Staff were extremely supportive from the outset, Helped me navigate the process and held my hand every step of the way. In particular Gorgia stood out for her wonderful customer service. Georgi... Ver mais
A empresa respondeu
Bessemer Road 13, AL7 1GF Welwyn Garden City, England, GB
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Staff were extremely supportive from the outset, Helped me navigate the process and held my hand every step of the way. In particular Gorgia stood out for her wonderful customer service. Georgi... Ver mais
A empresa respondeu
Really quick service, polite, informative, professional. Collected car at a time to suit me, and swopped with courtesy car at same time, repair made really quickly, car returned quickly, again at a t... Ver mais
We received a great service from DLG under an insurance claim. They picked the car up from Barton, Cambridge and returned it once the repair had been completed. The repair to the passenger side do... Ver mais
The crash-damage repair to the rear of my Honda Jazz has been done to a high standard. The Jazz was collected from my home and returned in a surprisingly short time considering the extent of the dam... Ver mais
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee provided on all work
Bessemer Road 13, AL7 1GF, Welwyn Garden City, England, Reino Unido
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Repair was carried out quickly.I was kept well informed of repair progress.
Very efficient,made process easy.
Good communications but delays waiting for spare parts (most of a month) and vehicle finally returned to wrong address
My repair was done in a good timely manner and it was a very good service
Seamless from start to finish. Excellent communications and friendly personnel. Car collected and returned clean as a whistle. A friend said it looked brand new! Congratulations all round. Customer service excelled that of most companies.
Repair to wing mirror. Service & workmanship was very good
Received updates on how the repair was progressing; the car looked fantastic when it came back.
Car came back with a small dent. Taken back in and returned next day.
Friendly staff fab service and repairs to my car. Thank you
The repairs and service on my car was excellent, really appreciated.
When I received the car on 08/01, the external repair of the front passenger panel looked good. However, when I drove the car later that day, I noticed an odd friction sound in the passenger wheel. I informed them the next day 09/01, and a week later. Both times they promised to contact me "shortly", but I am still waiting.
Now the sound has gone, and I am worried about getting a nasty surprise in the future.

Resposta da DLG Auto Services - Welwyn Garden City
Every thing was very good and would highly recommend the company
The repairs made to my car following an accident were carried out very quickly and to a very good standard. Extremely happy with the work done and my dealings with DLG.
Thank You.
Good Service.
Although the repair was organised by my insurer Direct Line I was kept up to date with what was happening either by phone, text or online. Very reassuring.
Car returned looking as good as new - thank you.
Really quick service, polite, informative, professional. Collected car at a time to suit me, and swopped with courtesy car at same time, repair made really quickly, car returned quickly, again at a time to suit me. My car was cleaned completely inside and out and was spotless on return, even though it had left me in an appalling state with mud everywhere due to three kids in and out of the car constantly in bad weather. Communication was easy, accurate and helpful with the telephone staff, the mechanics and the drivers.
Very impressed with the whole service.
Within 2 weeks of the accident DLG Welwyn had picked up, fixed and returned my car, keeping me informed of progress at all times. Excellent service.
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