DLG Auto Services - Heywood Opiniões 

353
•
TrustScore: 4.5 em 5

4,7

Pilsworth Road, Unit P5, Heywood Distribution Park,, OL10 2TT Heywood, England, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Excellent from start to finish. Tom, from the Heywood branch, is brilliant and unflappable, literally going out of his way due to road closures, whilst managing to keep to schedules. Super-friendl... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Excellent service from beginning to end. I was kept informed about my car all the time it was in the garage. The staff were pleasant and helpful. The repair was done to a high standard and was returne... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We got our car back today from DLG Auto Services. They did a fantastic job of repairing our car. Every member of the team was friendly and professional. The service was quick and efficient and complet... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

My car was hit by another driver 10 days before Mot due. These guys collected my car and I explained about the time sensitive MOT. Tim said would put a rush on it and my estimated repair changed from... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Oficina de reparação automóvel

Escrito pela empresa

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Informações de contacto

  • Pilsworth Road, Unit P5, Heywood Distribution Park,, OL10 2TT, Heywood, England, Reino Unido

  • 0345 3031671

4,7

Excelente

TrustScore: 4.5 em 5

353 opiniões

5 estrelas
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4,7

Todas as opiniões

(353)

348 opiniões nos últimos 12 meses

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Classificada 2 em 5 estrelas

Valeting

Hello. The admin side was great. The repair to the car left scratches which were known about but not repaired before the car was given back. There was a warning light that must have been known about but ignored. The valeting was rubbish. Even after the second time there were still scratches and cleaning fluid evident.

4 de fevereiro de 2025
logótipo da DLG Auto Services - Heywood

Resposta da DLG Auto Services - Heywood

We appreciate you taking the time to share your feedback. We understand your disappointment with the scratches and cleaning fluid left on your car after the repair and valeting. We strive to provide a high-quality service and we are sorry that your experience did not meet your expectations. We will take your feedback into consideration to improve our processes and ensure that our customers receive the best possible service.

Classificada 5 em 5 estrelas

Exceptional Customer Service

I was extremely happy with the exceptional service and work to repair my car following minor damage to right front bumper and wheel arch.
All staff l dealt with from office staff, car mechanics and drivers who collected and repaired my car were polite, attentive and went above and beyond to help.
My car was collected on 13/1/25 and returned fully valeted and repaired to a very high standard on 17/1/25. I was kept fully informed of progress throughout, using their app and by text message and phone calls. Customer service was outstanding thanks DLG.

13 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Exceptional Service.

Exceptional Service
I cannot fault the service I received from DLG Auto Services, Heywood, Lancashire. Both the work completed on my car and their customer service is exceptional.

23 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I recently took my car to DLG Auto…

I recently took my car to DLG Auto Services, and I am absolutely impressed by the quality of work they provided. My car had significant damage to the offside front, including the bonnet, after an accident. To be honest, I was worried about how it would turn out, but after the work was completed, you'd never know the car had been in an accident! The repairs were flawless, and the car looks as good as new.

The team at DLG did an exceptional job and worked quickly. Despite the amount of work needed, my car was with them for a short period of time. I also have to commend the staff in the office – they were incredibly helpful and kept me updated throughout the entire process, which was greatly appreciated.

Overall, I cannot thank the workshop enough for their hard work and dedication. Highly recommend DLG Auto Services for anyone needing top-notch repairs!

10 de janeiro de 2025
Opinião espontânea
Classificada 3 em 5 estrelas

Pleasant experience.

*** Just for clarity no follow up call from the workshop! ***

After someone drove into the back of my car, my insurance company informed me the only option for repair was DLG in Heywood…. This seemed a little silly as I know where I live there are at least 3 insurance approved body shops.
Anyway not to argue so I began the process.
I have to say that the overall experience with DLG was positive, the collection driver was very professional and efficient. I was kept informed of the repairs by way of a web portal and also a couple of calls.
The reason for 3 stars is that although the damage to my car was very minimal it needed sorting. Now the repair came back to me much much better than when they took it BUT it’s not 100%, on close inspection there is a very small indentation in the bumper where I assume it hasn’t been fillled fully. I spoke with DLG just prior to the weekend sent photos and was told someone from the workshop would call me. No one to date has called!!

10 de janeiro de 2025
Opinião espontânea
logótipo da DLG Auto Services - Heywood

Resposta da DLG Auto Services - Heywood

We appreciate you taking the time to share your experience. We understand your frustration with the repair not being 100% perfect. We strive to provide the best possible service and will look into this matter further. We will reach out to the workshop to ensure you receive a call regarding your concerns.

Classificada 5 em 5 estrelas

Brilliant service from start to finish

Brilliant service from start to finish, received text updates on the repair of my beloved little old car which had been bullied by a bigger car. Staff were amazing, repair was completed and car delivered cleaned inside and out. Love the link to check on progress too very accurate.

11 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Satisfactory experience

Phone contacts were informative: made arrangements to retrieve vehicle & return it after repair at times to suit me, & arrived promptly. Quality of repair excellent.

31 de dezembro de 2024
Classificada 5 em 5 estrelas

Absolutely 1st class company

Absolutely 1st class company. Excellent communication, did everything on time as promised and repaired car came back in showroom condition. Couldn't ask for anymore. I'd recommend them to anyone.

5 de dezembro de 2024
Opinião espontânea

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