Diva Catwalk Opiniões 

405
TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

What a wonderful shop! I purchased a dress from this company unfortunately it was a little too big for me but fitted my sister perfectly.She kept it! I reordered 2 of the same style but in a smaller s... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Fit, material over all looks beautiful. Fantastic value for money. Will order a few more.

Classificada 4 em 5 estrelas

The dress was beautiful however the packaging it arrived in was extremely disappointing It was a gray plastic bag.Spending this amount Diva need to look at how the dress is presented. I’ve bough... Ver mais

Classificada 5 em 5 estrelas

Diva Catwalk is my "go to" for amazing dresses. They fit my body perfectly, offering full coverage while still being sexy. The quality is excellent and they ship quickly to the U.S. I've contacted cus... Ver mais

Informações sobre a empresa

  1. Loja de moda feminina

Informação fornecida por diversas fontes externas

Discover the latest women's dresses from Diva Catwalk. From statement occasion dresses to elegant work dresses and day-to-night outfits.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

405 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,3

Todas as opiniões

(405)

5 opiniões nos últimos 12 meses

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Classificada 4 em 5 estrelas

Confusion as to what items were…

Confusion as to what items were available. In fairness initially I ordered the wrong design and admin changed my orders However, the dress was not available so the original colourway was sent. Unfortunately I had to return the dress and am still waiting for my refund! Also cost me over £5 to return!!

9 de junho de 2022
logótipo da Diva Catwalk

Resposta da Diva Catwalk

We are sorry you are disappointed you ordered the wrong dress and the alternative you requested was not in stock. We offer exchanges free of postage charge but our Terms and Conditions state we process the refunds once we receive the dress back. We received it on Tuesday 8th June and emailed you acknowledgement at 11.30am with our Refund acknowlegement and policy reminder. Your refund is with our Returns Department and being proessed. We hope you will order again from us in the future.

Classificada 5 em 5 estrelas

Loved the dress but didn’t suit me

Loved the dress but unfortunately the style didn’t suit me with the ruching on the side and it was a little on the snug side on the bust area, but that said it was a really lovely looking dress. So I have had to return it, but I will consider buying from them again.

17 de maio de 2022
Classificada 3 em 5 estrelas

Dress colour inaccurate

I bought the Vegas dress in Deco Green, thinking it was a vibrant turquoise colour as depicted on the website. When it arrived I was very disappointed to see that it was a dull green. The quality and fit were great but the colour was not at all as expected so I had no choice but to return it. I contacted Diva and was told that the photo was taken using a flash but surely the goal is to give the most accurate representation of the colour possible. Since I live in the Republic of Ireland, I was charged customs duty and VAT (not all of which was refunded) as well as the obvious delivery and return postage charges so I would advise that, before you buy, you double check the colour to avoid wasting time and money.
I was offered discount on my next purchase, but I'd be very loath to buy anything here again.

10 de maio de 2022
Opinião espontânea
logótipo da Diva Catwalk

Resposta da Diva Catwalk

Dear Ber
We are very sorry you are disappointed with the colour of your dress. Computer monitors do vary and sometimes representations of colours can look different. We are happy to hear you thought the colour and fit were great!
In common with many exports to the EU from the UK, items are now subject to VAT and duties in the destination country. However we do not charge UK VAT but you are liable for VAT in your country. This is explained on our website.
Our sales team are always available if you ever require further help and information.
Best wishes
Diva Team

Classificada 1 em 5 estrelas

A bad experience and not one to repeat !

I had debated for quite a while about ordering from this company, but eventually decided to try it. I was so incredibly disappointed at how cheap the material seemed for all four dresses that I ordered, but that wasn’t the worst of it. The returns system is archaic and takes ages to even acknowledge that they have received the returned parcel. I paid for Post Office special next day delivery to ensure they got returned promptly, and it cost a lot to return the four dresses as they are heavy, and I also insured them against loss as advised by Diva Catwalk. To add insult to injury, they deduct the cost of posting them out to you in the first instance from your refund! A very expensive and hugely disappointing experience. I would not advise using this company, not only because of the poor quality cheap looking material, but even more so, the awful returns system and policy. Incredibly disappointed.

26 de abril de 2022
Opinião espontânea
logótipo da Diva Catwalk

Resposta da Diva Catwalk

Dear Christine O'Hara,

We are perplexed to receive only 1 star from you. We noticed on your return form you stated the reason for return was "doesn't suit". We are always happy to talk to you if you have any issues with our products & will always do our best to help.

We have checked back & see you placed your order on the 7th of April with 2-3 days standard delivery. This means it would have been received by you just prior to Easter. And presumably sent back just before the Easter 4 day break. We received the return after Easter on Tuesday the 19th of April & the return was acknowledged by email on the same day.

The refund was processed on the 26th of April which is well with the return window. Regarding the chargeable cost of despatch this is clearly stated in our terms & conditions. However, as we see you claimed a NHS discount, we hope this would have helped in alleviating delivery charges.

We only use the highest quality fabrics which meet all current sustainability & washing standards. This is borne out by our many thousands of satisfied customers worldwide who purchase our designs.

Kind Regards
Diva Team

Classificada 5 em 5 estrelas

I saw the dress.

I saw the dress.. my size wasn't available.
Contacted Diva who replied so quickly saying that the next size would work.
I trusted that and within 3 days the dress arrived. Fits perfectly.
Very comfortable and easy experience.
Whole heartily recommend Diva Catwalk.

5 de abril de 2022
Classificada 4 em 5 estrelas

Omg this dress is stunning just what I…

Omg this dress is stunning just what I been looking for only one problem I ordered a xxL uk16 I am normal a xL UK 14 but it's a little snug hoping to solve problem with body con underwear dress quality is lovely and the colour is beautiful.

29 de março de 2022

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