The whole booking experience was straight forward thank you,my only concern was the website doesn’t appear to have a secure payment symbol such as https or a padlock.On making the payment my bank did... Ver mais
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Was bit worried abought booking my first holiday since wife died 12. Years ago Instructions exilent easy booked for one week me and Charlie to scatter wife’s ashes and see my freinds and tour F... Ver mais
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Be very careful when perusing this portal, for that is what this is. It is not a holiday company, but merely a portal for other holiday letting operators, some of which deserve a very low reputation.... Ver mais
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Website is good very easy to get through would have preferred to pay deposit not full amount but not a big issue.
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
At Dog Friendly Cottages, we've gathered over 35,000 professionally managed UK cottages that accept pets. Browse and book with ease, and save big on your next UK cottage break. Dog Friendly Cottages is part of the Snaptrip family which also includes Last Minute Cottages, Big Cottages and Snaptrip.
Informações de contacto
Office LG.03, Cargo Works,1-2 Hatfields, SE1 9PG, London, Reino Unido
- 0203 637 0812
- support@dogfriendlycottages.co.uk
- dogfriendlycottages.co.uk
4,6
Excelente
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Included what we asked for
10 de maio de 2026
Resposta da Dog Friendly Cottages
Hi J Cartledge,
Thank you for your lovely review! We’re really pleased to hear you were able to find exactly what you were looking for.
We hope you have a fantastic stay and look forward to helping you plan your next dog-friendly getaway!
Best wishes,
Rebecca
Resposta da Dog Friendly Cottages
Hi Dave,
Thank you so much for your lovely review! We’re really pleased to hear you found the website easy to use and the booking process simple and straightforward.
We hope you have a fantastic stay and look forward to helping you plan your next dog-friendly getaway!
Best wishes,
Rebecca
They found the perfect place.
They found the perfect place. I had looked at Sykes properties before but this one had not come up. Well done for finding it for us,
7 de maio de 2026
Resposta da Dog Friendly Cottages
Hi Alan,
Thank you so much for your wonderful review! We’re delighted to hear we were able to help you find the perfect place to stay.
It’s great to know the search was worthwhile, and we hope you have a fantastic stay. We look forward to helping you plan your next dog-friendly getaway!
Best wishes,
Rebecca
Very easy to book useing websight and…
Very easy to book useing websight and good range of places to stay
27 de abril de 2026
Resposta da Dog Friendly Cottages
Hi Bill,
Thank you so much for your lovely review! We’re really pleased to hear you found the website easy to use and that you were happy with the range of places to stay.
We hope you have a fantastic trip and look forward to helping you plan your next dog-friendly getaway!
Best wishes,
Rebecca
Resposta da Dog Friendly Cottages
Hi there,
Thank you so much for your lovely review! We’re really pleased to hear you found the booking process quick and smooth.
We hope you have a fantastic stay and look forward to helping you plan your next dog-friendly getaway!
Best wishes,
Rebecca
Easy to use website and reasonably…
Easy to use website and reasonably priced cottages. Thank you.
3 de maio de 2026
Resposta da Dog Friendly Cottages
Hi Julie,
Thank you so much for your lovely review! We’re really pleased to hear you found the website easy to use and the cottages reasonably priced.
We hope you have a fantastic stay and look forward to helping you plan your next dog-friendly getaway!
Best wishes,
Rebecca
Easy to choose and book a weekend break
It was nice and simple I chose a weekend break for 2 + 1 dog 2.5 hours from home exactly what we wanted
2 de maio de 2026
Resposta da Dog Friendly Cottages
Hi Jane,
Thank you so much for your lovely review! We’re really pleased to hear you found the process nice and simple and were able to find the perfect weekend break for you both and your dog.
We hope you have a fantastic trip and look forward to helping you plan your next dog-friendly getaway!
Best wishes,
Rebecca
Elinor the customer support lady was superbly helpful …
Elinor the customer support lady was superb. Professional, supportive and skilled at finding us the perfect getaway. We would not have booked without her. I highly recommend this web site.
30 de abril de 2026
Resposta da Dog Friendly Cottages
Hi Gillian,
Thank you so much for your wonderful review! We’re absolutely delighted to hear that Elinor provided such superb support and helped you find the perfect getaway.
We’ll be sure to pass on your lovely comments to her. We're sure she’ll be thrilled to know she made such a difference to your booking experience.
Thank you for your recommendation, and we look forward to helping you plan your next dog-friendly getaway!
Best wishes,
Rebecca
Easy booking online
29 de abril de 2026
Resposta da Dog Friendly Cottages
Hi Anne,
Thank you so much for your lovely review! We’re really pleased to hear you found the online booking process easy.
We hope you have a fantastic stay and look forward to helping you plan your next dog-friendly getaway!
Best wishes,
Rebecca
Exceptionally clean,a lovely flat very…
Exceptionally clean,a lovely flat very helpful owner 😀
1 de janeiro de 2026
Resposta da Dog Friendly Cottages
Hi Rosemary,
Thank you so much for your lovely review! We’re really pleased to hear you found the property exceptionally clean and enjoyed your stay, and it’s great to know the property owner was so helpful.
We hope you had a fantastic time and look forward to helping you book your next dog-friendly getaway!
Best wishes,
Rebecca
Well wow what can I say that hasn't…
Well wow what can I say that hasn't already been said spotless comfortable beautiful everything thought of decor amazing views property amazing everything that you need and works kitchen well equipped furniture inside and out all so much thought gone into it. The grounds a joy to be in I felt like the world had stopped. Eleanor owner just makes you feel you belong there(I wished I did)it's been a very long time since I felt so at home and comfortable away from home I did not want to leave it, in fact I walked into the cottage and left it once in 4 days we will absolutely be returning thank you Eleanor and Verity for your hospitality and sharing your beautiful property with us lee&jo
24 de abril de 2026
Opinião espontânea
Resposta da Dog Friendly Cottages
Hi Jo,
Thank you so much for your incredible review! We’re absolutely delighted to hear how much you enjoyed your stay and that the property and surroundings, along with the attention to detail throughout, made you feel so at home and relaxed. It sounds like a truly special break!
We really appreciate you taking the time to share such thoughtful feedback, and we look forward to helping you book your next dog-friendly getaway!
Best wishes,
Rebecca
Good price and easy to book.
27 de abril de 2026
Resposta da Dog Friendly Cottages
Hi Mike,
Thank you so much for your lovely review! We’re really pleased to hear you found a good price and that the booking process was easy.
We hope you have a fantastic stay and look forward to helping you plan your next dog-friendly getaway!
Best wishes,
Rebecca
Resposta da Dog Friendly Cottages
Hi Gary,
Thank you so much for your lovely review! We’re really pleased to hear you found the booking process simple and straightforward.
We hope you have a fantastic stay and look forward to helping you plan your next dog-friendly getaway!
Best wishes,
Rebecca
Easy to navigate and book
25 de abril de 2026
Resposta da Dog Friendly Cottages
Hi there,
Thank you so much for leaving us such great feedback from your recent visit to our website.
It is wonderful to hear you found it easy to use and book your holiday. We hope you have a fantastic trip away and we look forward to helping you book your next getaway!
Best wishes,
Chelsea
We stayed at Otters Cove over the…
We stayed at Otters Cove over the Easter weekend, and while the location and the lodge setting itself were absolutely spectacular, the experience was unfortunately let down by several issues.
On arrival, we were disappointed with the cleanliness of the interior, as well as the general standard of the furnishings and facilities, which felt quite subpar. We attempted to raise this immediately via email, but received no response. Calling the contact number wasn’t any more successful, as it repeatedly went to voicemail.
We also experienced problems with the TV, which was very outdated and not functioning properly. Although this was eventually addressed, it took around 24 hours to resolve, which was frustrating during a short stay.
Things worsened following Storm David, when we were left without hot water and heating for the remainder of our stay. Again, we tried contacting the team, but the phone line continued to go to voicemail, leaving us without support during a fairly uncomfortable situation.
Since returning home, I’ve made several attempts to follow up via email, simply hoping for a response or even an acknowledgment of the issues we encountered, but have received nothing.
It’s such a shame, as this place really could be spectacular with just a few improvements. A thorough deep clean throughout would make a huge difference, along with replacing the tired and heavily worn cooking trays and utensils, as well as the cheap cutlery and glasses. Small additions like a mirror in the master bedroom would also be helpful, and some proper outdoor furniture would allow guests to fully enjoy the incredible views.
At a price point of over £400 per night for a two-bedroom accommodation, we expected a much higher standard across the board. As it stands, the property felt sparse and somewhat unloved, which is disappointing given its potential.
Given the lack of response both during and after our stay, I feel it’s only fair to share this experience to make others aware.
3 de abril de 2026
Opinião espontânea
Resposta da Dog Friendly Cottages
Hi Karen,
Thank you for getting in touch regarding your recent experience at Otters Cove.
We have had a look into this and cannot find a booking for this property through ourselves under your name. We also have been unable to locate any missed calls or emails from yourself to our customer support team.
As a third-party booking platform, we don’t manage the property directly. However, the quality of the accommodation we feature is very important to us, and we’re happy to guide you on how to submit a formal complaint to the hotel via their managing agent so they can address your concerns and improve their service if the property booking was made through us here at Dog Friendly Cottages.
You can contact us anytime at support@dogfriendlycottages.co.uk, and we’ll be glad to assist in passing your feedback on.
We truly appreciate you taking the time to share your experience and hope your next booking with us is much smoother and more enjoyable.
Best wishes,
Chelsea
Fast and simple booking process
Fast and simple booking process, and a good choice of properties.
24 de abril de 2026
Resposta da Dog Friendly Cottages
Hi Colin,
Thank you for your lovely review! We’re really pleased to hear you found the booking process fast and simple, and that you were happy with the range of properties available.
We hope you have a fantastic stay and look forward to helping you find your next dog-friendly getaway!
Best wishes,
Rebecca
You called me back to confirm if I…
You called me back to confirm if I wanted this. Nobody else does this! Great service!
22 de abril de 2026
Resposta da Dog Friendly Cottages
Hi Bernol,
Thank you so much for your fantastic review! We’re really pleased to hear you appreciated the follow-up call, and it’s great to know it made a difference to your experience.
We really value your feedback and look forward to helping you book your next dog-friendly getaway!
Best wishes,
Rebecca
Booking was an easy process
Booking was an easy process . Good availability of properties . Wish I had booked a few months ago as prices were a lot cheaper .
22 de abril de 2026
Resposta da Dog Friendly Cottages
Hi Liza,
Thank you for your lovely review! We’re really pleased to hear you found the booking process easy and that there was a good selection of properties available.
Prices can vary depending on demand and availability, so booking earlier can sometimes help secure the best rates – but we’re glad you found something that worked for you.
We hope you and your four-legged companion have a fantastic stay, and we look forward to helping you plan your next dog-friendly getaway!
Best wishes,
Rebecca
Resposta da Dog Friendly Cottages
Hi John,
Thank you so much for your great review! We’re really pleased to hear you found the process quick and easy, and that the website was simple to use.
We hope you have a fantastic stay with your four-legged companion, and we look forward to helping you book your next dog-friendly getaway!
Best wishes,
Rebecca
Filed 3 times to take booking.
You failed to take the booking on the first attempt. You then failed to take the payment on the second. You passed the details of the booking over to cottages.com with the wrong information. You failed to supply the payment information. So my booking has now been cancelled. I will try again.
18 de abril de 2026
Resposta da Dog Friendly Cottages
Hi Tony,
We’re really sorry to hear about the frustration you experienced with your booking and completely understand how disappointing this must have been.
As a booking platform, reservations and payments are processed through our partner systems, and on rare occasions technical issues can occur between systems. That said, we absolutely appreciate how frustrating this experience has been for you.
Please contact us at support@dogfriendlycottages.co.uk with your booking details so we can look into exactly what happened and help ensure this is resolved for you. We’d also be very happy to assist if you’d like help rebooking your stay.
Best wishes,
Rebecca
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