DLG staff were very professional and courteous. The standard of their work can be highly recommended. The repair to our car was completed in good time and the finish was exceptional. The car had been... Ver mais
A empresa respondeu
Holder Road, Unit 5, Blackwater Valley Industrial Park, GU12 4PQ Aldershot, England, GB
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DLG staff were very professional and courteous. The standard of their work can be highly recommended. The repair to our car was completed in good time and the finish was exceptional. The car had been... Ver mais
A empresa respondeu
From the first contact to the last, DLG's drivers, repairers and admins took the stress completely out of the repair part of a nuisance insurance claim. They delivered the courtesy car and our pristi... Ver mais
A empresa respondeu
Excellent service from start to finish. They called me about half an hour after I reported the accident I’d been involved in to Direct Line, to arrange collection. Explained all that would happen and... Ver mais
A empresa respondeu
Had a query about a previous repair. Photos were sent yesterday afternoon, this morning Steve called, I managed to drop in & my car is sorted…. And it’s only just gone 9am!! Fabulous professional... Ver mais
A empresa respondeu
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee provided on all work
Holder Road, Unit 5, Blackwater Valley Industrial Park, GU12 4PQ, Aldershot, England, Reino Unido
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Nice repair job but little bit misleading when told parts were in and car wll be ready in 3 days then told parts missing and had to hire car then 2 days later was told car was ready so bit baffled and no-one knew what went wrong
Brilliant end to end service - kept you informed at every step, great staff!
Once DLG had confirmation from insurance company they were quick to arrange pick up my veh. First class repair of my car.
Great & efficient service - customer service excellent - would definitely recommend.
My car was involved in a car accident and it was pretty smashed in but they manage to save it and fix it and now it looks brand new. They were very kind and contacted me as soon as my car was finished and organised for it to be delivered back to me. Great service
High standard of workmanship, excellent communications,and very friendly staff.
Great service. From collecting my car to returning it. More importantly the repair and level of finish is excellent.
Communication was good I was kept informed and up to date regularly
Thank you
Great customer service, great communication, would have given 5 stars but l had to contact DLG to find out when my vehicle would be returned as their vehicle tracking system was not working ( and still isn’t). Told it would be ready but it wasn’t completed until the following day after l had terminated the hire of the replacement vehicle. Overall very satisfied with the repairs though. Would never have known my car was damaged.
Great services kept us informed all the way car back perfect friendly staff
DLG completed the body work on our Mazda, the whole team are very efficient and helpful. The job itself was carried out to a extremely high standard and we were kept updated throughout the whole process. We are very pleased with the work carried out. Thank you.
Very prompt and delivered my car back to me when they said they would
Following an insuraance claim DLG were excellent. Wrote to me advising process, picked up my car from20 miles away - very professional pick up team. Wrote to me advising all the listed issues on the Computer - this was totally unexpected and of great use to me. They sent me the computer printout ! WOW. They obtained a very scarce part brand new OEM and fitted it in quick time. Kept me posted all the way. Asked if i wanted anything else doing, Delivered my car back on time to me with notice and again a very professional delivery team. As the retired Senior manager of a Global IT Company I have to give credit where it is due and I would award DLG 100/100 and I had never heard of them before this repair but i will use them again privately. Ps I was a BSI trained Company auditor and praise is not issued unless fully deserved
Difficult job because of delay in obtaining parts. However my car was picked up from and returned to my home address completely repaired, and in good order.
Thank you.
Took care of everything. Friendly when called and questions answered.
My was collected and was kept informed at all points of the repair thanks to all concerned.
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