Very satisfied with the help I received from Dotty Bingo Support Team,specially Miss Claudia A. Much appreciated your help Kind regards Stefan Horvath
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Leia as opiniões dos outros
When I signed up as usual i was a bit wary however after depositing I was gifted free spins. I managed to win and the withdrawal process looked a bit scary but after talking to someone on the Live Cha... Ver mais
A empresa respondeu
Im really happy with the experience so far , apart from how long it takes for a withdrawal to be paid most other sites are instant or within an hour but it’s been 24 hrs since I’ve made the withdrawa... Ver mais
A empresa respondeu
How Dotty Bingo has so many good reviews is beyond me, the slots are absolutely shocking, the staff members are great and the bingo is okay. But is it worth 5 stars, nope, the payout rates are no wher... Ver mais
A empresa respondeu
Informações sobre a empresa
Dotty Bingo
Escrito pela empresa
- Join us and thousands of friendly roomies at Dotty Bingo to chat, play online bingo and check out our exciting range of online slots!
- Our response to the current situation
- At Dotty Bingo, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@dottybingo.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Informações de contacto
Reino Unido
- support@dottybingo.com
- dottybingo.com
4,0
Bom
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 90% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Dotty Bingo
Hi Hayle Jane,
Thank you so much for your lovely review.
We are so pleased that you found Rachel to be a great help. Your positive feedback will be passed on to her.
Regards
Team Dotty
Can't get my winnings sent in passport…
Can't get my winnings sent in passport details didn't have utility bill as I'm on smart metres don t have bank statement as I do online banking so sent council tax letter to verify adress still not enough so I can't get my £20 withdrawal never play dotty again played tombola for yrs never had any trouble withdrawing funds
19 de julho de 2025
Opinião espontânea
Resposta da Dotty Bingo
Hello Jane,
Thanks for taking the time to provide Feedback.
Apologies if the Verification Process has inconvenienced you. This is a necessary step, and we truly appreciate your patience on this matter.
May I ask that you reach out to our Customer Support Team for further guidance? Our Team will assist you in advising you how to download an Online Statement or advise you of possible alternatives.
Our Team are available 24/7 and are committed to assisting you in the a friendly and efficient matter. You may contact them on Live Chat or by Email support@dottybingo.com
Thank you Jane!
Regards
Team Dotty
The site is not the best for winning…
The site is not the best for winning any money, but only spending money for playing to entertain but don't expect to walk away with any winning money. Been with them for many years and never won big at all, but it’s a a nice game site!
Customer service very good, Especially, Teresa was very efficient and helpful.
15 de julho de 2025
Opinião espontânea
Resposta da Dotty Bingo
Hi there, thanks for your honest feedback and for being with us all these years! We're really glad to hear you enjoy the site and that Teresa provided great support — we'll be sure to pass that on to her. While wins can be unpredictable, we're always working to keep the games fair and fun. Thanks again for your loyalty!
Regards,
Dotty Bingo
Very helpful with my query and was…
Very helpful with my query and was sorted very quick. Rachel was a great help!!!
14 de julho de 2025
Opinião espontânea
Resposta da Dotty Bingo
Hi Jon,
Thank you for the kind words! We're delighted Rachel was able to assist you quickly and effectively—she truly is a star! ⭐
Regards,
The Dotty Bingo Team
Savanna went above and beyond for me
Savanna went above and beyond for me, thank you
11 de julho de 2025
Opinião espontânea
Resposta da Dotty Bingo
Hi Sandra,
Thank you so much for your kind words. We're thrilled to hear Savanna went above and beyond—she truly cares about our customers. We'll be sure to pass along your thanks!
Regards,
The Dotty Bingo Team
Sorted by teresa
Teresa was great got my problem sorted quickly and efficiently thank you
8 de julho de 2025
Opinião espontânea
Resposta da Dotty Bingo
Hi Toni,
Thank you for your lovely feedback! We're so pleased to hear Teresa was able to resolve your issue quickly and efficiently. We'll be sure to pass on your kind words! 😊
Regards,
The Dotty Bingo Team
Absolutely disgrace
Absolutely disgrace. Deposited £2400+ over the years, only to have £1400 back. Extremely poor odds.
7 de julho de 2025
Opinião espontânea
Resposta da Dotty Bingo
Hi there,
Thank you for taking the time to leave your feedback. We're truly sorry to hear that you feel let down — we understand how frustrating this must be, especially after being a long-time player.
We’ve requested your account details through Trustpilot so we can review your experience more thoroughly and see if there's anything we can do to help or clarify further.
Your satisfaction matters to us, and we’d really appreciate the opportunity to look into this for you.
Kind regards,
Dotty Bingo
Teresa was very helpful
Teresa was very helpful, and resolved the issue quickly.
kind and friendly, Teresa made me feel valued Thank you much appreciated.
7 de julho de 2025
Opinião espontânea
Resposta da Dotty Bingo
Hi Wendy,
Thank you for your kind words! We’re so pleased Teresa made you feel valued and got things sorted quickly — we’ll be sure to pass on your appreciation.
Regards,
The Dotty Bingo Team
Wouldn't even rate 1 star
Wouldn't even rate 1 star. I have deposited a large amount. I have also won a large amount back i have not received any of my withdrawals due to them saying they can not verify my income this has been 2 weeks now. I have sent 4 months of bank statements and wage slips i have even highlighted what they are asking to see. My account is currently suspended/closed the only response I am getting is it takes time. I feel it is due to it been a large withdrawal all together of over £4000. I really can't understand how a site can be ok with you depositing but find a problem when it comes to withdrawing. My account is id verified with photo ID and proof of address. It's a slow site that keep making excuse after excuse
Update_ Awaiting withdrawal it is now with the finance team hopefully my issues have been resolved and my funds will be in my account soon
4 de julho de 2025
Opinião espontânea
Resposta da Dotty Bingo
Hi there, thank you for your review. We’re sorry to hear about your experience—this isn’t the impression we want to leave. Large withdrawals can sometimes trigger additional checks due to regulations, but we understand how frustrating delays can be, especially when you've already sent the requested documents. Please know we’re committed to resolving every case fairly, so if you’re still waiting, our support team is ready to assist further.
Thanks for the update! We're glad to hear your withdrawal is with the finance team and things are moving forward. Fingers crossed everything gets sorted quickly—feel free to reach out if you need any further help!
Regards,
Dotty Bingo
Really good experience
Been using for a good while now . Allways paid . Yes there is a longer wait than others but you do get it.
1 de julho de 2025
Opinião espontânea
Resposta da Dotty Bingo
Hi Scott,
Thank you for your continued trust and patience — we truly appreciate your loyalty and understanding. We're always working to improve the wait time!
Regards,
The Dotty Bingo Team
Savanna was very helpful .
Savanna was very helpful and polite when dealing with my question
3 de julho de 2025
Opinião espontânea
Resposta da Dotty Bingo
Hi Julie,
Thank you for your kind feedback. We're delighted to hear that Savanna was helpful and polite — we'll be sure to pass along your praise.
Regards,
The Dotty Bingo Team
Thank you Teresa for your kind…
Thank you Teresa for your kind gesture,much appreciated,have a great weekend
3 de julho de 2025
Opinião espontânea
Resposta da Dotty Bingo
Hi Alison,
Teresa’s kindness = our superpower! Thanks so much, and have an amazing weekend!
Regards,
The Dotty Bingo Team
Dotty Bingo
First review was a good one which ive now deleted.
After sending in all required ID required it was n9t good enough and they now refuse to payout my winnings. I've not ever known any company that requires you to NOT blank out what's on your bank statement. They want to see deposits and everything else. Even though they have coppies of my passport, bank card with a selfie photo holding one of your IDs
It still was not enough. STAY CLEAR DONT BOTHER
3 de julho de 2025
Opinião espontânea
Resposta da Dotty Bingo
Hi Deborah, we're really sorry to hear this and understand your frustration. We take verification seriously to meet regulatory requirements, but we know it can feel frustrating at times. If you’re willing, please contact our support team again—we’d be happy to take another look and see how we can help resolve this.
Regards,
The Dotty Bingo Team
Trouble to start with but sorted fast
I had been having trouble with my withdrawal, everyone I spoke to kept saying tomorrow! I spoke with an employee called Ralcuca who looked into it form me and within half an hour the money was transferred, thank you Ralcuca!
1 de julho de 2025
Opinião espontânea
Resposta da Dotty Bingo
Hi There,
Thank you for your feedback. We're sorry to hear about the initial delays, but we're pleased that Ralcuca was able to resolve the issue promptly. Your patience is greatly appreciated, and we’ll be sure to pass on your kind words to them.
Regards,
The Dotty Bingo Team
Resposta da Dotty Bingo
Hi Madara,
Thank you! It was a pleasure speaking with you too — we’re so glad you had a positive experience with Savannah!
Regards,
The Dotty Bingo Team
Wade is a great guy
Wade is a great guy. Sorted my bonus for me. Very kind with lovely manners.
27 de junho de 2025
Opinião espontânea
Resposta da Dotty Bingo
Hi Catherine,
Thank you for the lovely feedback! We're so pleased to hear Wade took great care of you — kindness and good manners go a long way, and we're lucky to have him on the team.
Regards,
The Dotty Bingo Team
Great customer service with teresa today
Great customer service with teresa today
24 de junho de 2025
Opinião espontânea
Resposta da Dotty Bingo
Hi Tracey,
Thank you for your kind words! We're thrilled to hear that Teresa provided you with great service today — we’ll be sure to pass on your appreciation.
Regards,
The Dotty Bingo Team
Everything was handled professionally…
Everything was handled professionally and quickly
18 de junho de 2025
Opinião espontânea
Resposta da Dotty Bingo
Hi Camila,
Thank you for your kind words. We're pleased to hear everything was handled professionally and promptly — that’s exactly what we aim for!
The
Withdrawal Timescale.....
I am fairly new to this site and on Monday I was lucky enough to have a win, so I requested a withdrawal. It is now Wednesday and the withdrawal is still showing as 'pending'. My account/identity l has been verified, but I just keep being told that the request has been sent to payments to be processed.
Seriously, in this day and age, it shouldn't take over 24 hours for someone to click pay?! The messages from support are very quick, however I do think some of these are bots which is extremely frustrating.
18 de junho de 2025
Opinião espontânea
Resposta da Dotty Bingo
Hi Samantha, thanks for taking the time to leave a review, and congratulations on your win! 🎉
We’re sorry for the delay with your withdrawal — we completely understand how frustrating it can be to wait, especially when everything seems ready on your side. While most withdrawals are processed quickly, there can sometimes be a short delay depending on internal checks or payment provider processing times.
Please rest assured that our Payments team is working to get everything sorted as soon as possible. Also, while we do use automation to speed things up, our support agents are always available if you need a more detailed update.
Thanks for your patience — we hope your funds reach you very soon! 💸
Have had a good few go's on this casino…
Have had a good few go's on this casino now and have won absolutely bugger all every time, 75 free spins-not even close to 1 bonus or even a good spin, literally won just over £2, 50 free spins- again £0 and I could go on and on, top up account to get some spins when offers are on because I know I won't win a thing otherwise and turns out still don't win anything or even land a bonus or even close! I know they say uts just luck etc etc but what are the odds of literally only ever winning pence every time and never hitting any bonus, ot a chance in hell of hitting ant bonus requirements when you can't even land one good spin, time to move on I think
13 de junho de 2025
Opinião espontânea
Resposta da Dotty Bingo
Hi Kaz, thanks for taking the time to share your experience. We're really sorry to hear you haven’t had any luck — we know that can be super frustrating. Our games are based on random outcomes and sometimes the luck just doesn’t fall the right way, even with free spins or bonuses. We completely understand your feelings and appreciate you giving us a go. Wishing you all the best, whatever you decide!
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