Directplants Opiniões 

761
TrustScore: 4.5 em 5

4,6

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Classificada 5 em 5 estrelas

Very well packaged and delivered perfectly! Thanks guys and here’s hoping for a lovely crop of cherries next year or so👍🏻 lovely set of plants and thanks for the extra plant to … will definitely be... Ver mais

Classificada 5 em 5 estrelas

Highly recommend DirectPlants. Packaging is exemplary. NONE of this sticking too many plants in a box. My order was split into 2 boxes and they taped pots together. Plus the use of a plastic bag to st... Ver mais

Classificada 5 em 5 estrelas

Great quality plants and great value. I was doubtful at first as I didn't get any communication after the initial order confirmation but pleased to say that within 5 days I had my plants. They were pa... Ver mais

Classificada 5 em 5 estrelas

Delivery was prompt and we were kept informed of delivery time and date. A minor complaint was that out of 36 mature plants 34 were well rooted but two had obviously been only placed in 3litre pots... Ver mais

Informações sobre a empresa

  1. Jardim

Informação fornecida por diversas fontes externas

We are a mail order only plant nursery set deep in the rural Norfolk countryside, part of wonderful East Anglia. We specialise in delivering high quality plants and trees across the whole of the UK direct from our nursery to your door and pride ourselves in offering a fast, friendly service. We accommodate all types of customers from the beginner to the more experienced green fingered gardener.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

761 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 21% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,6

Todas as opiniões

(761)

297 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Directplants deliver

Directplants deliver. Bamboo arrived when stated it would be. It was very well packaged, Pot wrapped in a plastic bag and watered, then placed in a very sturdy big box, well it was 6ft tall. When opened it was in perfect condition. The free plant that came with my Bamboo, (spend over £50) was a nice addition. A good company to buy from. I am a very happy customer.

11 de junho de 2026
Classificada 5 em 5 estrelas

Delivery was prompt and we were kept…

Delivery was prompt and we were kept informed of delivery time and date.

A minor complaint was that out of 36 mature plants 34 were well rooted but two had obviously been only placed in 3litre pots shortly before shipping and hadn't developed roots requiring such a pot size.

10 de junho de 2026
Classificada 1 em 5 estrelas

Avoid at all costs

Avoid at all costs. We ordered the Pineapple Broom seven days ago. Delivery was promised within 5 days but no tree. Emailed company, no response. They never answer the phone. Not a way for a company to operate in the 21st century. Customer service is appalling

16 de junho de 2026
Opinião espontânea
logótipo da Directplants

Resposta da Directplants

Dear Customer,

We are genuinely sorry for your experience and fully understand your frustration.

Unfortunately, after your order was placed, we discovered that the Pineapple Broom stock had been damaged and was no longer in a saleable condition. Regrettably, this meant we were unable to fulfil the order as expected.

As soon as we identified the issue, a full refund was processed and an apology was sent. We appreciate that this does not change the disappointment of not receiving the plant you were looking forward to, and for that we sincerely apologise.

Whilst stock issues of this nature are thankfully very rare, they can occasionally occur when dealing with living plants. We always strive to provide excellent service and clear communication, and we are sorry that on this occasion we fell short of the standards we set ourselves.

Thank you for your feedback, and please accept our sincere apologies for the inconvenience caused.

Kind regards,

Direct Plants

Classificada 5 em 5 estrelas

Collected my plants

Collected my plants
.It was all very easy from ordering to collection.
The packing was very good, it kept the plants from breaking on the way home.
The plants were in excellent condition. I was very pleased with the plants and the price. I would definitely use Directplants again.

6 de junho de 2026
Classificada 5 em 5 estrelas

Cherry tree

Tree arrived perfectly packaged good delivery driver very helpful and web site easy to use. Good clear information and great price.

6 de junho de 2026
Classificada 5 em 5 estrelas

Wanted to buy a plant as a house moving…

Wanted to buy a plant as a house moving gift for a friend and chose a mock orange from Directplants. Ordering and delivery went without a hitch. I visited soon after it arrived and the plant looked to be in very good condition. My friend is delighted. I am very pleased.

30 de abril de 2026

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