We were referred to DLG Basildon through our insurance and the service was too class from collecting our car till it was dropped back. They arranged the hire car and kept us informed during the repair... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I was directed to DLGAutoServ by my insurance company. I filled out the relevant online form on Saturday 14 February, my car was collected on Monday 16th and was returned to me repaired on 19th. Apart... Ver mais
A empresa respondeu
My Merc C250 was repaired by DG body garage with damages on the driver side and rear bumper, the level of communication from collecting the car till repairs was complete and car delivered was amazing... Ver mais
DLG Auto Services Basildon are amazing in all areas. customer service is tops . They keep you informed all through the process of your car repairs. Very friendly, professional in everything they do.... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Informações de contacto
Luckyn Lane, Yardley Business Park, SS14 3BZ, Basildon, Reino Unido
- 03453030352
4,6
Excelente
282 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Incomplete job with the impact point…
Incomplete job with the impact point which was left unattended when car was returned
19 de agosto de 2025
Resposta da DLG Auto Services - Basildon
Hi there, we would really like to look into this 3 star review for you and would encourage you to get in touch with us directly so we can have an opportunity to address your concerns.
Repair
Car was damaged badly, job took a bit longer than expected due to issues beyond their control. Communication was excellent throughout car came back looking like new. Great service and work.
5 de agosto de 2025
I was kept uptodate on the progress of…
I was kept uptodate on the progress of the repair except on the 2 occasions when the completion of had fallen behind the schedule.
22 de julho de 2025
speedy and efficient
Fast repair and vehicle picked up and delivered. Workmanship good,
22 de julho de 2025
The engine light is still coming up on…jM
The engine light is still coming up on the dashboard
10 de julho de 2025
Helpful customer service staff.
10 de julho de 2025
DLG autos Basildon
My recent experience using DLG auto for my recent car repair was positive. The firm did exactly what they said they would and the vehicle was returned in just a few days
10 de julho de 2025
The staff kept me updated and was very…
The staff kept me updated and was very quick and contactable. I did not to chase them for information and they managed to get my car fixed reasonably quickly. Everyone i spoke to was polite and helped
10 de julho de 2025
Car Repair …
Car was collected & delivered by a very polite & friendly person. I was kept updated every step of the way
10 de julho de 2025
Excellent
Excellent, car picked up efficiently, very knowledgeable pick up driver, kept well updated about repair, understanding about the urgency and returned quickly fully repaired and cleaned, very happy with the visible workmanship.
The majority - all bar one - of all the staff we spoke to, from initial contact through insurance company to return by driver were excellent, professional, understanding and helpful.
10 de julho de 2025
Excellent service from start to finish
Excellent service from start to finish. Very pleased with the work done. Friendly and helpful staff. Would definitely recommend.
3 de junho de 2025
Polite staff kept me informed whilst…
Polite staff kept me informed whilst repairing car. Car repaired to high standard.
27 de maio de 2025
Remarkable service from a superb…
Remarkable service from a superb company
Lauren was amazing so was the repair team
I just can’t thank you enough
Car looks amazing
Thanks
Alan.
27 de maio de 2025
Good fast service kept well informed of…
Good fast service kept well informed of progress
29 de abril de 2025
The worst company I have ever come…
The worst company I have ever come across. Still waiting for them to finish completely fixing my car after over a month. No update nothing! Absolutely useless!
25 de março de 2025
Resposta da DLG Auto Services - Basildon
We understand your frustration with the delay in your car repairs. We strive to provide timely and efficient service, and we apologise that your experience has not met those expectations. We are committed to resolving this issue as quickly as possible and will reach out to you directly to discuss this further.
DLG did a great repair on my VW high up
DLG did a great repair on my VW high up. Replacing a nr side panel. They returned the car clean and on on shedule. Could not ask for more.
22 de abril de 2025
Five stars from me
I was very happy with my experience with DLG Auto Services, from picking up my car to dropping off.
The office kept me up to date every few days with which stage my car was at, and when it would be finished.
18 de março de 2025
Good Experience
Fast, efficient, and good communications, the repairs done are invisible and they even washed it
25 de março de 2025
Company 10 out of 10 in all aspects
Staff pleasant and courteous. Efficent service.
Customer relations superb.
Quick turnaround. High quality work
28 de fevereiro de 2025
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.