Domar Solutions Opiniões 

596
TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

We ordered our CCTV set camera from Domar Solution. The customer and technical support is great. I don’t know much about cameras and installation etc., so the guys were very patient and replying to my... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Excellent product and price, we needed a good low cost CCTV system to monitor a private carpark. System arrived next day and everything worked first time, instructions were good and easy to follow.

A empresa respondeu

Classificada 5 em 5 estrelas

This is an upgrade from my analogue system, had a minor issue setting up but soon solved by the support team, no having to wait for e.mails, real people to sort things ,yet again fantastic system x x

A empresa respondeu

Classificada 5 em 5 estrelas

Had an issue with my cameras not being seen by the CCTV recorder, spoke with a sales guy, who recommended a replacement power supply before embarking on a new CCTV box. Had the unit delivered the next... Ver mais

Informações sobre a empresa

  1. Loja de equipamento de segurança

Informação fornecida por diversas fontes externas

Domar Solutions is a specialised online CCTV Camera and Security retailer offers wide range of CCTV Kits, IP Cameras, DVRs, Wireless Cameras and Wired Cameras.


Informações de contacto

  • Lawrence Road, TW4 6DR, Hounslow, Reino Unido

  • domar.com

4,7

Excelente

TrustScore: 4.5 em 5

596 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

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4,7

Todas as opiniões

(596)

48 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Building a Home CCTV System with NVR

Have built up a bespoke cctv system with NVR over a period of time. Items that have been purchased have been of good quality and price. Have had to use the online support several times and found them very efficient in knowledge and in speed of response.

10 de março de 2025
Classificada 5 em 5 estrelas

Great system and service

The NVR and camera kit was delivered very promptly. The 5Mp cameras are amazing day or night. The requests for support were answered extremely promptly. The instruction book is adequate for someone with reasonable IT experience but would benefit from being more explicit, it makes assumptions about the users understanding. Once set up the system and BitVision app is very impressive. I plan to buy a second system.

2 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Soundbar brackets

Goodmans sound bar brackets. Order as advertised and good quality. Arrived on time. Had trouble finding this item elsewhere. Good price.

25 de fevereiro de 2025
Classificada 5 em 5 estrelas

Chris was absolutey fantastic he has…

Chris was absolutey fantastic he has the patience of job at our age its hard for us but he got our cameras up and running and got them on our phones thaks for everything .. and the cameras are A1. I WOULD RECOMEND THEM TO ANYONE. THANKS FOR EVERYTHING best rgds john noone

7 de março de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

Excellent customer communication

I purchased a 4 camera system at the best price I could find on the market nearly 2 years ago, unfortunately 2 of the cameras recently developed issues with the night light which makes the cameras useless for night use.
I was able to communicate easily with Chris from Domar via the online facility, his replies were instant to the point I had to ask if I was talking with an AI.
After a little toing and froing and after inspecting one of the cameras I sent back I was supplied with 2 new cameras as a courtesy as the cameras had exceeded their 1 year warranty. They also provided a new power cable.
The only reason I didn't give a 5 star rating is because these cameras should last 10+ years, my old system was 15 years old and I only changed for HD resolution.

10 de fevereiro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Quería agradecer la NULA atención del…

Quería agradecer la NULA atención del servicio técnico que desde hace más de un mes estamos esperado para sus cámaras. Queríamos en nuestra empresa ampliar las cámaras y el sistema de grabación pero contaremos con otra marca que se moleste. Dime de que presumes y te diré de que careces. ( Contestanos a todos los mensajes " Domar").

13 de dezembro de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

4K Beast CCTV Camera

4K - Beast PTZ cctv camera - Hi I installed the camera and thought the quality was good in terms of the lens , PTZ and presets. The online control software is comprehensive but clunky in terms of connectivity. After a couple of weeks the camera started to have problems regards the IR filter locking on or off using auto setting. Even in day / night mode this happened. I would have to move the tilt to unlock the filter. Occasionally the camera would lose position and then all the presets were gone. One other noticeable issue was a loud ratcheting sound when the autofocus was operating which ruined some of the audio recording. In terms of recording motion detection and alarm it was very good and the IR lighting was good on auto - no overexposure or underexposing of the subject. Due to the glitches I have returned the camera and Domar have now resolved the situation, with an alternative camera and a refund - so I’m happy with that service. The tech support is very good however the email correspondence system occasionally misses replies so I have repeated a few emails to ensure they arrive. Four stars due to the timescale but still a good company in my experience.

7 de novembro de 2024
Classificada 5 em 5 estrelas

Top class supplier, great support, great equipment

First, I am a returning customer to Domar; that should be a recommendation enough! I have recently extended my CCTV system. The first elements have performed very well since day one, and I had been very pleased with the level and quality of technical support. I had no hesitation asking for Domar's assistance to upgrade. The sales advice was helpful, costs reasonable, delivery prompt and when there was a small problem with one of the components (stuff happens, I wasn't upset) a replacement was arranged there and then. Installation support was once again faultless, friendly and prompt. Excellent all round.

20 de dezembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

New NVR

Installed a Domar system 5 years ago, recently upgraded the NVR. Delivered to my home within 24 hours, installed and operational within 1 hour. Excellent customer service and delivery - highly recommended.

3 de dezembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Very quick email response from…

Very quick email response from Christopher at Domar. He checked a few details with me, prepared me for a meeting, then booked a convenient appointment. Christopher phoned at the agreed time, and quickly took control of my laptop. Within seconds, he had identified the issue, which he set about resolving- CCTV was now re-instated on my TV. In addition, he took the time to bookmark Herospeed on my laptop, so I could view on my computer. It’s some time since I bought the system from Domar, so if you value ongoing service, I can highly recommend Christopher, and Domar. Thank you for such efficient service.

29 de novembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas
logótipo da Domar Solutions

Resposta da Domar Solutions

Dear Glyn Jones,

Thank you for bringing this to our attention. We sincerely apologise for the inconvenience caused.

We have checked the tracking details for your order (tracking number: 4E0298373000043AB5D7F via Royal Mail), and it appears there is an issue, potentially indicating the parcel may have been lost in transit.

To resolve this promptly, we will send a replacement using the TRACKED 24 service tomorrow to ensure you receive your remote control as quickly as possible.

Thank you for your patience and understanding, and please don’t hesitate to reach out if you have any further concerns.

Best regards,

Classificada 1 em 5 estrelas

Customer support terrible

Customer support terrible, had cameras leak within 1 year of being fitted constant false alerts. Contact customer service or there technical. They just tell you to send them software version info and once you do that they never reply. No good will for faulty units failed due to manufacturing defects, no support product software seems poor. look the part but not very functional and don't last. Don't be fooled by the marketing BS. Replied to this review trying to look professional. But still have not replied to my emails relating to the faulty cameras.

31 de janeiro de 2024
Opinião espontânea
logótipo da Domar Solutions

Resposta da Domar Solutions

Dear Joseph Walpole,

Thank you for your feedback. After thoroughly reviewing your order and support history, we can confirm that we have consistently taken prompt action to assist you, including immediately replacing any faulty items:
• In December 2022, despite the Christmas holiday closure, we quickly replaced your unit as soon as we returned.
• In May 2023, we provided guidance on your NVR settings and followed up, but did not receive a response to continue the conversation.
• In August 2023, we addressed another query about the cameras and exchanged emails, but there was no follow-up after our last email in September.

Regarding our request for the firmware version, this information is crucial to ensure you receive the most up-to-date and compatible software for optimal performance.

Please rest assured that we are always here to help. If you need further assistance, don’t hesitate to reach out—we are committed to finding the best solution for you.

Best regards,
The Domar Team

Classificada 5 em 5 estrelas

Home CCTV - my choice

Informative web page, very easy to select correct option, simple payment and plenty of positive reviews.
Items arrived well packaged and very timely. Yet to set up but reviews indicate a very good after sales customer service if there are any issues

11 de novembro de 2024
Classificada 5 em 5 estrelas

Thank you for your support

Sorry it was my fault I put wrong post code

Domar Solution have done everything to make sure that I got my delivery on time by calling me and sending emails which I really appreciated thank you for your support too

11 de novembro de 2024
logótipo da Domar Solutions

Resposta da Domar Solutions

Dear Binta,

Thank you for reaching out, and I’m truly sorry to hear about the inconvenience with your delivery. I have checked the DPD website for you and can see that yesterday, the status was updated to: “We missed you.”

Your driver, Nabeel, unfortunately, won’t be able to redeliver until today, Wednesday, 13 November. According to DPD, your parcel is scheduled for delivery between 11:09 and 12:09 today, and the one-hour timeslot is fixed.

We understand how important it is for you to receive your order promptly, and we’ll do our best to provide updates as we receive them. Please let us know if there’s anything more we can assist with, and thank you for your patience.

Best regards,
Domar Solutions Ltd.

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