Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Zeer irritant. Enkele weken geleden werd ik door hun gebeld. Heb het even aangehoord, maar was niet geïnteresseerd. Hij blééf maar aandringen. Vroeg of hij info op de mail mocht zetten. Heb ik toegest... Ver mais

Classificada 5 em 5 estrelas

Llevamos años trabajando con ellos, codo a codo, siempre dispuestos a buscar soluciones para nuestro negocio. Siempre están ahí para todo, el equipo de customer success es una pasada, siempre con... Ver mais

Classificada 5 em 5 estrelas

Con Doofinder abbiamo semplificato e reso più fluida l'esperienza d'acquisto. La ricerca è rapida, precisa e guida il cliente verso il prodotto giusto, generando un impatto diretto e misurabile sulla... Ver mais

Classificada 5 em 5 estrelas

Doofinder es una solución que enriquece la experiencia con PrestaShop al 100% tanto para el desarrollador como para el Ecommerce Manager. Es una de las herramientas más solventes, la integración co... Ver mais

Informações sobre a empresa

  1. Fornecedor de soluções de e-Commerce
  2. Empresa de motores de busca
  3. Empresa de software

Escrito pela empresa

Doofinder is the AI-powered Search & Discovery platform built for eCommerce. We help online shoppers find what they want, discover what they didn't know they wanted, and get from the first click to checkout with less friction. For the business, that translates into more sales, more data, better conversion. Over 10,000 stores use Doofinder today, including SMEG, HP, Crocs, Blue Banana and Freshly Cosmetics. The platform brings together five pieces that work off the same data: AI Search that understands intent rather than just matching keywords, across text, voice, image and natural language. An AI Assistant that lets shoppers have an actual conversation with the store, ask questions like "what do I need for my first yoga class at home", and buy without ever leaving the chat. Product recommendations that adapt across the home page, product pages, categories and cart. Category Merchandising that reorders your collection pages automatically based on your own rules (stock, margin, brand priority, behaviour). Advanced insights and analytics that tell you what people searched for, what they didn't find, and where you're losing sales. Conversational commerce is where most of our clients see the biggest shift. Questions that used to end in zero results or sit unanswered in a support inbox at 11pm now close sales. You get insights you weren't collecting before: the exact words customers use, the objections they raise, the gaps in your catalogue. Setup is where we differ from the enterprise side of the category. Doofinder installs on Shopify, Magento, WooCommerce, PrestaShop and 30+ other platforms without a dev project behind it. Most clients are up and running in hours, not weeks. We've been specialised in eCommerce search for more than a decade, we're a G2 Leader in the category, and our clients report an average 20% lift in sales. We read every review on this profile. If something hasn't gone well, send us a message and we'll try to sort it out.


Informações de contacto

3,8

Bom

TrustScore: 4 em 5

527 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 57% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Zeer irritant

Zeer irritant. Enkele weken geleden werd ik door hun gebeld. Heb het even aangehoord, maar was niet geïnteresseerd. Hij blééf maar aandringen. Vroeg of hij info op de mail mocht zetten. Heb ik toegestaan, maar met zeer uitdrukkelijke opmerking van mij dat ik pertinent niet nagebeld wilde worden en dat initiatief bij mij zou liggen, mocht ik er alsnog iets in zien. Vandaag ben ik tóch nagebeld, heb direct aangegeven dat ik niet nagebeld wilde worden. En daar kwam weer de opdringerige benadering. Heb de verbinding direct verbroken en heb hem geblokkeerd.

12 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

A Game-Changer for oonique’s Customer Journey!

We have been using Doofinder for oonique, and the results have been nothing short of impressive. As a brand that values a seamless shopping experience, we needed a search tool that was fast, intuitive, and highly relevant. What truly stands out for us is the lightning-fast autocomplete and the ability to handle complex search queries with ease. Since implementation, we’ve seen a noticeable uplift in our conversion rates because customers find exactly what they are looking for in seconds.

11 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Buscador 100% recomendable

Llevamos años trabajando con ellos, codo a codo, siempre dispuestos a buscar soluciones para nuestro negocio. Siempre están ahí para todo, el equipo de customer success es una pasada, siempre con soluciones rápidas y eficaces.

El equipo de marketing también es una pasada, ya que nos pide opinión sobre próximos retos y soluciones. Es decir, escuchan al cliente para seguir mejorando en lo que se va proponiendo.

No podríamos vivir sin DOOFINDER. Gracias equipazo!!!

8 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Doofinder as partner

I'm a consultant for an e-commerce agency in Northern Germany and also am involved with our partner program. I met the Doofinder team about two years ago at an event and since that day I have had a great time working with them. Very friendly and helpful at every event, always there for me when I have any issues, offer numerous webinars when show casing new features or succesful case studies. What a great partner, I can recommend them 100%.

7 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Doofinder en PrestaShop, el combo TOP

Doofinder es una solución que enriquece la experiencia con PrestaShop al 100% tanto para el desarrollador como para el Ecommerce Manager. Es una de las herramientas más solventes, la integración con el CMS es limpia, el módulo está optimizado.
Lo que más valoran los merchants es la mejora inmediata en la búsqueda: anula los zero-results, lo que lleva a aumentar la conversión.
El soporte desde el equipo de Doofinder es ágil e inmediato, responden muy bien ante dudas técnicas y en proyectos complejos.
Sin duda una apuesta segura para cualquier ecommerce con un catálogo amplio en Presta.

15 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Mejorando la experiencia de compra

He tenido muy buena experiencia usando Dofinder en la web de Nutritienda. Marca la diferencia a la hora de encontrar productos, sobre todo cuando buscas algo concreto dentro de un catálogo tan grande y diferente como el nuestro ya que mejora bastante la navegación y ahorra tiempo, que al final es clave cuando compras online. En un ecommerce como Nutritienda, con tantas categorías (nutrición deportiva, herbolario, parafarmacia…), tener un buscador así aporta mucho valor a la experiencia de compra. Sin duda, ha sido todo un acierto integrarlo en nuestra web.

23 de abril de 2026
Opinião espontânea
logótipo da Doofinder

Resposta da Doofinder

Gracias, Noelia. Cuando un catálogo crece en categorías muy distintas, la búsqueda nativa se queda corta rápido. Nos alegra que esté funcionando bien :D

— Customer Experience Lead, Doofinder.

Classificada 5 em 5 estrelas

Very positive experience from the very…

Very positive experience from the very first interview stage. Patricio Gutierrez Bilbao was professional, friendly, and highly engaging throughout the conversation, creating a comfortable and motivating atmosphere. He represented Doofinder in an excellent way, sharing clear insights about the company, the role, and the culture. A great first impression overall.

24 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Powerful Search and an Even Better Team Behind ItWe’ve had a great experience using…

We’ve had a great experience using Doofinder for Spouse-ly’s search functionality. As a multi-vendor marketplace, search is a critical part of helping customers quickly discover products across many different shops, and Doofinder has made that process seamless and intuitive.

The platform itself is powerful and easy to work with. It delivers fast, accurate results and has features that allow us to better surface vendor products, improve product discovery, and create a smoother overall shopping experience for our community. It’s been a strong addition to our tech stack as we continue to grow.

What truly stands out, though, is the team behind Doofinder. They’ve consistently been responsive, supportive, and genuinely invested in helping us succeed. Whether we’ve had questions, needed troubleshooting, or wanted to optimize performance, their team has been there every step of the way.

Overall, Doofinder has been a valuable partner for Spouse-ly, and we would absolutely recommend it to any growing marketplace or e-commerce brand looking to enhance their search experience.

23 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Perfekt für Shopware-Nutzer und Agenturen

Doofinder ist für uns als Shopware Agentur eine perfekte Lösung.
Wir können alle Einstellungen selbständig setzen und für unsere Kunden die Suche und die Anzeige der Suche ohne Eingreifen des Supports individuell anpassen. Wir sind daher begeistert und können unseren Kunden die Nutzung von Doofinder sehr empfehlen.

23 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Innovatief programma en ik ontvang…

Innovatief programma en ik ontvang altijd snelle en duidelijke support van Jort, zowel bij de implementatie als vervolgvragen

3 de abril de 2026
Opinião espontânea
logótipo da Doofinder

Resposta da Doofinder

Dank, Renzo. Eerlijk: dit soort berichten doen gewoon goed. Zo willen we werken, en ik zorg dat Jort het hoort. Mocht er onderweg iets opkomen, u weet ons te vinden. Veel succes met het programma.

— Customer Experience Lead, Doofinder.

Classificada 1 em 5 estrelas

Tuig blijft bellen

Blijven bellen, om gek van te worden.

Heb in Januari al aangegeven geen interesse te hebben maar blijkbaar kan ik niet uit hun systeem

20 de abril de 2026
Opinião espontânea
logótipo da Doofinder

Resposta da Doofinder

Als u in januari heeft aangegeven geen interesse te hebben, dan had uw gegevens op dat moment uit onze belcampagnes moeten verdwijnen — dat is er duidelijk niet gebeurd, en er is dus iets misgegaan aan onze kant. We vragen deze week uw contactgegevens op via Trustpilot, zodat we u kunnen verwijderen en intern kunnen nakijken waar dit is misgelopen. Mijn excuses voor de ervaring die u heeft gehad.

— Customer Experience Lead, Doofinder

Classificada 5 em 5 estrelas

Je travaille dans le secteur du eCommerce (Jouet)

Je travaille dans le secteur du eCommerce depuis plus de 10 ans et je pense que Doofinder est l’un de ces SaaS que je considère indispensables pour pouvoir mesurer, obtenir des insights clients et surtout connaître le retour qu’il génère à un coût raisonnable. Et surtout, il apporte de la valeur au business.

L’onboarding est simple, avec un accompagnement de Customer Success de grande qualité, qui vous aide à tirer le meilleur parti du moteur de recherche.
Aujourd’hui, avec l’amélioration et l’intégration de l’assistant d’IA dans la recherche, cela apporte une connaissance du client vraiment impressionnante.

15 de abril de 2026
Opinião espontânea
logótipo da Doofinder

Resposta da Doofinder

Merci, Pau. Venant de quelqu'un qui connaît le secteur depuis dix ans, ça a du poids. Bonne continuation avec la boutique.
— Customer Experience Lead, Doofinder

Classificada 1 em 5 estrelas

Zeer opdringerig!

Zeer opdringerig!
Deze gasten blijven lastig vallen en zijn zeer opdringerig. Ze nemen geen genoegen met nee als antwoord. Als je een product op deze vervelende manier aan de man wilt brengen kun je vraagtekens plaatsen bij de service en kwaliteit van hun product.

20 de abril de 2026
Opinião espontânea
logótipo da Doofinder

Resposta da Doofinder

Pushing past a no isn't how we operate, and the pattern behind reviews like yours is something we've already flagged internally. What follows from that is on us, and it'll be proportional to what's been happening ,not a line in a reply here. Sorry for the experience you've had with us.

— Customer Experience Lead, Doofinder

Classificada 1 em 5 estrelas

Spammy, Scam Calls

Just called us up. Told my colleague they were Woocommerce. My colleague checked with me, I said confirm that they are actually Woocommerce as we get a lot of spam calls. They confirmed that they were Woocommerce. They said yes.

They were transferred to me, I asked if they were actually Woocommerce. They said yes. They did this song and dance about search bars and when it came down to it, they said sign up at Doofinder. I went to their site and then said, this is not a Woocommerce site.

Suddenly they were a "partner" of Woocommerce and not woocommerce.

Wouldn't trust these people as far as I can throw them.

17 de abril de 2026
Opinião espontânea
logótipo da Doofinder

Resposta da Doofinder

Doofinder is an independent product, not WooCommerce and not owned by WooCommerce . We have an official module available for WooCommerce stores, and that's the extent of the relationship. Introducing a call any other way isn't something we're okay with, and it's not how our sales team should operate.

We'll review this internally, and thank you for calling it out.

— Customer Experience Lead, Doofinder

Classificada 1 em 5 estrelas

Zeer opdringerige en onvriendelijke…

Zeer opdringerige en onvriendelijke verkoopmedewerker die geen nee accepteert. Meermaals aangegeven geen interesse te hebben, maar hij/zij blijft bellen.

15 de abril de 2026
Opinião espontânea
logótipo da Doofinder

Resposta da Doofinder

Blijven bellen nadat iemand meerdere keren duidelijk nee heeft gezegd, dat is geen manier waarop wij willen dat ons commerciële team werkt. We kijken hier intern naar, en bedankt dat u het heeft gemeld.

— Customer Experience Lead, Doofinder

Classificada 2 em 5 estrelas

Zeer opdringerig

Zeer opdringerig! Dan moet u nu even gelijk op onze website kijken en kunt u het daarna heel makkelijk op uw eigen website implementeren. Als je vraagt waar ze voor staan, dan wordt een riedeltje opgedreund, maar men wil het liefste dat jij het direct op je website implementeert. Dan kunt u dat nu gelijk doen. Nou nee... want ik wil weten waar ik aan begin. Waar staat dit bedrijf voor, wat zijn de ervaringen van andere gebruikers en wat zijn de kosten en hoe kan ik eventueel de proefperiode annuleren. Wat de kosten zijn? Daar heb ik ze niet over gehoord. Wel over een proefperiode van 14 dagen. Als een bedrijf uit zichzelf niet transparant is, dan ga ik niet in zee.

13 de abril de 2026
Opinião espontânea
logótipo da Doofinder

Resposta da Doofinder

Asking what a company does, what it costs, and how to cancel before signing up is the baseline, not a difficult request, and you shouldn't have to push for any of it. How our team paces a first call is something we'll look at internally. Thank you for spelling it out this clearly.

— Customer Experience Lead, Doofinder

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais