DLG Auto Services - Manchester Opiniões 

535
•
TrustScore: 4.5 em 5

4,6

Kansas Avenue 1, M50 2GL Salford, England, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

These guys go above and beyond... Got my car back looking brand new and before the original completion date! Valetted inside and out aswell! Nothing too much trouble, fantastic communication from da... Ver mais

Classificada 5 em 5 estrelas

Absolutely fantastic repair of my VW. In just 9 days they perfected my door, that had almost been ripped off, it was returned and collected in a friendly and professional manner. Very much recommend t... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Highly recommended. Fantastic service from start to finish. Vehicle collected from home as agreed, kept informed of works required. Repairs completed to a high standard, and vehicle returned to home a... Ver mais

Classificada 5 em 5 estrelas

My car suffered some damage after a minor accident, it was collected by DLG Auto Services and then delivered after just two days in the workshop looking brand new and clean inside as well as out. Fan... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Oficina de reparação automóvel

Escrito pela empresa

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Informações de contacto

  • Kansas Avenue 1, M50 2GL, Salford, England, Reino Unido

  • 0345 3031678

4,6

Excelente

TrustScore: 4.5 em 5

535 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,6

Todas as opiniões

(535)

348 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

My car was returned with paint damages…

My car was returned with paint damages untraced during final inspection. Then after I was explained that , this wasn't done by the time the car was in possession of DLG auto. There was a bitter argument with your representative until I told him I have pictures to proof how the car was handed to DLG auto. I refuse to accept the car back and after thorough check of the photos in their data they agreed to repair the damages. The repair was in good standard, but the experience with their representatives was awful. I also lost an extra day off work waiting for the second delivery of my car.

4 de fevereiro de 2025
logótipo da DLG Auto Services - Manchester

Resposta da DLG Auto Services - Manchester

We understand your frustration with the experience you had with our representative. We strive to provide excellent customer service and are disappointed to hear that your interaction fell short of your expectations. We appreciate you bringing this to our attention and will use your feedback to improve our processes and training.

Classificada 5 em 5 estrelas

Highly recommended

Highly recommended. Fantastic service from start to finish. Vehicle collected from home as agreed, kept informed of works required. Repairs completed to a high standard, and vehicle returned to home address fully valeted inside and out. Staff very friendly and approachable.

22 de janeiro de 2025
Opinião espontânea
Classificada 3 em 5 estrelas

We had rear door repaired perfectly but…

We had rear door repaired perfectly but we also had smaller damage at front of car which was not done that we now believe was incurred in the accident

18 de dezembro de 2024
logótipo da DLG Auto Services - Manchester

Resposta da DLG Auto Services - Manchester

Hi there, we would really like to look into this 3 star review for you and would encourage you to get in touch with us directly so we can have an opportunity to address your concerns

Classificada 5 em 5 estrelas

Fantastic service

Fantastic service. Prompt and efficient. Only negative and it’s a very small negative is that the car was a little dirty and didn’t smell
Very nixe

18 de dezembro de 2024
Classificada 4 em 5 estrelas

Prompt- timely-courteous

I was contacted promptly after our accident with clear instructions how to send pictures and info via my mobile phone.
The car was picked up as promised and returned within the time frame given. All people communicated well and were polite.
The only upset was the unavailability of a courtesy car for a whole 2 weeks-, but I am unsure if this was the insurer's fault rather than the garage's duty.
In which case the garage deserves full marks.

29 de outubro de 2024
Classificada 5 em 5 estrelas

These guys go above and beyond..

These guys go above and beyond... Got my car back looking brand new and before the original completion date! Valetted inside and out aswell! Nothing too much trouble, fantastic communication from day 1 and every single person I had any contact with, from the guys who came to pick my wreck up, to the girls on the phone , the engineers, everyone..were all so professional and helpful.
Would definitely recommend this place to everyone, cant fault a thing.
Thanks again! X

26 de novembro de 2024
Classificada 5 em 5 estrelas

Perfect car repair

Perfect car repair, excellent service and communication and the car was immaculately valeted and returned.
Top class all round

26 de novembro de 2024
Classificada 1 em 5 estrelas

VERY BAD AUTO SERVICES ,NO…

VERY BAD AUTO SERVICES ,NO CONTACT,DELIVERD BACK TO ME WITH DINTS ANS SCRATCHES ALL OVER VAN.DOORS NOT FITTING

4 de novembro de 2024
Opinião espontânea
logótipo da DLG Auto Services - Manchester

Resposta da DLG Auto Services - Manchester

We understand your frustration with the recent service you received. We strive to provide excellent service and are disappointed to hear that your experience fell short of your expectations. We take your feedback seriously and will use it to improve our processes.

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