Dnsys Opiniões 

Did not realize xi was not a turn it on and go, it seams i have to go thru a app which I can't download. Going to need a UPS return order,,,, very disappointing!!

First of all due quality of the kit as I mentioned earlier in email that cable is not fit properly in battery unit I'd like to mention about whole unit is not comfortable enough.

Backer Experience: Shipping Information and Communication Problems

I am a Kickstarter backer of the DNSYS project and unfortunately my experience with the company has been very disappointing.

During the Kickstarter campaign the project mentioned worldwide shipping, which was one of the reasons I decided to support it. However, after the campaign ended it turned out that shipping is not available to many countries, including Uzbekistan, Kazakhstan and Serbia. This information was not clearly communicated during the campaign.

Because of this limitation, I had to organize a complicated workaround myself.

Since PayPal does not work in my country and the company refused to issue an invoice through another payment system (for example Stripe), I had to find people who could pay for the order and receive the package in the United States.

I have been communicating with the Dnsys team about these issues since October 20, 2025.

After several months of discussions I finally solved the logistics myself:
• arranged a person in the United States to receive the package
• paid for the shipping
• confirmed all delivery details with the team

However, after asking the company to ship the device as soon as possible, communication suddenly stopped.

My emails were ignored for more than 7 days, even though I sent three separate messages asking for clarification.

Only after I posted a public comment on Kickstarter, the company finally replied.

The explanation I received was surprising: they said they had “just reviewed my order” and realized it was the Pro version, which requires additional production time.

This is difficult to understand, because:
• the order has been discussed with the team for several months
• the product version has been visible in the order details from the beginning

Because of these delays, the situation has become critical.

The person in the United States who agreed to receive the package for me is leaving the country on March 11, and he was supposed to bring the device to Uzbekistan.

Due to the slow responses, incorrect guidance and lack of attention to order details, I have already incurred additional expenses, and now there is a real risk that all the effort I made to organize delivery will be wasted.

For a company that received strong support from backers on Kickstarter, this level of communication, transparency and customer support is very disappointing.

At this point I hope the company will clarify how international backers are supposed to receive their orders and whether the shipping information presented during the campaign was fully accurate.

Update will follow if the company resolves the situation.

Still waiting for my missing battery packs but the Z1 is pretty good. Awkward to put on but with practice it will become easier. Knees definitely less strained. I will test on bigger inclines and update review.

The delivery was really fast. Nice Produkt an if i need help with the App i get it in 48 hours. So I am fine and happy. Go on with the Z1 hope it was fine too. Thank U nice shopping.

Auf Grund meiner Erkrankung hatte ich sehr spezielle Fragen an den Support.
Leider wurden meine Fragen nur oberflächlich beantwortet, der Inhalt animierte zu kaufen, die Geräte können das, was sie wollen.
Meine detaillierte Nachfrage wurde ignoriert und gar nicht beantwortet.
Selbst unter dem Account „ Dnsys Global“ bei Facebook wurde die Anfrage nicht freigegeben und auch nicht beantwortet.
Das ist keine Kundenfreundlichkeit!

I’ve had a couple of knee surgeries on my one knee. Combine that with being in my 50’s when I heard of Dnsys.ai I was very interested. Looked at all of the reviews etc, and with their Christmas special, I figured why not? I bought the Carbon X1 and the 1.2 horsepower assistance is certainly noticeable!! 👍🏼👍🏼 here

Ich bin mit dem DNSYS X1 sehr zufrieden. Support reagiert relativ schnell, manchmal muss man nachhaken.

Grundproblem:
Keine Adresse verfügbar
Garantie eher "good will" aber keine realen rechtlichen Ansprüche als Endverbraucher ohne Zwischenhändler in der EU.

The thing doesn't work. You people won't answer me. I feel robbed!

You are not accepting my return request within 7days of trying. Your product didn’t meet my expectations and it irritates me that your application doesn’t allow auto sign ins. Needing to sign in by typing my login and password is very inconvenient.

Too hard to put on and doesn’t fit . Do not buy this product unless you are thin .so heavy that it’s hard to put on without help

Can not get to operate the dnsysx1 battery is full charge, all lights come on ,put it on my self, turned
No results????. No phone to call support.

My phone is 734-476-1136 need help. I really do not
Want to return it...

I'm not an avid runner or hiker, but I used to do a little mountain climbing and I'm a big fan of science fiction and technology, so I bought the X1 out of curiosity. I was fully aware that the X1 isn't the kind of technology that promises to help me run the 100 meters in six seconds, but the power support I felt the first time I put it on and took off made me feel like I was living on the cutting edge of the 21st century. It's amazing. My jog to test the X1 was my first in a year, so it was a miserable one, but I'm still happy that I can enjoy running again. The weather has been bad lately, so I've been wearing the X1 to ride my stationary bike, but I'm looking forward to using it on a nice day off and going on a light hike. If I had to point out a few areas for improvement, I'd say the power assist is abrupt when switching modes; it would be better if the level of assistance could change more gradually. Also, since I think the efficiency of the assistance depends on how tightly the X1 is fastened to your waist, it would be good to provide users with recommendations on clothing to fully utilize the X1's functions. Another downside is that when I received the X1, the included battery was at 0% capacity, which is bad news as extremely low battery levels can have a negative impact on battery life.

Bonjour
Il serait bien de faire des tutoriels avec l'application et ses choix des différents modes applicables car j'ai couru en mode transparent et c'est après que j'ai vu les modes...Aussi quand vous faites un running, il faut savoir où, comment et si les entraînements sont enregistrés car je ne vois pas les km fait merci

As this technology is new to the users, it can be confusing at first. The customer support team quickly responded to my issue and pinpointed what I needed to do. Product really works well. Increased my walking distance and did so by decreasing the knee pain I usually feel..

WOW! I was a little skeptical, but they do work excellent! I will definitely purchase the knee braces when they are released. Thank you.

Es un buen producto.
Hecho en falta la comunicación con mi reloj inteligente Garmin, para poder acceder a él sin tener que estar mirando mi celular.
Sobre todo en actividades como la caza menor con perro.

terrible return policy