Domar Solutions Opiniões 

596
TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

We ordered our CCTV set camera from Domar Solution. The customer and technical support is great. I don’t know much about cameras and installation etc., so the guys were very patient and replying to my... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Excellent product and price, we needed a good low cost CCTV system to monitor a private carpark. System arrived next day and everything worked first time, instructions were good and easy to follow.

A empresa respondeu

Classificada 5 em 5 estrelas

This is an upgrade from my analogue system, had a minor issue setting up but soon solved by the support team, no having to wait for e.mails, real people to sort things ,yet again fantastic system x x

A empresa respondeu

Classificada 5 em 5 estrelas

Had an issue with my cameras not being seen by the CCTV recorder, spoke with a sales guy, who recommended a replacement power supply before embarking on a new CCTV box. Had the unit delivered the next... Ver mais

Informações sobre a empresa

  1. Loja de equipamento de segurança

Informação fornecida por diversas fontes externas

Domar Solutions is a specialised online CCTV Camera and Security retailer offers wide range of CCTV Kits, IP Cameras, DVRs, Wireless Cameras and Wired Cameras.


Informações de contacto

  • Lawrence Road, TW4 6DR, Hounslow, Reino Unido

  • domar.com

4,7

Excelente

TrustScore: 4.5 em 5

596 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

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4,7

Todas as opiniões

(596)

48 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great quality simple wireless WiFi cctv cameras

They are a proper cctv company that know there products they sell, they are very helpful on there after care on anything you have trouble with and will guide you on anything technical you may come stuck on setting up etc, very pleasant and polite. Very happy with my purchase and care i have received would definitely recommend thankyou.

8 de outubro de 2024
Classificada 5 em 5 estrelas

The Customer Service from Domar…

The Customer Service from Domar Solutions is excellent. Malcom has been very supportive and gone the extra mile to resolve any queries I have straight away. I would highly recommend the Company.

6 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

I would like to take this opportunity…

I would like to take this opportunity to apologise. It was not the fault of Domar Solutions that the parcel didn’t arrive as intended.
It was definitely the Post Office, that was at fault. Delivered to the wrong address.

2 de novembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Very poor customer service

Spent over £1000 with company on a CCTV kit. They supplied network cables that are not suited to external cameras. Tried 3 times to resolve including pictures. They've stopped communicating with me even though I've been very courteous throughout. I wouldn't use them again.

19 de setembro de 2024
Opinião espontânea
logótipo da Domar Solutions

Resposta da Domar Solutions

Hi Danny, it was great speaking with you on the phone! Since we confirmed that you didn’t purchase the item from us at domar.com, I hope my assistance was still helpful and provided some useful direction to resolve your CCTV issue.

Classificada 5 em 5 estrelas

Domar CCTV Systems

The Domar website is clear and easy to find the correct items for my requirements, delivery was next day. The setup of camera and recorder was quick and straight forward. The customer service was faultless, I managed to delete recorder settings and called Domar cusr service and received a call back within minutes and was up and running again in no time.

25 de setembro de 2024
Classificada 5 em 5 estrelas

really good quality cameras

really good quality cameras, I had a problem getting the recorder on to my network,
Not a problem, a couple of helpful emails and then Dormar loged on and sorted the problem for me.
I will be buying from them again.

30 de setembro de 2024
Classificada 2 em 5 estrelas

Not the level of customer support needed or expected.

Having researched cctv systems I picked Domar, as we needed grey cameras. I had a question about the system and received a quick and clear response via online chat.
Having purchased and installed the system the cameras (POE) did not connect automatically. Messages to Domar technical support remain unanswered some 10 days after sending the request.
Their automated response says they usually respond within 48 hours, up to 4 days if busy.
After a lot of online searching and a great deal of trial and error I eventually got the system working myself.
The instruction manual does not represent the equipment supplied. Online support videos also do not represent my system.
Now working the cctv clips are clear, but the lack of technical support is the reason for the 2 stars. Others have lost adversely commented on the lack of response.
I note a very quick response to this review asking for my original email to be resent as it might not have reached their inbox. It was received as that prompted the auto response containing expected reply times. Also, the request for support was through your website, so I don’t have an email to resend.

23 de setembro de 2024
logótipo da Domar Solutions

Resposta da Domar Solutions

Hi Steve I have looked up the order info. I will definitely give you a call Monday to follow up with any outstanding issues. I will check with our support team as well to make sure we haven’t missed anything.

Have a good weekend.

Hi there, we are extremely sorry for the negative experience you had. Occasionally, some emails just don’t land in our inbox, and we take this very seriously. We are committed to respond to absolute every single enquiry. Could you kindly forward the original email again to admin@domar.com ? I will review it.

Reeves

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