DLG Auto Services - Welwyn Garden City Opiniões 

318
•
TrustScore: 4.5 em 5

4,7

Bessemer Road 13, AL7 1GF Welwyn Garden City, England, GB

•

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Staff were extremely supportive from the outset, Helped me navigate the process and held my hand every step of the way. In particular Gorgia stood out for her wonderful customer service. Georgi... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Really quick service, polite, informative, professional. Collected car at a time to suit me, and swopped with courtesy car at same time, repair made really quickly, car returned quickly, again at a t... Ver mais

Classificada 5 em 5 estrelas

We received a great service from DLG under an insurance claim. They picked the car up from Barton, Cambridge and returned it once the repair had been completed. The repair to the passenger side do... Ver mais

Classificada 5 em 5 estrelas

The crash-damage repair to the rear of my Honda Jazz has been done to a high standard. The Jazz was collected from my home and returned in a surprisingly short time considering the extent of the dam... Ver mais


Informações sobre a empresa

  1. Oficina de reparação automóvel

Escrito pela empresa

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Informações de contacto

  • Bessemer Road 13, AL7 1GF, Welwyn Garden City, England, Reino Unido

  • 0345 3031737

4,7

Excelente

TrustScore: 4.5 em 5

318 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,7

Todas as opiniões

(318)

348 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 4 em 5 estrelas

Waiting for Parts

Good communications but delays waiting for spare parts (most of a month) and vehicle finally returned to wrong address

29 de janeiro de 2024
Classificada 5 em 5 estrelas

Seamless from start to finish

Seamless from start to finish. Excellent communications and friendly personnel. Car collected and returned clean as a whistle. A friend said it looked brand new! Congratulations all round. Customer service excelled that of most companies.

8 de fevereiro de 2024
Classificada 2 em 5 estrelas

No after service support

When I received the car on 08/01, the external repair of the front passenger panel looked good. However, when I drove the car later that day, I noticed an odd friction sound in the passenger wheel. I informed them the next day 09/01, and a week later. Both times they promised to contact me "shortly", but I am still waiting.

Now the sound has gone, and I am worried about getting a nasty surprise in the future.

26 de janeiro de 2024
logótipo da DLG Auto Services - Welwyn Garden City

Resposta da DLG Auto Services - Welwyn Garden City

Hi, I'm sorry to hear about this. I will ask the site to get in touch with you to discuss.

Classificada 5 em 5 estrelas

A high quality repair

The repairs made to my car following an accident were carried out very quickly and to a very good standard. Extremely happy with the work done and my dealings with DLG.
Thank You.

12 de janeiro de 2024
Classificada 5 em 5 estrelas

Good Service

Good Service.
Although the repair was organised by my insurer Direct Line I was kept up to date with what was happening either by phone, text or online. Very reassuring.
Car returned looking as good as new - thank you.

13 de dezembro de 2023
Classificada 5 em 5 estrelas

Professional, quick turn around and great communication

Really quick service, polite, informative, professional. Collected car at a time to suit me, and swopped with courtesy car at same time, repair made really quickly, car returned quickly, again at a time to suit me. My car was cleaned completely inside and out and was spotless on return, even though it had left me in an appalling state with mud everywhere due to three kids in and out of the car constantly in bad weather. Communication was easy, accurate and helpful with the telephone staff, the mechanics and the drivers.
Very impressed with the whole service.

13 de dezembro de 2023
Classificada 5 em 5 estrelas

Fast, Efficient Service

Within 2 weeks of the accident DLG Welwyn had picked up, fixed and returned my car, keeping me informed of progress at all times. Excellent service.

5 de dezembro de 2023

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais