Dun & Bradstreet Opiniões 402

Credit Insight Plus: Impossible to get a straight answer from customer service. It is obvious they are using a bot/AI to handle email/online inquires. Document submissions repeatedly denied with scripted response. Even when corrected (actually got a rep to say reason), it was corrected/resubmitted, again denied, because I'm sure its just hitting an AI scan and declining. It has been an endless loop of trying to submit, resubmit documents and can not link bank accounts. Biggest issue is that "customer service" is completely incompetent and refuses to escalate to manager/actual human being to respond.

I have to echo everyone else here. Although I am able to login to the website, I cannot update my company profile.
1. If I do a DUNS number lookup, I'm asked "my company" or "other company." If I say my company, nothing happens. But I can lookup my company as an "other" company.
2. If I click "update company profile," I get a screen that is supposed to verify my identity. But it wont let me enter my address. The street line goes red, with no explanation as to why, once you enter it.
3. I called the number on the top and as soon as the guy realized I wasn't going to buy anything, he hung up on me.
4. Eventually I got to a person who could help. Obviously outsourced to the Phillippines. He did not verify me, but took down all the stuff I wanted changed and created a "ticket" and gave me a number. He said sometime in the next 10+ days someone would call me to verify the data. Why not just verify it now? Why do I have two wait 10 days for a random phone call?

This company website is trash, I was trying to update my info for weeks all the website did was belch and fart yet never deliver the results. I made changes and it changed the information back to the old info. Finally I called the customer service line and was redirected to the Philippines. How is relaying calls to a foriegn country helpful with American business. Customer service was trying to be helpful, it was just a problem that had gone on waaay too long trying to update my info.

Ptja vad säger man. Ett företag med 1,1 i betyg av 5 det är rätt talalande så jag väljer att inte yttra mig. 1,1 av 5.....

Urusla, ökar din kreditovärdighet varje gång dom blir inblandade. Bara att kolla deras betyg på Trustpilot...1,1...wow.

Sehr unseriöses Unternehmen!
Ich habe auf Arbeit einen Brief erhalten, in welchem mir mitgeteilt wurde, dass ich das Recht hätte der Verarbeitung meiner Daten für Werbe- und andere Zwecke zu widersprechen.
1. Kann ich mich nicht erinnern, jemals mit diesem Unternehmen in Kontakt getreten zu sein
2. Habe ich niemals meine Zustimmung zur Kontaktierung oder gar zur Speicherung oder Verarbeitung meiner Daten gegeben
3. Ist es eine Frechheit, dass man nicht vorher zumindest um Erlaubnis gefragt wird, sondern das Unternehmen anscheinend munter alle Daten über einen speichert, die es finden kann!

Ingen service og tar betalt for feilaktig informasjon.

Ein Beleg wurde von D&B falsch eingelesen was zu einem tiefen Rating (Zahlungsausfallgefährdet) unseres Unternehmens führte. Ein A-Kunde von uns, welcher unser Unternehmen gut kennt, wurde darauf aufmerksam und hat uns informiert. Die Antwort von D&B war: es ist ein Fehler unterlaufen, welcher nicht sein sollte und wird korrigiert. Für mich ist die Systematik nicht seriös, wenn bei einem seit Jahrzehnten bestehenden Unternehmen eine falsch eingelesene Rechnung zu einem solchen Rating führt. Dies offensichtlich, ohne dass noch ein Mensch drauf schaut, bevor das Rating angepasst wird. Das Resultat aus Systemgläubigkeit gepaart mit schlechten Prozessen mussten wir leider erleben. Trotz mehrfachem Nachfragen haben wir keine klare Antwort erhalten, was D&B gedenkt zu tun, damit dies künftig nicht mehr passiert. Enttäuschend!

Som foretak å sjekke kreditt som viser seg å være positiv og ikke negativ som det ble meldt gjorde så jeg tapte kunder

Finns det noll stjärnor hade ni fått det. Ni är ett blufföretag och skall polisanmälas! Ni påstår att företaget Allente begärt dessa uppgifter om personer, vilket de förnekar! Ni är en bluff och skall bort från marknaden. Kommer göra allt för att ni ska åka så långt ner i kloaken att ni inte kommer att kunna resa er upp igen! Ni är en SKAM!

Gikk med på en avtale for et par år siden som ble helt bortglemt, og når ny faktura for et nytt år kom, var det selvfølgelig for sent å si opp. Har heller ikke fått noe påminnelse om at avtalen skulle bli fornyet et år til.

Løsningen er også utrolig utdatert og bortimot ubrukelig.

What a shit company!! No other way to put it I’m afraid, had a credit report completed on my company and lost a contract due to this. Stated my company would go bust in 12 months, what do they have a crystal ball, clairvoyant’s working for them?? When questioned how they get the info it’s from credit checks and companies house, well my company’s turnover has gone up 3 years in a row my credit is good and this is even shown in their own report but yet they still slander my company and will not change it stating their team of expert analysts blah blah,

I have tried for 2 months to resolve this and all I get is we are looking into it, we will call you back. Well I’m now taking legal action for loss of earnings.

The Canadian website will not even allow me to login. The customer service is useless. There needs to be an alternative to this company. Useless monopoly.

They are bancrupt and this is visible. Zero support, data leakage, no ISO standards... Dont with them!!!

My engagement with Dun & Bradstreet commenced approximately two years ago, primarily driven by the assertion that a D&B number was a prerequisite for an SBA loan application. Despite this extended period, the precise function and value proposition of this organization remain remarkably opaque. A particularly concerning experience involves one of my businesses, which has been essentially dormant since its inception. Nevertheless, Dun & Bradstreet's reporting indicated a decline in this entity's "Delinquency" and "Failure" scores. Frustratingly, their 'business credit report' offers no substantive information or clarification for these changes. This lack of transparency creates the distinct impression that the reporting mechanism serves more as a pretext to encourage subscription purchases from their extensive, and seemingly ever-expanding, portfolio of services.

Navigating the Dun & Bradstreet website has been an exercise in frustration. The user interface appears intentionally convoluted, seemingly designed not for user clarity, but rather to reinforce the necessity of their various paid offerings. The 'free' credit report provides virtually no actionable information; critical details pertaining to one's own company are deliberately obscured, thereby compelling users towards a paid subscription to access meaningful data. After two years, my experience with Dun & Bradstreet can only be characterized as a significant investment of time with no discernible return. The platform's utility has proven elusive,

Tidenes dårligste kundeservice. Antageligvis det største møkka selskapet jeg har vært borti.

horrible.. never sign up and give them your credit card information!
No manner to cancel online! Information is not valid and missing massive amounts of data.
They singe worst experience I have ever had dealing with a company.

This is a horrible company to deal with. I have an account with Duns and a unique password and they have required that I take a pic of my drivers license and a pic of me and submit it to them. THEN they want me to through their website log into my bank account, yes password and username. They pass that to a 3rd party for further verification. It is terrible and the customer service is equally as bad. Stay away!

Forced to get a DUNS number now I get spam. I am forced to use their service in order to sign up for an Apple and Google developer account. I get spam emails that I've already unsubscribed for.