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Welcome to DoDoWish! We are a creative studio dedicated to making every memory tangible. We specialize in transforming your favorite everyday photos into highly detailed, custom 3D Chibi figurines and personalized resin gifts. Our mission is simple: providing premium handcrafted quality without the premium price tag. We know how important your memories are, which is why we offer absolute transparency. Every DoDoWish customer receives a free 3D digital preview to approve before we ever start printing. Your satisfaction always leads the way. With our smart AI modeling technology, meticulous hand-refining by artists, and fast 7-day crafting, we ensure your personalized gift is perfect. Whether it is a wedding cake topper, a graduation keepsake, or a pet memorial, we craft your moments with love. Thank you for trusting DoDoWish with your precious memories. We would love to hear about your experience!
HongKong, Hong Kong
3,3
6 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 66% das suas opiniões negativas
Geralmente responde em 14 horas
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I wish I saw the reviews before ordering. I'm a woman of color and what I received was a Caucasian figurine of my dog and myself. For what is charged, they really should stand 100% behind their products. I went from a 20% refund to 25%. Reaching out to my credit card company to get my money back. This is junk and will be trashed. Disappointing for the amount of time I waited to receive this.
The shipping and customer service were great. My minis were not. They obviously don't know how to do people of color. My minis were white or weirdly pinkish colored. I do not like them at all
Resposta da Dodowish
We truly appreciate your kind words about our fast shipping and attentive customer service,and we’re deeply sorry that failed to meet your expectations.
Slight color deviation can occasionally occur with brown and dark skin tones during the 3D printing and hand-painting process, which is a known limitation of our craft. Our support team has already reached out to you proactively to work out a proper after-sales solution for this issue.
We’ve completed numerous bulk orders featuring characters of color before, so this inconsistent coloring is definitely not our standard output. Rest assured we will fully resolve this matter for you with a satisfactory remedy.
just received my order and I just wanted to say that the comments about you products do absoualte no justice. I got more than I expected and was very happy about it aswell as my dad who received it and was also very professionally done and will be leaving a good review on your website🙂
Resposta da Dodowish
Thank you so much for this lovely feedback! It makes us incredibly happy to hear both you and your dad love the custom figurine and that it exceeded all your expectations!!That mean the world to us🥰
This is the second time I ordered a figurine of my dog. The first was a gift, this one was for me. It came out perfect. The customer service is excellent. A little patience goes a long way.
Resposta da Dodowish
Thank you so much for this sweet review!We really appreciate your kind words about our customer service and your patience with the custom creation process. Hope we get to craft more lovely pieces for you in the future 🤩
The products do not look like the picture one uploads!!
My dog keyring arrived with a broken off leg. They refuse to refund me. I ordered two dog keyrings. Both look awful, apart from one being broken, wrong colour, blotchy eyes, wrong body proportions.
Their packaging is really good: The broken dog was wrapped in bubble wrap, a plastic box, and a strong cardboard box, and still arrived broken!
I am certain the second dog keyring will brake once used - probably immediately.
They didn't answer my first email. Only answered when they wanted a review. They offered a 10%, then a 15% refund. Ridiculous! For a broken item and one surely about to brake.
Reply to Dodowish's response:
In that email, they offered 30% refund for the keyring which arrived broken. Laughable!
However, PayPal contacted them on my behalf, and got them to refund both keyrings in full. Which is why I changed the title of my review.
Resposta da Dodowish
We are truly sorry to hear about your extremely disappointing experience with your order, and we sincerely apologize for all the frustration and inconvenience this has brought you.
We fully understand your dissatisfaction regarding the damaged piece and we take every one of your concerns very seriously. Even though we use multi-layer protective packaging including bubble wrap, plastic display boxes and sturdy outer cartons for all shipments, we regret that rough transit handling still caused breakage to your item.
Our customer service team has submitted the revised after-sales solution for your order after internal special approval, and a detailed email with the full offer has been sent to your inbox. Please kindly check your mailbox at your earliest convenience, and our support team will follow up promptly to resolve this matter properly for you.
It was everything I was hoping for. Quality and expectations were met! I would buy from them again any day!
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