Diva Catwalk Opiniões 

405
TrustScore: 4.5 em 5

4,3

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

What a wonderful shop! I purchased a dress from this company unfortunately it was a little too big for me but fitted my sister perfectly.She kept it! I reordered 2 of the same style but in a smaller s... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Fit, material over all looks beautiful. Fantastic value for money. Will order a few more.

Classificada 4 em 5 estrelas

The dress was beautiful however the packaging it arrived in was extremely disappointing It was a gray plastic bag.Spending this amount Diva need to look at how the dress is presented. I’ve bough... Ver mais

Classificada 5 em 5 estrelas

Diva Catwalk is my "go to" for amazing dresses. They fit my body perfectly, offering full coverage while still being sexy. The quality is excellent and they ship quickly to the U.S. I've contacted cus... Ver mais

Informações sobre a empresa

  1. Loja de moda feminina

Informação fornecida por diversas fontes externas

Discover the latest women's dresses from Diva Catwalk. From statement occasion dresses to elegant work dresses and day-to-night outfits.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

405 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,3

Todas as opiniões

(405)

5 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Delivery is slow

Delivery is slow, without any update

22 de agosto de 2022
logótipo da Diva Catwalk

Resposta da Diva Catwalk

Good Morning Lopamundra

I have seen your 1 star review regarding slow delivery and no update, I am very sorry you are not happy. I can not find any contact from yourself asking us for any information.
I have looked up the courier tracking for your parcel and have screen shot its progress. It has been in Australia in Customs since 18th August.

Have they contacted for you to pay the import tax in order to release the parcel to you?

Classificada 5 em 5 estrelas

Quick delivery

Quick delivery, love the dress. This is my 4th dress from this brand. Great for work or dress up for a special event.

10 de agosto de 2022
Classificada 5 em 5 estrelas

Highest quality of clothing and customer service

I am a regular customer (always in the sales!). The clothing is of the highest quality and perfect for work or a special occasion. The customer service is excellent. I tend to order a larger size than I would do normally for a slightly looser fit but that is just a personal preference.

19 de julho de 2022
Classificada 1 em 5 estrelas

Bad at refunding

Bought a dress online and arrived within a few days however it wasn’t suitable so I returned it along with other dresses I’d bought from other online companies .
I found on returning that you have to pay to return the goods and as it was over £100 in value I ended up paying about £9 in postage . The other dresses I bought , from other companies, had free delivery and returns and they notified me and returned my money within days whereas Diva did not notify me until a few days later saying they had received it and had to process it before refunding me . Apparently they do not open parcels returned for 72 hours due to Covid !!!!!! They also say refunds can take up to14 working days !!! Most companies say up to 5 working days but you usually get it before . Also as I did not buy it they deduct the initial postage cost from your refund!!! So be aware . I’ve yet to see how much they will charge for that . I sent this parcel back on 29th June with post office and got notified from Diva on 4th they received it . Here I am 10th July and nothing .
Will not use again as too costly both in postage and the quality did not justify the cost of the dress !!

Update . Within a few hours of receiving my review I have an email to say they are issuing a refund . However they have had the goods for a week and still only just refunding and after that email from them they state it could still take another 14 working days to show in my account . Bad practice which leaves a bad taste . Delay tactics to hang on to my money . How can it take this long to refund ?

10 de julho de 2022
Opinião espontânea
logótipo da Diva Catwalk

Resposta da Diva Catwalk

Dear Linda Cox

We are sorry to hear you have been unhappy with our service.
We take all complaints seriously so we have looked into your order transaction.
The timeline on your order shows you ordered on Wednesday 29th June and you received your dress the next day.
We received the dress back from you on Monday 4th July and this was acknowledged by us via email on the same day.
The refund was processed on the 11th July but this may take up to 5 days to arrive in your account by the time the refund goes through the credit card system.
Therefore there have been only 5 working days from receiving the dress back and refunding you.
As you must be aware, returned items have to go through certain procedural checks and we don't consider our service to be slow.
Your purchase has been within the stated terms on our website.
The dress you purchased is one of our most popular styles and we have many satisfied customers worldwide as testified by our high ranking on Trust Pilot.
We see you have updated your original statement. The credit card companies advise refunds can take up to 14 days to cover themselves but typically this process only takes 3 to 4 days. We hope this can be of some comfort to you.
Unfortunately we cannot continue this dialogue and perhaps let our customers draw their own conclusions based on our Trust Pilot ratings.

Classificada 5 em 5 estrelas

Timeless flattering dress

Just received the Polly dress in the beautiful purple heart colour. It is so flattering and the design is timeless. Really pleased with my purchase.
The only fault I can find is that it is a darker shade than depicted in the online photo.

1 de julho de 2022

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