Horrible Company, wished I would have see this before I ordered. Do not order from them. Stay away. I ordered a couple bras that just did not work so I returned them. Unfortunately instead of to my... Ver mais
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I’ve had such a disappointing experience with this company. I really like the lingerie but find the sizing comes up off, often small compared to typical uk brands. I’ve therefore tried to make several... Ver mais
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I discovered DL last year and am already obsessed!! The designs are gorgeous - the colours are so pretty and the fabric is soft, all the styles I've tried have been so comfortable to wear... I've bee... Ver mais
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They literally make the prettiest, comfiest underwear and then completely ruin it with their labels. The labels are huge and thick and even if you cut them down to the stitching they're still incredib... Ver mais
2,3
Mau
24 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 50% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
A very dishonest company who refused a refund and lied
A very dishonest company. Their lingerie is poorly made and badly fitting. I'm a size 6 and even their size 10 Thong was too tight, uncomfortable and cutting into my hips. Women do have curves!! Overpriced tat. They refused to refund me for a Thong they claimed had been worn when it was no such thing. Will never shop here again and will never recommend them to anybody. Complained to Trading Standards.
30 de maio de 2023
Opinião espontânea
Resposta da doralarsen.com
Hey Paula,
Thank you for your review, I’m sorry to hear that you’re not satisfied with our service and I’d like to help you resolve this.
Please can you send an email to info@doralarsen.com and I am sure we can find a happy solution for you.
I’m truly sorry to hear about your experience and I hope we can make it up to you. If you have any more questions, please let me know.
Thanks,
Sophie
Poor quality for price
Poor quality for price, my bra developed a hole after wearing a few times. I contacted their customer service and never heard back. Disappointing experience wouldn’t recommend.
27 de fevereiro de 2023
Opinião espontânea
Resposta da doralarsen.com
Hey Caroline,
Thank you for your review, I’m sorry to hear that you’re not satisfied with the quality of our products, this isn’t up to our usual high standards and I’d like to resolve this for you.
Please can you send an email to info@doralarsen.com and I am sure we can find a happy solution for you.
I’m truly sorry to hear about your experience and I hope we can make it up to you. If you have any more questions, please let me know.
Thanks,
Sophie
Amazing product and best in industry customer service
Dora larsen have one of the best customer service departments going. When I have contacted them about a fault in quality in a product they immediately asked me to choose another style from the website and sent it out to me. When I returned an item the team got in touch and asked for some feedback on the product, they are clearly very passionate about their product and ensuring their customer is never disappointed. The team even go above and beyond, once I accidentally sent another company return to them alongside my Dora larsen and they emailed me and posted it back next day delivery. Highly recommend this company for their brilliant product and best in class customer service.
28 de julho de 2022
Opinião espontânea
Resposta da doralarsen.com
Hey Clare,
Thank you for taking the time to share your lovely feedback, it’s great to hear that you had such a wonderful experience.
We will be sure to pass your kind words on to the relevant team. We hope you enjoy your products and if you need any more help, please let us know.
Thank you for supporting our brand. :)
Sophie
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