DLG Auto Services - Basildon Opiniões 

286
•
TrustScore: 4.5 em 5

4,6

Luckyn Lane, Yardley Business Park, SS14 3BZ Basildon, GB

•

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Fantastic job restoring my 'injured' Jaguar XK back to health, you'd never know it had been dented!

Classificada 5 em 5 estrelas

My Merc C250 was repaired by DG body garage with damages on the driver side and rear bumper, the level of communication from collecting the car till repairs was complete and car delivered was amazing... Ver mais

Classificada 5 em 5 estrelas

We were referred to DLG Basildon through our insurance and the service was too class from collecting our car till it was dropped back. They arranged the hire car and kept us informed during the repair... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I was directed to DLGAutoServ by my insurance company. I filled out the relevant online form on Saturday 14 February, my car was collected on Monday 16th and was returned to me repaired on 19th. Apart... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Oficina de reparação automóvel

Escrito pela empresa

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Informações de contacto

  • Luckyn Lane, Yardley Business Park, SS14 3BZ, Basildon, Reino Unido

  • 03453030352

4,6

Excelente

TrustScore: 4.5 em 5

286 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,6

Todas as opiniões

(286)

348 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 4 em 5 estrelas

DLG feedback

All handled well, and repairs good. Though I did have some paint overspray or flecks inside of the car on seat covers. A valet of the car would have helped and push rating up.

2 de setembro de 2025
Classificada 3 em 5 estrelas

Car delivered with scratches that was not there before.

As part of the repairs a new Bumper was fitted to the rear. When DLG Auto did the QA on the fitting of the bumper, they were not happy and therefore did not released the vehicle. This honesty was great to see but added time for them to find a new bumper. Car was returned with New Bumper but there were scratches to the side panel, to which the bumper attaches, that was not there when I handed the car to DLG Auto. I advised the person who dropped the car and took photos. I also showed him the photos I took and send to them prior to collection of the vehicle for repairs and the scratches were not there. DLG never came back to me on the issue and therefore the 3 Star. Should be a 2-star but based on their transparency during the rest of the repair I gave them 3 stars.

5 de agosto de 2025
logótipo da DLG Auto Services - Basildon

Resposta da DLG Auto Services - Basildon

We understand your frustration with the condition of the car upon its return. We strive to provide a seamless and positive experience for our customers, and it's clear that we fell short of your expectations in this instance. We appreciate you bringing this to our attention and will use your feedback to improve our processes.

Classificada 3 em 5 estrelas

Incomplete job with the impact point…

Incomplete job with the impact point which was left unattended when car was returned

19 de agosto de 2025
logótipo da DLG Auto Services - Basildon

Resposta da DLG Auto Services - Basildon

Hi there, we would really like to look into this 3 star review for you and would encourage you to get in touch with us directly so we can have an opportunity to address your concerns.

Classificada 5 em 5 estrelas

Repair

Car was damaged badly, job took a bit longer than expected due to issues beyond their control. Communication was excellent throughout car came back looking like new. Great service and work.

5 de agosto de 2025
Classificada 5 em 5 estrelas

Car Repair …

Car was collected & delivered by a very polite & friendly person. I was kept updated every step of the way

10 de julho de 2025
Classificada 5 em 5 estrelas

Excellent

Excellent, car picked up efficiently, very knowledgeable pick up driver, kept well updated about repair, understanding about the urgency and returned quickly fully repaired and cleaned, very happy with the visible workmanship.
The majority - all bar one - of all the staff we spoke to, from initial contact through insurance company to return by driver were excellent, professional, understanding and helpful.

10 de julho de 2025
Classificada 1 em 5 estrelas

The worst company I have ever come…

The worst company I have ever come across. Still waiting for them to finish completely fixing my car after over a month. No update nothing! Absolutely useless!

25 de março de 2025
logótipo da DLG Auto Services - Basildon

Resposta da DLG Auto Services - Basildon

We understand your frustration with the delay in your car repairs. We strive to provide timely and efficient service, and we apologise that your experience has not met those expectations. We are committed to resolving this issue as quickly as possible and will reach out to you directly to discuss this further.

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais