Staff were extremely supportive from the outset, Helped me navigate the process and held my hand every step of the way. In particular Gorgia stood out for her wonderful customer service. Georgi... Ver mais
A empresa respondeu
Bessemer Road 13, AL7 1GF Welwyn Garden City, England, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Staff were extremely supportive from the outset, Helped me navigate the process and held my hand every step of the way. In particular Gorgia stood out for her wonderful customer service. Georgi... Ver mais
A empresa respondeu
Really quick service, polite, informative, professional. Collected car at a time to suit me, and swopped with courtesy car at same time, repair made really quickly, car returned quickly, again at a t... Ver mais
We received a great service from DLG under an insurance claim. They picked the car up from Barton, Cambridge and returned it once the repair had been completed. The repair to the passenger side do... Ver mais
The crash-damage repair to the rear of my Honda Jazz has been done to a high standard. The Jazz was collected from my home and returned in a surprisingly short time considering the extent of the dam... Ver mais
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee provided on all work
Bessemer Road 13, AL7 1GF, Welwyn Garden City, England, Reino Unido
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Excellent communication throughout the experience. Timely turnaround and the car was returned repaired and spotless. Every member of staff I spoke with was friendly and efficient. A very good experience.
Very good service start to finish. Turned up when expected, good communication throughout. The repair is first class. A 5* experience all round.
Brilliant service, professional manner from first phone communication to collecting my vehicle. The car had been cleaned inside and out when I collected it. Excellent fix job on the dented car door too !
The crash-damage repair to the rear of my Honda Jazz has been done to a high standard. The Jazz was collected from my home and returned in a surprisingly short time considering the extent of the damage.
DLG Auto Services kept me up to date at each stage of the repair process. In every conversation with me they were consistently informative, helpful and kind. I really couldn't have asked for more.
A very good job was made of my car but also when it was collected the driver pointed to a leak in the boot which I didn’t know was there and I have since attended too
Very quick and efficient.
If I had known that the repair would so quick, I wouldn’t have bothered with a replacement vehicle
Excellent at keeping in touch and very flexible with timings.
Excellent repair done very quickly. Dropped off courtesy car and took my car. All in all a great service
Insurance claim. Repair to bodywork appears to be a good standard and within timescale stated. But some information on what exactly was done (paperwork) would have been helpful.
DLG WGC have done a fantastic repair.
They kept me up to date on the progress of my car and were very helpful and the service was outstanding .
Over all the service was good but the finish wasn't 100% as you can still see swirls in the paint when it's a sunny day. I'm no sprayer but it does stand out and looks different to the rest of the car.

Resposta da DLG Auto Services - Welwyn Garden City
A job done properly, good communication, easy to access updates, very reliable service - one happy customer.
First class service even though parts supply from the manufacturer was delayed. Repairs were perfect and I would thourouly recommend for any repair work.
The delivery and collection of the loan car was conducted in a timely and efficient manner.
I was kept informed of the progress of the repairs to my car, and the repairs appear to be to a high standard.
Very happy with repairs and good communication between us and them. Very friendly and helpful reception team.
Fantastic company to deal with very professional friendly and helpful
Excellent, prompt service and communications from beginning to end, taking all the stress out of the situation for us. Everyone we dealt with was professional, friendly and helpful. Did a great job on the car. Would thoroughly recommend.
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