DLG Auto Services - Wakefield Opiniões 

483
•
TrustScore: 4.5 em 5

4,4

Ripley Drive, Normanton Industrial Estate, WF6 1TZ Wakefield, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Excellent service car picked up by a very helpful member of staff to be repaired resprayed. Kept incontact to let me know how repair was progressing did very professional repair & delivered back 3... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

Dislikes: No real joined up working with car hire company. Very difficult to contact for updates and completion of repairs because phone was not answered and voicemail messages to return call we... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I'm so pleased that my car was repaired by this company. Great service from the start, from collecting my car, leaving me a decent courtesy car and keeping me updated along the way. My car was return... Ver mais

Classificada 5 em 5 estrelas

The service I received was excellent. I was kept informed of what was happening with my car from pick up to drop off and the repair itself was of a high standard. Would definitely recommend.

A empresa respondeu


Informações sobre a empresa

  1. Oficina de reparação automóvel

Escrito pela empresa

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Informações de contacto

  • Ripley Drive, Normanton Industrial Estate, WF6 1TZ, Wakefield, Reino Unido

  • 0345 3031704

4,4

Excelente

TrustScore: 4.5 em 5

483 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,4

Todas as opiniões

(483)

348 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Repairs completed professionally

Repairs completed professionally and I was kept up to date with the progress of the repairs throughout.

14 de agosto de 2024
logótipo da DLG Auto Services - Wakefield

Resposta da DLG Auto Services - Wakefield

We appreciate your kind words and are glad to hear that you were satisfied with the professionalism and communication during your repair. We strive to provide excellent service and are pleased that we met your expectations.

Classificada 5 em 5 estrelas

Really happy with the service

Really happy with the service. From pickup to return, everything went very smoothly. My Toyota CHR came back to me looking brand new after a full passenger back door replacement and fitting of new plastic trims. They even cleaned the car inside and out. The courtesy car was an added bonus! No hassle and stress free. Many thanks

30 de julho de 2024
logótipo da DLG Auto Services - Wakefield

Resposta da DLG Auto Services - Wakefield

Thank you for your kind words! We're thrilled to hear that you had such a positive experience. It's wonderful to know that our team was able to provide you with a smooth and hassle-free service. We're glad you were pleased with the quality of the work done on your Toyota CHR, and we appreciate your feedback on the added touches like the courtesy car and the car's cleanliness. We strive to provide excellent service and appreciate your business.

Classificada 5 em 5 estrelas

Great job on repair

6 de agosto de 2024
logótipo da DLG Auto Services - Wakefield

Resposta da DLG Auto Services - Wakefield

We're so glad to hear that you were happy with the repair. We strive to provide excellent service and appreciate your kind words.

Classificada 3 em 5 estrelas

Not overly impressed by DLG

Efficient collection, reasonable finish to the repair of my vehicle. Bullish tactics in telling me I had to exchange the rental car back for my repaired own vehicle or there would be costs incurred. Once arranged my car was delivered back at the time stipulated by DLG well in fact 20 minutes earlier but that's by the by. The car was also supposed to come back clean, the interior had a sympathetic tidy round but the outside had been washed at least the day before but had been kept outside overnight and it was dirty with rain and dust water.
In short, decent repair work but poor customer service and attention to detail.

31 de julho de 2024
Opinião espontânea
logótipo da DLG Auto Services - Wakefield

Resposta da DLG Auto Services - Wakefield

We appreciate your feedback and understand your concerns about the customer service experience. We strive to provide excellent service to all our customers, and we will use your feedback to improve our processes.

Classificada 5 em 5 estrelas

They offered me a brilliant service

They offered me a brilliant service. Very happy to recommend them

30 de julho de 2024
logótipo da DLG Auto Services - Wakefield

Resposta da DLG Auto Services - Wakefield

Thank you for your kind words! We're delighted to hear you were happy with our service and that you'd recommend us. We strive to provide a positive experience for all our customers.

Classificada 5 em 5 estrelas

Very efficient and effective.

Very efficient and effective.
I was kept informed of progress on the repair. Collection and delivery of my car before and after repair was exactly on the date and time stated. The repair was excellent, full Mark's DLG.

30 de julho de 2024
logótipo da DLG Auto Services - Wakefield

Resposta da DLG Auto Services - Wakefield

We appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know that you were kept informed throughout the repair process and that the collection and delivery of your car went smoothly. We strive to provide excellent service and are glad that the repair met your expectations.

Classificada 5 em 5 estrelas

Very pleased with the repair

Friendly and helpful staff; kept in the know as to how the repairs were going on; car returned perfect, and even cleaner than when it went. Couldn't tell where the repair was done, and re-spraying was spot on

8 de julho de 2024
logótipo da DLG Auto Services - Wakefield

Resposta da DLG Auto Services - Wakefield

We appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know that our staff were friendly and helpful, and that you were kept informed throughout the repair process. We strive to provide excellent service and are delighted that you were happy with the quality of the repairs and the cleanliness of your vehicle.

Classificada 5 em 5 estrelas

Car repairs

I was very easy to go through the whole process

23 de julho de 2024
logótipo da DLG Auto Services - Wakefield

Resposta da DLG Auto Services - Wakefield

We're thrilled to hear you had a positive experience!

Classificada 5 em 5 estrelas

Great service and job done to perfection

Great service and job done to perfection

16 de julho de 2024
logótipo da DLG Auto Services - Wakefield

Resposta da DLG Auto Services - Wakefield

We truly appreciate your kind words and are delighted to hear that you were satisfied with our service and the quality of our work. Thank you for taking the time to share your positive experience.

Classificada 5 em 5 estrelas

Generally a very good service and…

Generally a very good service and repair although contacts were made by land line rather than mobile phone despite DLG being informed that we would be away during the repair. Problem quickly resolved when the mistake was identified and DLG were contacted about this

3 de julho de 2024
Classificada 1 em 5 estrelas

Was told numerous times our car would…

Was told numerous times our car would be ready first 1 week then another week eventually 4 weeks

3 de julho de 2024
logótipo da DLG Auto Services - Wakefield

Resposta da DLG Auto Services - Wakefield


Sorry to hear you did not have a great experience. Unfortunately there was a delay in returning your vehicle due to the delivery of parts which was outside of our control. I apologise if you feel there was a lack of communication during this time.

Classificada 4 em 5 estrelas

Very good finish

My car went for repair following an incident. DLG were appointed repairer. They collected my car and returned after repair completed. My car was returned with damage to the drivers door. However the company repaired the damage and provided a hire car for duration of the repair.
I have no complaints regarding the service.

28 de junho de 2024
Classificada 5 em 5 estrelas

Repairs

DLG auto services repaired our Range Rover following an accident, they were very good, efficient and kept us up to date throughout.

19 de junho de 2024
Classificada 1 em 5 estrelas

Did not repair my car properly wing is…

Did not repair my car properly wing is still miss aligned car has been to them 3 times now some one coming in Tuesday to rectify agian every time they take comes backs with damage else where including scathes and a broken windscreen

21 de maio de 2024
logótipo da DLG Auto Services - Wakefield

Resposta da DLG Auto Services - Wakefield

We apologise for the inconvenience and frustration you've experienced with the repairs to your car. We understand how important it is to have a vehicle that is in proper working condition.

Thank you for bringing these issues to our attention. Your feedback is essential in helping us improve our services and provide a better experience for our customers.

Classificada 5 em 5 estrelas

Great service

Great service great repairs to my car good notifications about progress of repairs al in all first class service

21 de maio de 2024

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