I have purchased several items from Dissh and couldn’t be more pleased with the quality and style options. When I had a sizing issue their customer service was prompt and extremely responsive. All in... Ver mais
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Leia as opiniões dos outros
Horrible quality. Pants are 100% polyester! For the hefty price tag that is actually insane. Within 3 months on cold gentle wash cycles the pant seam fell apart on one leg. After contacting them they... Ver mais
A empresa respondeu
I've always loved the quality and simplicity of DISSH clothing. Recent customer service experience was very pleasant when they quickly resolved my issue. They made sure someone was on the case continu... Ver mais
I love the quality of all my DISSH clothes. It took me awhile to figure out my correct size (size chart is the garment measure, not your body), now I order with ease knowing my items will be beautiful... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Create your unique look and to feel empowered! We aim to inspire girls across the globe to wear what they love, everyday! Discover the style that is Dissh. Shop our entire collection online, or visit our team of fashion-obsessed ladies in store.
Informações de contacto
Anthony Street 31, 4101, West End, Austrália
- dissh.com.au
3,9
Bom
367 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 42% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Amazing customer service 5⭐️
24 de janeiro de 2025
Opinião espontânea
Resposta da Dissh
Hi Caroline, we really appreciate this lovely feedback and hope to assist you again in the future. Kindest, DISSH
Resposta da Dissh
Hi Hajar, thank you for sharing your feedback with us. We look forward to assisting you in the future. Kindest, DISSH
Great customer service
Really prompt with their responses and so kind.
23 de janeiro de 2025
Opinião espontânea
Resposta da Dissh
Hi Al, we appreciate you taking the time to provide feedback on your experience and we are glad to hear assistance was provided promptly. Kindest, DISSH
Great Clothes : Great Customer Service
Dissh not only make beautiful clothes, they have excellent customer service and went above and beyond when I made a mistake with an online purchase.
A great Aussie business who I'll definitely shop with again.
15 de janeiro de 2025
Opinião espontânea
Resposta da Dissh
Hi Kendall, thank you for sharing your experience with us. We look forward to welcoming you back soon! Kindest, DISSH
Excellent Customer Service
I recently had an inquiry, and I am extremely satisfied with the prompt and professional assistance I received. The team was very polite and helpful throughout the process.
The response was clear, and they even provided a link to leave a review, showing how much they value customer feedback. I truly appreciate the effort they put into ensuring a great experience.
Highly recommend their service to anyone looking for reliability and professionalism.
Thank you, Courtney, and the team!
10 de janeiro de 2025
Opinião espontânea
Resposta da Dissh
Hi, we really appreciate you taking the time to provide this feedback. We will ensure this is passed on to Courtney. Please do not hesitate to reach out to us in the future, we are here to help! Kindest, DISSH
Alexandra was super helpful!!
Alexandra was so prompt replying to all my questions and even made a note on my order that I’d be returning for a refund as sadly the (stunning) bag was too small for my needs! Thank you for being so helpful in guiding me through the return process! :)
17 de janeiro de 2025
Opinião espontânea
Resposta da Dissh
Hi Bree, we’re so happy to hear that Alexandra made your return process a breeze! Thank you for sharing your experience with us. We can’t wait to assist you again in the future and hope to see you back shopping with DISSH soon! Kindest, DISSH
So impressed
Dissh is one of those companies where the quality of their clothes is just TOP TIER as WELL as their customer service.
It’s so hard these days to find brands (especially in the fashion world) that truly deliver quality clothing with quality customer experience.
I love dissh! They are one of my favorites.
13 de janeiro de 2025
Opinião espontânea
Excellent customer service expirience
I recently had an experience with DISSH that left me thoroughly impressed. I ordered a skirt that was on sale, but unfortunately, there was an issue on their end, and they couldn’t fulfill my order. They quickly emailed me to explain the situation and offered a refund or to assist in any way. I requested a similar skirt, albeit more expensive, and to my delight, they honored my request and fulfilled the order. The prompt communication and excellent customer service made me one happy customer. Thank you, DISSH, for going above and beyond!
13 de janeiro de 2025
Opinião espontânea
Rectifying out of stock issues
I made an online order and one of the pieces was no longer in stock. The lovely team promptly emailed me to let me know and offered several solutions to the issue. All of which were highly favourable. I made my choice and it was executed promptly. I have great confidence in the team. Would definitely buy from Dissh again based on this.
10 de janeiro de 2025
Opinião espontânea
Ordered a Cardi on sale that was out of…
Ordered a Cardi on sale that was out of stock they contacted me about it & replaced it with a full price one for me at no extra charge. Beautiful service above and beyond.
9 de janeiro de 2025
Opinião espontânea
Excellent and friendly service
I had an issue with an item I ordered being out of stock, the issue was quickly addressed and a replacement for the item sorted. Amazing customer service.
24 de dezembro de 2024
Opinião espontânea
I purchased a dress on line which…
I purchased a dress on line from Dissh which looked lovely, unfortunately I received it today and it was so poorly packed it looked like a second hand dress!
The cut is beautiful and fits great, also made very well so very happy there but the fabric was not great quality.
Disappointed overall because I read the reviews and they sounded fantastic!!
Unfortunately I will have to wash the dress to get the amount of creases out.
Disappointed 😔 sorry Dissh!
18 de dezembro de 2024
Opinião espontânea
Tenille was quick to resolve my issue…
Tenille was quick to resolve my issue and provided an overall great experience. Thankyou !
4 de dezembro de 2024
Opinião espontânea
Resposta da Dissh
Hi Brigitte, Thank you for taking the time to leave this feedback. We are happy to hear that Tenille from our Customer Service team was able to assist you promptly. Please don't hesitate to reach out to our team, should you need assistance in the future. Kindest, DISSH.
Fantastic and considered customer service
The team really considered my experience and the context of my request and gave me a bespoke solution.
8 de novembro de 2024
Opinião espontânea
Resposta da Dissh
Hi Ash, thank you for reaching out! We are so thrilled to hear of your recent experience with our Customer Service team and really appreciate you taking the time to provide this feedback. We hope to see you again soon. Kindest, DISSH
Outstanding customer service
Outstanding customer service. Satisfactory resolution to my issue with no conflict or debate. I always find Dissh are an outstanding Australian brand with excellent fabrications and production. A bit of advice is to double check sizing as this can vary depending on the style. However when this issue arises, Dissh always come to the party for a full refund with them absorbing costs for postage. Very agreeable.
30 de outubro de 2024
Opinião espontânea
Resposta da Dissh
Hi Bec, we are so thrilled to hear of your recent experience with our Customer Service team and really appreciate you taking the time to provide this feedback. For sizing assistance prior to purchasing, we kindly recommend referring to the items product page or reaching out via our live chat feature on our website. Our customer service team are available via the live chat feature from Monday - Friday 7am - 9pm and Saturday 8am - 4pm. Kindly note we are closed on Sundays AEST.
We look forward to assisting you again soon. Kindest, DISSH
Great customer service
Great customer service, I truly appreciate the quick turn around time in responding to my question regarding the jacket I want to purchase.
29 de outubro de 2024
Opinião espontânea
Resposta da Dissh
Hi Saidi, thank you for taking the time to leave this feedback. We are so happy to hear our Customer Service team were able to assist you promptly and answer your questions. Please don't hesitate to reach out to our team, should you need assistance in the future. Kindest, DISSH.
Excellent Experience
All of the interactions, transactions and products from DISSH have been pleasant! I highly recommend this brand for quality and stylish fashion. They’re always a step above the rest!
18 de outubro de 2024
Opinião espontânea
Resposta da Dissh
Hi Samantha, we are so happy to hear that you love your DISSH pieces as much as we do! Thank you for your feedback, we look forward to welcoming you back again soon. Kindest, DISSH
Customer service is awful.
Customer service is awful.
I am an european customer who has spent hundreds of euros in their store in the last months. Now customs are included but not before. So I had a bigger effort myself to buy on their store. I have found a lot of codes of 25% that dont work once I put the email. They say they are related to specific emails. I asked if they could give me some as I havent ever got any nice gesture discount from them. No answer. I had to find a manager email to try to get an answer. She wasnt helpful anyway. I checked the piece I wanted to get it anyway and it was 10euros more expensive now! In less than couple weeks they increased the price without saying! Incredible! I asked lastly to please be refunded this difference. NO ANSWER. I love their clothes but this makes not wanting to buy from them due to the lack of nice gestures to loyal customers. Such a shame.
17 de outubro de 2024
Opinião espontânea
Resposta da Dissh
Hi Zoe, thank you for your feedback.
We are sorry to hear that this has been your experience on this occasion.
We can confirm, that DISSH received an overwhelming amount of feedback from our EU customers that the additional duties and taxes incurred, were an unwelcome surprise when shopping with us. Due to this feedback, we have invested in onsite upgrades to elevate and localise your experience. Meaning you are now able to shop in your local currency with duties and taxes included in the retail price.
It is also our mission to deliver on an exceptional high-quality product offering at an attainable price point. Our items are subjected to price increases on occasion due to increases in third-party manufacturing, supply chain and logistics costs. Whilst DISSH do absorb most of these costs, our prices may be subject to occasional increases in order to sustain a viable business. In an effort to remain fair to all DISSH customers, we are unable to honour price match requests on orders placed prior to a price increase or outside of a promotional period.
Regarding discount codes, we apologise as we are unable to honour a discount code that has not been provided to you by a DISSH representative. Discount codes are provided to customers on select occasions as a result of a problem with their order. These codes are single use only and are linked to the customer's specific email address as mentioned. We empathise that it is disappointing when a discount code applies at checkout prior to entering your email address however, we are unable to provide compensation for this, again, in fairness to all customers.
Whilst we empathise that you did not receive your desired outcome, we appreciate your kind understanding of our polices and we hope to have the opportunity to assist you again in future.
Resposta da Dissh
Hi Maria, thank you for reaching out! We really appreciate you taking the time to provide these kind words. We look forward to seeing you again soon. Kindest, DISSH
Do not price match!
I ordered a dress online. The shipping and quality of the dress was great. However my item went on sale a few days later for 50 gbp cheaper. Dissh do not price match. Instead they advise you return the item and repurchase it through the sale. By doing this I lost 25 gbp for the refund shipping charge.
13 de outubro de 2024
Opinião espontânea
Resposta da Dissh
Hi Divya, thank you for sharing your feedback.
We are delighted to hear how much you love your new wardrobe essentials and how quickly they arrived.
Regarding sale, we apologise as we are unable to price match any orders placed prior to the commencement of a sale period. This is in an effort to remain fair to all of our valued customers who purchase with DISSH. Our terms and conditions are available to view at all times on our website or can be located via the following link: https://dissh.com.au/pages/terms-and-conditions
We kindly recommend keeping an eye on our socials and website for news regarding future promotions and joining our mailing list via our website to receive a discount on your next full-price order if you haven't already done so.
Thank you again for your feedback and we hope to have the opportunity to assist you again soon. Kindest, DISSH
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