Divine Bites Opiniões 100

Resposta da Divine Bites

23/01/2022

I am sorry to hear about that Sumit. Next time, if you do not like a product, please let us know and we will work with you to find a solution. Thanks, and see you again soon.

Resposta da Divine Bites

2/10/2021

Thanks, Shaam. We are flattered. It was fun talking to guys this morning. See you soon, when we make Rajasthani food next time..

Resposta da Divine Bites

Actualizada a 2/10/2021

Thanks Shailja for your kind words. I am glad that you had such nostalgic experience. We grew up in Rajasthan and there is no place like that for Mithai and Kachori. That craving is one of the reasons that encouraged us to start Divine Bites.

We have taken your feedback about the pick up date/time selection to the technical team. I can't promise this for the next release (which will be targeted towards Diwali), but the one after should have this feature :) See you again soon at the store..

Resposta da Divine Bites

17/09/2021

Thanks, Ditisha. Look forward to seeing you again around Diwali :)

Resposta da Divine Bites

15/09/2021

Thanks Manasa. We look forward to seeing you again.

Resposta da Divine Bites

27/08/2021

Thanks, for your kind words Ankita. It means a lot for our team. See you again soon :)

Resposta da Divine Bites

Actualizada a 27/08/2021

Thanks, Ankit. We look forward to seeing you again.

Resposta da Divine Bites

31/07/2021

Thanks Ravi. We are glad that you liked it. Looking forward to your next order.

Resposta da Divine Bites

31/07/2021

Thanks, Minke. We are glad that everyone enjoyed it at the party. See you again soon.

Resposta da Divine Bites

31/07/2021

Thanks Anyesh. Your kind words always make our day extra beautiful :)

Resposta da Divine Bites

Actualizada a 11/07/2021

Thanks for your feedback. You are one of the regular customers, and we understand it might be a bit disappointing if it was not up to your satisfaction. However, you should also understand that sending fresh products by post always has some risk of mishandling. We do not use any preservatives and artificial ingredients/colors. Each order is sent from a fresh batch, and at times, it might be too fragile (depending on the product and handling during post).

For Peda - From our conversation, I understand it was not sweet enough for your taste. However, that is a choice we have made with our recipes. We try to keep the white sugar low due to health reasons. You can always indicate your individual taste preferences under the order notes.

As far as "Rock Hard Ras Malai" is concerned, we issued a full refund to your order. As a business, there are only a few things that we can do if something goes wrong with an order - Offer a replacement or refund. That is exactly what we did, no questions asked! If you want to post an angry review to ruin someone's reputation, you should also mention the action taken by the business. That is the only fair way to post a review.

Thank you!

------------ Response to the updated review 11/7

I am not sure what are you trying to prove? First off, we just called to understand what went wrong, and offered an explanation. Secondly, we didn't ask you to take down your review. Instead, it was a simple question - after our explanation, would you reconsider the review. To which, you said, I don't think so, and that was it. I didn't insist or argue . I am not sure how does it portray any of what you have mentioned above.

You have a right to post a review with your experience (good or bad), and as a business, we have right to post a response to explain the other other side of the story. The response was not meant to initiate a verbal war or "demonise" (BTW, interesting choice of word) your feedback.

While we are on the feedback, I would also like to point out - you never gave us any feedback on phone. You sent us a one liner email and we issued a full refund - no questions asked!

The only reason why we called was to understand the grievances and take necessary actions. In the response above, I have posted the exact same thing that I explained over the phone. I still do not want to argue or paint a wrong picture. You can still edit the review to post other things but we will maintain a dignified silence from here on, because we don't have anything to add.

Thanks,

Resposta da Divine Bites

10/07/2021

Thanks, Renuka. We look forward to seeing you again. This time, try Punjabi Pinni. My personal favorites! It is made with Jaggery and other healthy ingredients so you can eat guilt free :)

Resposta da Divine Bites

10/07/2021

Thanks Virendra. Look forward to seeing you again.

Resposta da Divine Bites

10/07/2021

Thanks, Shubham. We look forward to seeing you again.

Resposta da Divine Bites

31/01/2021

Thanks Mukesh. Look at the bright side.. Extra motivation to run another few KMs :)

We look forward to seeing you again soon.

Resposta da Divine Bites

30/01/2021

Thanks, David. We look forward to seeing you again.

Resposta da Divine Bites

22/01/2021

Thanks Sunita. Your words mean a lot for our team. We look forward to seeing you again!