Direct Trade Supplies Opiniões 

Received damaged goods and returning them was such a struggle. They're slow and unhelpful, and that’s if they reply at all. Ended up paying for my returns due to their nonexistent aftercare. Honestly, just go somewhere else.

excellent service next day delivery very good packing.
very pleased with the product. 02-03-2024

Goods delivered promptly and as per order. Can't fault them.

Brilliant service, very pleased. Ash was very accommodating when discussing an error we made and was able to rectify it very quickly.

We purchased an EV charger from this company a couple of weeks ago. So far, so good. The delivery was prompt (I think it took 2-3 days if I remember correctly) and the charger has been working so far. The price was fair as well compared to similar options on the market. Overall, I'd recommend this company as a supplier of EV chargers.

I have bought Zappi Pedestal and the price, service and delivery were excellent

Advertised a good price for the zappi charger and delivered in good time. Not used before but would use again.

I chose this company based upon competitive pricing and previous good reviews. They delivered next day (Saturday) at no extra cost.
For me, their service was 100%

prompt delivery, competitive pricing

Direct Trade Supplies offered my chosen car wall charger at a competitive price and delivery. The order process was easy and the delivery prompt with good communication. I would use them again.

Ordering was easy and the goods arrived on time and in perfect condition.

Best price for Wallbox EV charger with very speedy service.
Thanks

Quick service and despatch. Very easy to deal with and product as advertised

Wish I read the reviews before ordering!

Ordered an item listed as in stock a week ago, only once I’ve chased the order. They’ve told me that the item will be dispatched tomorrow at which point is too late as we had the works booked in for then. Not at one point did DTS try to contact me to inform me of the delay.

I was told the customer services representative would phone me back once they have looked into why it has taken so long to dispatch, yet they have not followed me back, they are now not answering the phone and they’re voice-mailbox is full

After much research into the type of downlight I wanted in my house, and after trying a couple recommended by my local supplier, I decided to put my faith back into Robus downlights as I have used them before. Finding a supplier at a good price was very easy as DTS pinged up on my internet search as the cheapest supplier. I ordered 20, they were delivered within 2 days and they have all been fitted and they are all perfect. So very happy with DTS for the price, speed of delivery and range on offer. Will be using them again. And probably again.

I was more than impressed with the price and quality of the lights I purchased. Additionally when they were delivered the courier helped me take them inside my house as they were very heavy and needed to get them up two steps into the porch before coming into the house. He certainly went above and beyond my expectations.

We can’t fault the customer services and support that we received whist ordering and exchanging the switches that we ordered. Thank you

Really quick service and good pricing. I have made repeat orders with you guys.

Despite the Good Reviews Like Clare< Naresh, David, P Sewell and Pastor Thomas experiences I agree that Customer Service is confrontational and they hide behind the small print in the terms and conditions. We were promised quick delivery to get the order but it was not despatched until 3 days later. Parcel arrived with over half the items missing and no communication received despite telling them we were ordering to fit a week later. Despite this they will not deliver the missing items to site because we paid by card to get the guarantee from the credit card company. They want you to pay by direct credit so you have no guarantee. Hard to get hold of. Difficult to get any response. We tend to use reputable companies where we get good service. This is what happens when customers ask us to use suppliers like this were you save a few pounds on the item but lose out on service. We will now have to make additional trips in order to fit which I am certain the customer will not wish to pay for. We have no idea when or if the missing items will come as others have said items don't arrive and it is a struggle to get money back or the items delivered. We have yet to test the quality of the goods. The poor reviews have gained momentum recently so I am guessing that something is going wrong.