DLG Auto Services - Orpington Opiniões 

265
•
TrustScore: 4.5 em 5

4,6

Unit D, Brook Industrial Estate, Millbrook Road, BR5 3TX Orpington, Kent, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Fantastic. Tricky, rear quarter panel and door panel replacement to a fully electric. Repair was completed flawlessly at Orpington and in good time. Was kept advised regularly by phone too and they... Ver mais

Classificada 4 em 5 estrelas

I was very happy with the repair and the friendliness of the staff, who kept me updated. My car was collected on 26/05/2026. I didn't get it back until 10/07/2026, more than six weeks later, as the p... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Someone damaged my parked car. Two doors of the vehicle had to be changed. My insurer Direct Line recommended DLG Auto Services. The whole process, from start to finish was professionally handled. All... Ver mais

Classificada 5 em 5 estrelas

From the first point of contact by telephone to the guy who picked up my van and delivered it back and the guys who did the brilliant repairs has been a great experience thank you to all . Will defi... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Oficina de reparação automóvel

Escrito pela empresa

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Informações de contacto

  • Unit D, Brook Industrial Estate, Millbrook Road, BR5 3TX, Orpington, Kent, Reino Unido

  • 0345 3031680

4,6

Excelente

TrustScore: 4.5 em 5

265 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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4,6

Todas as opiniões

(265)

348 opiniões nos últimos 12 meses

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Classificada 3 em 5 estrelas

Lovely People!

The engineers who visited and the telephone service have been good. The car came back with an almost insignificant mark on it that I was expecting to be repaired, no problem there - but the door auto-locking mechanism no longer works. I am awaiting DLG to call me back to book this in.

10 de abril de 2024
logótipo da DLG Auto Services - Orpington

Resposta da DLG Auto Services - Orpington

We appreciate your positive feedback regarding our engineers and telephone service. We regret to hear that your car was returned with a new issue. We understand the inconvenience this has caused and want to assure you that we take customer satisfaction very seriously.

Thank you for your patience and understanding.

Classificada 5 em 5 estrelas

You collected my car

You collected my car, mended it and brought it back "looking like my car" after the idiot trying to move me out of her way, having stopped beside me in a queue. I am allowed to say it was a woman! My 1st experience of an accident in this car, my "baby" bought in 2013"

19 de março de 2024
Classificada 5 em 5 estrelas

Trouble free repair

After having someone drive into my car I used DLG Autos for the repair. The experience was good as they removed the stress of the accident. They collected my car and left me with a hire car and whilst carrying out the repairs kept me informed of the progress. When completed the dropped off my car and collected the hire car.

12 de março de 2024
Classificada 5 em 5 estrelas

Efficient repair process from start to…

Efficient repair process from start to finish - I was kept updated on my car's repair progress every step of the way with regular texts. Speedy repair - DLG contacts helpful and informative. I was warned about paying the excess right at the beginning and reminded several times. I liked the eco approach to sourcing car parts.

6 de março de 2024
Classificada 5 em 5 estrelas

Thank you so much DLG Auto Services, Orpington - Fantastic job! 😁

Hi guys! I just want to express my thanks to you on doing such a fantastic job on my Motability car after an accident on 07/02/2024. I’m more than happy with the repairs you carried out and thank you for keeping me updated on every step of the process. It was despatched back to me on Friday evening (23/02/2024) and I couldn’t contain my delight when I saw it again looking in a healthier state.

27 de fevereiro de 2024
Opinião espontânea
logótipo da DLG Auto Services - Orpington

Resposta da DLG Auto Services - Orpington

Thank you for your review, we’re delighted to hear you are pleased with your repairs and our service

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