DocTap Opiniões 

1572
TrustScore: 4 em 5

4,0

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Classificada 5 em 5 estrelas

Visited Dr. Nitin Mehra today at the Clapham surgery. So pleased I did, he went above & beyond to help with my diagnosis. He listened intently to my concerns & dealt with everything profess... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Really impressed with Dr Lakshmi Kumar. She was thorough, listened carefully and ordered a full blood panel with clear explanations. She spotted things that needed follow up and gave me a clear action... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Shambolic. Booked an appointment weeks in advance to work around a busy diary. Got reminder confirmation email 08:30 day of appointment. Arrived to be told the doctor had cancelled all her appointm... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Saturday 3rd December 2022 Prompt and helpful telephone assistance Tested me in their own good sized consulting room, in a prestigious Central London Pharmacy Testing technician welcoming, defi... Ver mais

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Informações sobre a empresa

  1. Clínica de saúde

Escrito pela empresa

Same day private GP appointments from £29. DocTap have 11 London GP clinics, open 7 days. Prescriptions, diagnosis, blood tests & referrals. Book online now.


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,0

Todas as opiniões

(1572)

24 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

I tried to change our covid test…

I tried to change our covid test appointments and was unable to, so I contacted Doc Tap via email and received a reply from Jessica Cueto. I was so happy Ms. Cueto was able to change our appts and such a fast response. I was incredibly happy with the service, from booking online and the email experience... and I will recommend!

28 de fevereiro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent expérience

Excellent expérience. I was running a little bit late and when I got there they were all cleaned up and ready to close. But Tracy helped me out. Very professional and friendly!

27 de fevereiro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

COVID TEST - DEEPAK KATARIA

I have had a very good experience with DocTap, starting from my first query to setting up the appointment, sampling, results and Invoicing

I am also thankful to Ms. Jessica Cueto for her very efficient & prompt support to my request for an Invoice copy by email. This is highly appreciated

I again thank all at DocTap for their support

Thanks & Best Regards

Deepak Kataria

24 de fevereiro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Great Experience with DocTap Balham

I had such an easy time booking an RT-PCR test with DocTap for my husband and myself as a requirement for travel. Instructions were sent through email and were very clear. We arrived a few minutes before appointment time and were served immediately by the friendly healthcare professionals in full PPE. I also like the fact that it is an outdoor setting. We booked the same day PCR and expected the results to come much later in the night but they beat all expectations as the results were in our inbox before 7 pm. We were also updated every step of the way. Fantastic job! So happy we chose DocTap. Highly recommend!

21 de fevereiro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Such great service

Such great service. The young woman who dealt with me was amazing. So kind and considerate to me after a very stressful journey to London from Uckfield due to storm Eunice.
Such a shame the service is limited to London.

19 de fevereiro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Had a great experience

Had a great experience! Tracy was absolutely lovely, and let me stay and charge my phone for a while. Results were so fast!

19 de fevereiro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

We had a great experience at DocTap…

We had a great experience at DocTap London Bridge. Our family of 7 went for Covid tests to return to the US. We made an error with the booking and Tracy couldn’t have been more helpful, patient and pleasant sorting it out for us. She made a stressful situation very bearable. Her colleagues were delightful and very professional too. I would HIGHLY recommend DocTap for your healthcare needs

19 de fevereiro de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Staff didn't know what tonsils are

I went to get a pcr test. The staff stuck the swab down my throat and I vomited. I told him you're meant to brush it against the tonsils. He said "what are tonsils?".
Won't ever be using this company again

Doctap the swab isn't meant to go halfway down your neck...

17 de fevereiro de 2022
Opinião espontânea
logótipo da DocTap

Resposta da DocTap

Dear Rosh,

We are very sorry that you felt your experience with DocTap was less than satisfactory.

With your permission, someone from our team will be in touch with you shortly to obtain fuller information from you regarding your testing experience, as we take all testing concerns seriously.

Our HealthCare assistants are trained in performing Nasal and Oropharyngeal swabs. In Oropharyngeal swabs, the swab is directed toward the rear wall of the oropharynx and it is rotated a few times before removal. This can unfortunately cause a gag reflex in some patients.

We sincerely apologise if you felt that the swabbing technique was too invasive. To reduce discomfort, we encourage our HealthCare assistants to use tongue depressors and move at the pace the patient is comfortable with. We will be closely auditing all testing at the branch, and re-training the Healthcare assistant in question.

Again, we are very sorry for any inconvenience caused.

Kind regards,

The DocTap Team

Classificada 5 em 5 estrelas

Highly recommend!!

Extremely professional service- received my results after little over 12 hours, and was kept updated at every stage of the process. Would highly recommend and will 100% be using this service again

16 de fevereiro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

I had a COVID-19 PCR testing (results…

I had a COVID-19 PCR testing (results the next day) for a flight out of the UK done with Doctap. Booking an appointment with them was easy and payment process straightforward. When I showed up on time, there was a separate line to Doctap and John Bell own testing point, with former taking a notch longer, but I gave my sample on time (in the morning). After that I have been promptly informed via email about every update until I received my certificate the following night. Totally endorse.

16 de fevereiro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Quick response and very accommodating

DocTap responded quickly and very kindly allowed us to move an appointment due to a medical emergency even though we were out of the usual window. They moved it for us twice and had a lovely manner to deal with. Thank you!

15 de fevereiro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Exquisite service

We booked day-2 tests for a family get away in London. We had to postpone our trip twice and in the meantime UK Covid rules changed also twice. The whole process with DocTap (booking, rescheduling, cancelling) was easy, comfortable and fast. It is refreshing to receive such exquisite service. The support team was extremely swift and effective. Keep it up!

14 de fevereiro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Highly recommended

Booked easily at good price and perfect location. Better still, when we cancelled due to regulation changes they refunded our money at once and with no fuss. We'll be sure to use them again.

14 de fevereiro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Very good service and super fast

Very good service and super fast. The test location for the outward journey was easy to find, and the result cam through within half an hour. The Day 2 test was a self-test, with clear instructions and the result was almost instananeous (two minutes!)

13 de fevereiro de 2022
Opinião espontânea

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