doxo Opiniões 

Resposta da doxo

Há 6 dias

Hello Sandra,

doxo is an independent bill pay service that allows you to manage and pay all your bills in one place and does not claim affiliation or endorsement by your medical group. While credit or debit card payments may incur a delivery fee, you can always make payments completely fee-free on doxo by using a linked bank account.

Regarding your recent payment, we are sorry to hear about this frustrating experience and we want to investigate this immediately to ensure it is properly credited to your medical provider. Please reach out to our User Support Team directly via live chat or phone so assist with this right away: https://www.doxo.com/w/user-support/

Sincerely,
doxo User Support

Resposta da doxo

Há 6 dias

Hello Marty,

We take feedback like this very seriously and want to ensure your concerns are fully addressed.

Our goal is always to provide complete transparency regarding our services. When a user schedules a payment on doxo, they have the option to upgrade to a doxoPLUS subscription for $5.99 per month. This subscription is designed to add extra value and protection for managing all your household bills, providing benefits such as up to $10,000 in identity theft protection, credit monitoring, and late fee protection.

Additionally, doxo is an all-in-one bill pay service that lets you securely pay and track all of your household bills from a single, organized dashboard. For users who prefer not to have a subscription, you can always make standard payments on doxo. In fact, you can pay completely fee-free when you choose to use a linked bank account.

We would be happy to answer any additional questions or concerns that you have. You can reach out to our User Support Team directly via live chat or phone here: https://www.doxo.com/w/user-support/

Sincerely,
doxo User Support

Resposta da doxo

18/06/2026

Hi Nano,

Thank you for sharing your feedback and giving us the opportunity to provide additional context.

doxo offers free payment options for paying any bill when using a linked bank account. For users seeking additional flexibility, a doxoPLUS subscription includes expanded free payment options on most debit card payments, along with added benefits such as credit monitoring, identity theft, credit and late fee protections.

Payment delivery times can vary depending on factors such as the selected payment method and whether a biller accepts electronic payments. More than 70% of doxo payments are delivered electronically. In this case, it sounds like biller does not participate in electronic payment delivery, so payments are sent by check through USPS. Payment delivery dates are always displayed before a payment is submitted and include normal processing and delivery time.

We continuously work to make bill pay more transparent, flexible, and convenient. If you have additional questions, our FAQs and Support resources are available, and our User Support team is always happy to help: https://www.doxo.com/w/user-support/

Sincerely,
doxo User Support

Resposta da doxo

18/06/2026

Hi Ernie and Linda,

We are sorry to hear about your experience and understand how concerning it can be when a payment has not yet been posted to your account.

More than 70% of doxo payments are delivered electronically. In this case, the biller does not participate in electronic payment delivery, so payment was sent by check through USPS. Payment delivery dates are always displayed before a payment is submitted and include normal processing and delivery time.

To clarify, the 21-day timeframe referenced by the biller was their estimated processing time after receiving the payment, not the amount of time required for doxo to deliver it.

Our records show the payment was delivered on 4/22/26, and the check was cashed on 4/24/26. When you contacted User Support, doxo facilitated a three-way call with the biller and requested payment research. We will continue to follow up with the biller for updates and work with you to help ensure the payment is properly credited to your account.

Thank you for your patience while this matter is being investigated.

Best Regards,
doxo User Support

Resposta da doxo

3/06/2026

Hi Keith,

We're truly sorry to hear about your experience and completely understand your frustration. We take feedback like this seriously.

We're glad you were able to complete your payment, but we know that's not the seamless experience you should expect every month. We'd love the opportunity to look into what happened with your account and make sure it doesn't happen again.

Please reach out to our User Support Team so we can take a closer look: https://www.doxo.com/w/user-support/ We want to make sure your next payment goes smoothly. Thank you for taking the time to share your experience.

Sincerely,
doxo User Support

Resposta da doxo

3/06/2026

Hi Kathleen,

Thank you so much for being a loyal doxo user and doxoPlus subscriber — we truly appreciate your trust in us to manage multiple bills!

We want to offer some clarity here. doxo is an independent bill pay service that remits payments to billers on behalf of its users. Every payment is user-initiated, meaning no payment goes out unless you authorize it. You can also track all of your payments anytime in your Bills list, so you always have a clear record of what's been sent and when.

As a doxoPlus subscriber, you also enjoy fee-free payments when using a linked bank account and with most debit cards, along with payment protection, credit monitoring benefits, and more.

If you ever have any questions about a payment, our support team is happy to help you review your history and sort things out quickly. Thanks again for being part of the doxo community!

Sincerely,
doxo User Support

Resposta da doxo

27/05/2026

Hi Debora,

Thank you for sharing your feedback and allowing the opportunity to clarify.

doxo offers free payment options to pay any and every bill when using a linked bank account. Additionally, a monthly doxoPLUS subscription expands free payment options to most debit cards.

Payment delivery timing can vary based on several factors, including the selected payment method and whether the biller accepts electronic payments or receives payments by check through USPS. Estimated delivery dates are always displayed before a payment is submitted so users can choose the option that best meets their needs.

We appreciate your feedback and are always working to make bill pay more transparent, flexible, and convenient for our users. Helpful FAQs and Support resources are available, and the User Support team is happy to assist further if needed: https://www.doxo.com/w/user-support/

Sincerely,
doxo User Support

Resposta da doxo

14/05/2026

Hi Barbara,

Thank you for taking the time to leave your feedback. We understand how frustrating unexpected payments can be and appreciate the opportunity to clarify what occurred.

Autopay can be canceled at any time through a user’s doxo account or by contacting our User Support team for assistance. Our records show monthly payments had been successfully processed since 2023. When our Support team was contacted on April 30, 2026, the autopay was canceled as requested.

We’re still happy to help facilitate a resolution and attempted to contact you on April 30th and May 1st regarding a three-way call with the biller to request a refund. Please contact our Support team if you would like assistance moving forward.

Thanks again for your feedback and we look forward to hearing from you soon,
doxo User Support

Resposta da doxo

4/05/2026

Hi Michael,

Thank you for your feedback. doxo understands that fees and delivery times are important factors when choosing how to pay a bill. To date, more than ten million doxo users across 97% of U.S. ZIP codes have used doxo to pay a bill to over 120,000 billers.

doxo offers a variety of payment options, including the ability to pay for free when using a linked bank account. Fees vary depending on the payment method selected, and estimated delivery times also depend on both the chosen payment method and the biller.

Millions of customers rely on doxo to securely manage and pay their bills in one place, and doxo remains committed to providing flexible payment options, transparent delivery estimates, and a reliable payment experience you can count on.

If you need assistance with your account or a payment you made, please don’t hesitate to reach out to User Support by phone or chat: https://www.doxo.com/w/user-support/

Sincerely,
doxo User Support

Resposta da doxo

7/04/2026

Hi Ron,

Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating it can be to receive an overdue notice after making a payment.

We would like the opportunity to review your specific payment, please contact our User Support team directly with your doxo account email so we can investigate this further for you. We can reached by chat or phone here: https://www.doxo.com/w/user-support/

Your feedback is important to us, and we appreciate you bringing this to our attention.

Sincerely,
doxo User Support

Resposta da doxo

7/04/2026

Hi Randy,

Thank you for using doxo and taking the time to leave your feedback!

As an independent bill pay service, doxo processes payments initiated by users, and enrollment in services like a doxoPLUS subscription requires your explicit consent. Your subscription waived the transaction fees associated with multiple payments and also provided you access to valuable financial protection benefits. These included up to $1M in identity theft protection, coverage for late and overdraft fees, and Credit Score protection - features designed to give you added peace of mind and security while managing your bills. You will no longer be charged for this service, and you will continue to have access to the benefits until April 28th, 2026.

doxo also sends monthly renewal confirmations along with regular information on how to use the doxoPLUS service.

If you require further assistance, please don’t hesitate to reach back out to us via chat or phone call: https://www.doxo.com/w/user-support/

Sincerely,
doxo User Support

Resposta da doxo

6/02/2026

Hi Greg,

We appreciate you taking the time to leave your feedback about doxo. doxo is a secure all-in-one bill payment service that lets you pay over 120,000 billers across many different categories with one single, secure account login. We take your privacy seriously and keep your information safe with strong security and constant monitoring.

On the Directory listing for your biller there is a disclaimer that doxo enables secure bill payment on your behalf and is not an affiliate of or endorsed by your selected provider. These disclosures appear in multiple places on the listing itself and through the payment process to ensure transparency.

To date, over ten million doxo users across 97% of U.S. zip codes have paid bills using doxo. If you have more questions about doxo, we’d be happy to answer them! Reach out to our User Support Team here: https://www.doxo.com/w/user-support/

Sincerely,
doxo User Support

Resposta da doxo

29/01/2026

Hi Starr,

Thanks so much for sharing your experience using doxo to pay your bills! We’re glad doxo helps take the worry out of paying bills—especially when you’re away from home. Having the confidence that payments are handled on time makes all the difference.

Remember, with doxo you can manage all your bills in one place, stay on top of due dates, and track your payments anytime. We appreciate you choosing doxo! Don’t hesitate to reach out to our User Support Team if you need anything: https://www.doxo.com/w/user-support/

Sincerely,
doxo User Support

Resposta da doxo

2/03/2026

Hi Debby,

We appreciate you sharing your feedback about your experience. A doxoPLUS subscription is always optional and requires the user to actively choose to enroll.

For Users who choose to subscribe, doxoPLUS offers additional added benefits like fee-free payments with a bank account, Credit protection, Identity Theft protection, Overdraft and Late Fee protections, and Private Pay.

We understand your concerns and our support team is available to review your account or answer any questions you may have: https://www.doxo.com/w/user-support/

Sincerely,
doxo User Support

Resposta da doxo

29/01/2026

Hi Tania,

We appreciate you bringing this to our attention! You can cancel your subscription at any time by following the steps in this article: https://www.doxo.com/w/user-support/how-can-i-cancel-my-doxoplus-subscription/

We’d be happy to take a closer look at your account and confirm the cancellation of your subscription. Please reach out to our User Support Team via chat or phone call: https://www.doxo.com/w/user-support/

Sincerely,
doxo User Support

Resposta da doxo

22/01/2026

Hi there,

Thank you for sharing your experience! We’re so glad to hear that Auto Pay has been working flawlessly for you. Having utilities handled automatically can make a big difference—especially when you’re away from the property—and we’re happy doxo helps keep everything worry-free.

Don't forget, with doxo you can track your payments anytime here: https://www.doxo.com/u/bills.

Thanks for trusting us to simplify your home utility payments!

Sincerely,
doxo User Support

Resposta da doxo

19/01/2026

Hi Maxim,

Thanks for leaving your positive review! We hope you continue to find new ways to enjoy using doxo. You can keep everything organized in one place by adding and managing your billers anytime here: https://www.doxo.com/u/bills

We’re happy to assist should the occasion arise that you need help. Our Support Team can be reached by chat or phone here: https://www.doxo.com/w/user-support/

Sincerely,
doxo User Support

Resposta da doxo

19/01/2026

Hi Sue,

We appreciate you taking the time to provide your feedback about your experience with doxo and allowing us the opportunity to assist. doxo is a secure all-in-one bill payment service that lets you pay over 120,000 billers across many different categories with one single, secure account login. doxo processes payments on behalf of its users and has helped over 10 million bill payers make payments to date.

It sounds like you created a doxo account and signed up for a doxoPLUS subscription when you paid a bill. In addition to fee-free payments with a linked bank account, a doxoPLUS subscription adds even more savings by expanding free payments to include payments with ACH and most debit cards, and providing other key Protections ($1M Identity Theft Protection, Credit Score monitoring and Protection, Late Fee Protection, and Overdraft Protection) for paying bills. You can learn more about the benefits here: www.doxo.com/u/doxoPLUS.

If you’d like assistance canceling your doxoPLUS subscription, please reach out to our User Support Team: https://www.doxo.com/w/user-support/ or follow the steps in this article: https://www.doxo.com/w/user-support/how-can-i-cancel-my-doxoplus-subscription/

Please don’t hesitate to contact us if you have any additional questions, we’re happy to help!

Sincerely,
doxo User Support

Resposta da doxo

19/01/2026

Hi Joseph,

Your feedback means a lot to us! We appreciate you taking the time to share your experience using doxo.

To make things even easier, you can link your bank account for fee-free bill payments—saving you money while keeping everything in one convenient platform. Learn how here: https://www.doxo.com/w/user-support/how-do-i-link-my-bank-account-for-free-bill-payments/

If you ever need anything, please don’t hesitate to reach out to us!

Sincerely,
doxo User Support

Resposta da doxo

19/01/2026

Hi Rachel,

Thanks so much for taking the time to leave a positive review! We’reglad to hear using doxo has simplified your bill pay experience. It’s great to know that everything has worked smoothly for you.

Remember, with doxo you can manage all your bills in one place, stay on top of due dates, and track your payments anytime here: https://www.doxo.com/u/bills

We look forward to serving you again!

Sincerely,
doxo User Support