DLG Auto Services - Orpington Opiniões 

265
•
TrustScore: 4.5 em 5

4,6

Unit D, Brook Industrial Estate, Millbrook Road, BR5 3TX Orpington, Kent, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Fantastic. Tricky, rear quarter panel and door panel replacement to a fully electric. Repair was completed flawlessly at Orpington and in good time. Was kept advised regularly by phone too and they... Ver mais

Classificada 4 em 5 estrelas

I was very happy with the repair and the friendliness of the staff, who kept me updated. My car was collected on 26/05/2026. I didn't get it back until 10/07/2026, more than six weeks later, as the p... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Someone damaged my parked car. Two doors of the vehicle had to be changed. My insurer Direct Line recommended DLG Auto Services. The whole process, from start to finish was professionally handled. All... Ver mais

Classificada 5 em 5 estrelas

From the first point of contact by telephone to the guy who picked up my van and delivered it back and the guys who did the brilliant repairs has been a great experience thank you to all . Will defi... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Oficina de reparação automóvel

Escrito pela empresa

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Informações de contacto

  • Unit D, Brook Industrial Estate, Millbrook Road, BR5 3TX, Orpington, Kent, Reino Unido

  • 0345 3031680

4,6

Excelente

TrustScore: 4.5 em 5

265 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,6

Todas as opiniões

(265)

348 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

A perfect experience

The work was done extremely quickly and very efficiently. The men who came to collect the car were polite and friendly.

9 de agosto de 2024
logótipo da DLG Auto Services - Orpington

Resposta da DLG Auto Services - Orpington

We're thrilled to hear about your positive experience! It's fantastic to know that our team was able to provide you with efficient and friendly service. We appreciate your kind words and are dedicated to delivering exceptional service to all our customers.

Classificada 5 em 5 estrelas

Very good service

Very good service. Prompt and polite. My car came back in excellent condition.

14 de agosto de 2024
logótipo da DLG Auto Services - Orpington

Resposta da DLG Auto Services - Orpington

We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide excellent service and are glad that you were satisfied with the condition of your car.

Classificada 5 em 5 estrelas

Came back like new

Came back like new. Very helpful staff.

6 de agosto de 2024
logótipo da DLG Auto Services - Orpington

Resposta da DLG Auto Services - Orpington

We're thrilled to hear that you were happy with the service you received. We appreciate your kind words about our staff.

Classificada 5 em 5 estrelas

The best garage

The best garage, so well managed with fantastic staff, polite and very friendly. The service was second to none, cleaned my car inside and out after a family holiday with two very messy children so absolutely went above and beyond which was not part of the service! Very much appreciated ⭐️⭐️⭐️⭐️

8 de agosto de 2024
Opinião espontânea
logótipo da DLG Auto Services - Orpington

Resposta da DLG Auto Services - Orpington

Thank you for your kind words! We're thrilled to hear you had such a positive experience. We strive to provide excellent customer service and it's wonderful to know our team went above and beyond to make your experience special. We appreciate your feedback and will continue to work hard to exceed expectations.

Classificada 5 em 5 estrelas

People are friendly and approachable…

People are friendly and approachable they respond promptly, quickly repairing and returning our vehicle.

23 de julho de 2024
logótipo da DLG Auto Services - Orpington

Resposta da DLG Auto Services - Orpington

Thank you for your kind words. We are delighted to hear that you had a positive experience with our team. We strive to provide excellent customer service and are glad that our efforts were appreciated.

Classificada 5 em 5 estrelas

Hi the experience with my experience with the company was…

Hi the experience with company was great they kept me informed at all times how the work was going at each stage also the work was brilliant cannot recommend highly

1 de julho de 2024
Opinião espontânea
logótipo da DLG Auto Services - Orpington

Resposta da DLG Auto Services - Orpington

We're so glad to hear you had a positive experience. It's wonderful to know that you were kept informed throughout the process and that you were happy with the quality of the work. We appreciate your kind words and recommendation.

Classificada 4 em 5 estrelas

Good prompt service

My vehicle had been damaged all along the drivers side, including wheel damage. DLG completed the repair several days earlier than expected, and to a high standard. Although I wasn't expecting it, they cleaned the car inside and out, which was a nice touch. The car came back looking brand new.

16 de julho de 2024
logótipo da DLG Auto Services - Orpington

Resposta da DLG Auto Services - Orpington

We appreciate your kind words and are glad to hear that you were pleased with the quality of our repair work and the overall experience. We strive to provide our customers with the best possible service and are happy to know that we exceeded your expectations in this instance. We are committed to providing our customers with a positive experience and are always looking for ways to improve our services.

Classificada 5 em 5 estrelas

A very clear repair process.

The whole process from original home assessment, home collection, regular progress updating to redelivery to home following repairs was exemplary. The actual repairs were to a very high standard.

13 de junho de 2024
Classificada 4 em 5 estrelas

Everyone I dealt with was very…

Everyone I dealt with was very courteous and helpful. The work was carried out promptly and I am very satisfied with the work done. A slight oversight when my car was returned without the replacement tyre which had been ordered but this was very promptly rectified . A good service all round.

12 de junho de 2024
Classificada 5 em 5 estrelas

Excellent service from start to finish!

Excellent service from start to finish. I was kept updated/informed throughout the entire process. Very friendly and responsive team. The repair was done to a very high standard. Car delivered like new. After delivery I noticed the rubber trim was missing. I got in touch with DLG and they resolved the issue by sending an engineer out the same day. Would definitely recommend!

20 de maio de 2024
Classificada 1 em 5 estrelas

Absolutely disappointed

It's getting worse and worse. Now the car has been backwards and forwards to them for nearly a month. I was told Friday that the car was ready and just needed detailing and polishing. It's now Wednesday and I still don't have the car. I have been promised afternoon updates that never come. I'm consistently chasing them instead of them calling me. I was even told if I wasn't happy this time I would need to go back to the dealer and speak to them. Why direct line are using them I will never know. I've asked them to do an investigation but I doubt that will happen. I have a feeling there is more being done than I'm being told and I just dread the car coming back now as I can't see there being any problems. A car that was suppossed to be be special and help me whilst I have chemo and other medical visits and they've ruined it. I hope no one else has to go through this.

22 de maio de 2024
Opinião espontânea
logótipo da DLG Auto Services - Orpington

Resposta da DLG Auto Services - Orpington

Thank you for your review, really sorry to hear you feel there was a lack of
communication during your repair process, I have passed these comments on to our management
team at Orpington and asked that they contact you directly with an update

Classificada 5 em 5 estrelas

Everything from collection to return…

Everything from collection to return with regular up-dates was excellent. The car came back sparkling and looking like new. This was my second excellent experience with DLG which was way better than I have had elsewhere in the past

14 de maio de 2024
Classificada 4 em 5 estrelas

Excellent

Overall a very positive experience. The only frustration was Churchill not communicating with DLG Auto when they said they had.

14 de maio de 2024
Classificada 5 em 5 estrelas

All round good service…

Very quick in making the arrangements to collect my car. Kept me well informed throughout. Repair seems to be of high quality but the added assurance of a five year warranty is excellent. All round good service.

8 de maio de 2024

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