Katthelabel Opiniões 

I placed an order for an item for my daughter for her wedding day. When I received the item I was a little disappointed in something with the item itself. While I knew their policy and resolved that there wasn’t anything I could do about it I still felt reaching out to them was necessary if nothing else but to provide feedback. I did just that and they went above and beyond to make sure I was taken care of. This issue had nothing at all to do with the quality of the item, it was exactly as I expected. Their customer service is amazing and I would certainly order from them again.

So glad I trusted my gut – absolutely love my set!

I wanted to leave a review as I was initially a little hesitant about ordering after seeing some of the reviews on Trustpilot, but I’m so glad I decided to go with my gut and order.

I purchased the Cindy cami and shorts set in ivory as my getting-ready outfit for my wedding and I absolutely love it. The material feels beautiful, the quality is lovely and the fit is perfect.

I’m quite different in size between my top and bottom half – I’m usually a UK 10 on top and a UK 12 on the bottom, with fuller hips – so I ordered a Medium camisole and Large shorts. Being able to choose the sizes separately was brilliant and both pieces fit me perfectly.

The set is exactly the look I was hoping for for my wedding morning. It has such a beautiful, romantic, whimsical feel – almost a little Wuthering Heights – rather than looking like standard bridal pyjamas or sleepwear. It feels really special and very “me”.

Although Kat the Label is an Australian brand, they have a UK warehouse and my order was dispatched from within the UK. Delivery was really quick and it arrived within just a couple of days.

I’m genuinely so pleased with my purchase and wanted to leave a positive review for anyone else who might be considering ordering but has been put off by some of the reviews here. My experience has been excellent and I’m very happy I ordered. 🤍

AVOID AT ALL COSTS! I AM GOBSMACKED AS TO HOW THIS SCAM ARTIST CONTINUES TO HAVE WEBSITES ONLINE AND NOT LOCKED UP!! TOOK OUR MONEY, NO ITEM EVER ARRIVED AND NO MATTER HOW MANY TIMES I HAVE REACHED OUT, SHE HAS IGNORED EVERY CALL AND MESSAGE! STAY AWAY FROM THIS COMPANY!!

If I could give -100 stars I would. This store is a complete and utter SCAM. Not only are they "refusing" a refund on my order due to 1/4 items but the quality of these pieces are GARBAGE. It is seriously worse than something you would order off Shein. Its a waste of time and money. I'd love to know how my order is "Stained" when I was unable to even get the item on my own body. This company is a scam and absolutely horrible.

If I could give 0 stars I would. Since they can’t actually handle their email maybe they can read this and respond. LOL.

I’m beyond frustrated with how this order has been handled from start to finish. I paid extra for overnight shipping because I needed these items for an important event, and instead of receiving what I paid for, I’ve spent over a week being ignored, given vague responses, and left with absolutely no real update on where my order even is.

Your previous email said this would be handled “urgently,” yet days later I still have no tracking movement, no timeline, and no actual resolution. At this point, it feels like nobody is truly investigating anything — just sending scripted responses hoping I’ll continue waiting quietly while you fail to deliver the service I already paid for.

What’s most frustrating is that this situation was entirely preventable. If your company cannot properly fulfill overnight shipping orders, manage warehouse dispatching, or provide accurate tracking updates, then those services should not be offered to customers in the first place. Charging customers premium shipping prices and then failing to deliver the order — while also failing to communicate — is completely unacceptable.

This has honestly been one of the worst online shopping experiences I’ve had. I rearranged plans and relied on this arriving on time, and instead I’ve been left stressed, inconvenienced, and wasting my time repeatedly following up just to get basic answers that should have been proactively provided.

At this point, I no longer want the order. I am requesting an immediate full refund, including all shipping charges. I also expect confirmation once the refund has been processed. If this is not resolved promptly, I will be disputing the charge with my bank/credit card company due to failure to provide the goods and services paid for.

Ordering was easy and communication was great. The delivery arrived within 24-hours and was exactly as ordered and packaged beautifully. I was a little worried about sizing, but it was perfect. My partner wears a small pant and is a 10C bra normally, so I ordered the small for both pieces and it was perfect.
I could not recommend KTL highly enough!

Honestly this company is terrible. I bought 2 items the Celeste slip & Hannah bra. The customer service is lovely prior to purchasing, BUT as soon as you’ve paid …it’s silent treatment to the max! So so frustrating!! I had a faulty item, sent 20 emails NO REPLY AT ALL. Nothing. They don’t care. So I reached out to Kate Nixon on Instagram - she’s the owner. Within an hour I got a reply! Sent back both items had confirmation that once the items arrive at their warehouse they will refund. Was delivered on Wednesday 13th August no reply, no refund so I followed up. Refunded for x1 item!!!!!! So I’ve sent 3 emails today at different times- no reply!! No bra, no refund.
Shopping there is not worth it. And the product is cheap, not supportive maybe with a bit of ruching or mesh overlay. Kmart is on the same level

This brand is not size-inclusive. I bought the Chateau underwire bra based on their size recommendation, exchanged it for a bigger size, and returned their largest size (XL) a final time because the fit was incorrect. For reference, my size was 10E. It is not a high-quality lingerie brand made for women of all sizes. This can be seen in the fact that they don't even list proper bra sizes for their bras: they simply give a range of sizes for each size, from sizes XS-XL. It's not size-inclusive because I am a size 10 AU and if I can't fit their XL, their lingerie must be made for teenagers. They do have cute PJs now though, maybe I'll try those.