The Dress Studio Opiniões 

201
TrustScore: 5 em 5

4,9

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Classificada 5 em 5 estrelas

The Dress Studio would highly recommend, my daughter found the perfect prom dress. The staff were lovely and extremely helpful and professional. My other two daughters will definitely be returning t... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Outstanding service from start to finish. From the moment we walked in, the staff made my daughter feel special & completely at ease. They offered thoughtful suggestions & their kindness & patience wa... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

A wonderful find! We had 2 appointments booked at shops which we cancelled after finding this great shop 1.5 hours away but well worth the trip. No pressure to buy, lots to choose from, a wide pri... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I would just like to say wow what a fantastic place im so glad someone told me about it. Gorgeous dresses so many to choose from and fantastic staff. Staff was very patient with my daughter as she was... Ver mais

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Escrito pela empresa

The Dress Studio is your one-stop shop for the perfect dress! Our beautiful store is filled with hundreds of dresses – prom dresses, pageant dresses, evening dresses, … every type of long dress imaginable! We ensure that your visit to The Dress Studio is special and memorable from the moment you set foot through the door. Our unrivalled boutique offers a unique, shopping experience with: - Two Floor Superstore - No Appointment Needed -100's of Designer Dresses - For All Budgets & Sizes -Deposit option -Payment Plans - 30 Deluxe Fitting Rooms - Free Parking


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4,9

Excelente

TrustScore: 5 em 5

201 opiniões

5 estrelas
4 estrelas
3 estrelas
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1 estrela

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4,9

Todas as opiniões

(201)

38 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

A really personal experience

Such a great shop and a wonderful experience. I was totally out of my depth chosing a dress for an event and the team were so helpful and helped me chose the perfect one!

20 de janeiro de 2024
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Resposta da The Dress Studio

Thank you for this lovely review Katie! xx

Classificada 5 em 5 estrelas

Expertly staffed, beautiful dresses for ALL formal occasions

I loved my afternoon at the Dress Studio - I was waited on helpfully & warmly from the moment I arrived by a very helpful young lady. She explained all the sizing of the dresses and the layout of the store
to me and then she did the most important thing - she left me to browse; she didn’t swamp me or fuss over me unnecessarily. She checked in on me a few times helpfully & was close by when I needed help with zips etc. I left with the most beautiful dress, confident that no one else would be wearing the same gown at the event I attended. The dresses are stunning, sensibly priced with lots of options for various sizes and ages (it’s not just for beauty pageants & school balls - I’m in my 40s and there were plenty of options). My experience at the Dress Studio was 10/10.

8 de setembro de 2023
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Resposta da The Dress Studio

Thank you so much Suzanne. I am so glad we were able to help you and that you had such a wonderful visit! We hope to see you again soon. xx

Classificada 5 em 5 estrelas

The best experience

I’ve been to the dress studio several times and I can’t wait to visit again this week!

It’s the only dress shop I’ve ever been to where the staff are friendly and you don’t feel pressured to buy even after trying on. The staff genuinely want what’s best for you and couldn’t do enough to help.

The selection of dresses is unbelievable and I’ve always found one (if not more) dresses that I adore. I can’t wait to come home with one later this week 😍

1 de março de 2024
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Resposta da The Dress Studio

Thank you for this lovely review Alisha! We can't wait to welcome you! xx

Classificada 5 em 5 estrelas

Fantastic service

We came in on Sunday to pick a prom dress, it was quite busy but at no time where we made to feel pressured or rushed. My daughter tried several dresses on with the assistant getting her more if she needed them. When we finally chose a dress, the refund and deposit policy was made clear to us. The dress was steamed while we waited and checked to make sure it was in a perfect condition. The lady on front of us was given the option to change the dress when they found a minor pluck in the hem, so I felt confident they were checking them properly. I would recommend dress studio to anyone.

3 de março de 2024
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Resposta da The Dress Studio

Thank you Lauren. This is so lovely to read! We are so glad you enjoyed your visit! xx

Classificada 5 em 5 estrelas

Couldn't recommend the dress studio enough (range of sizes & prices)

The dress studio is the best place to find your dream dress for special events or competitions.

I found my gorgeous green ball gown for a pageant i was competing in and which I am going to wear for prom (it was like love at first sight)

The staff were funny, friendly & lovely and they couldn't do enough for me.

They took the dress into the changing room and i tried it on and came out to look in the mirror I knew it was for me.

When buying the dress the staff checked it over to make sure everything was perfect and suitable to buy.

For anyone thinking about going to look for prom/pageant dresses that are comfortable and affordable for all price ranges and also are suitable for anyone who are any size I definitely recommend the dress studio.

16 de dezembro de 2023
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Resposta da The Dress Studio

Thank you so much for this lovely review! xx

Classificada 5 em 5 estrelas

Amazing experience

We have visited this shop on a couple of occasions and both times we have purchased dresses, there is a ‘Wow factor’ when entering the Studio, with rows of amazing dresses in a section of colours, prices are from budget to premium also various sizes. The staff are approachable and friendly, offering advice on sizing and styles, we travel from Mid Wales to go to this amazing shop and the location is ideal with plenty of parking.

16 de dezembro de 2023
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Resposta da The Dress Studio

Thank you so much for this lovely review Jackie. We're so glad you had such a wonderful experience. xx

Classificada 5 em 5 estrelas

The Dress Studio is an incredible shop! 1000% recommend 💜

The dress studio is an immensly supportive shop which not only provides budget friendly, stunning dresses which cater to all your desires, the incredible staff ensure every girl leaves feeling inspired and excited for whatever occasion their purchase is for.

The dresses are remarkable with all colours imaginable available AND at varied price points. There is a team ready to dedicate as long as necessary to help you find your dream dress.

The environment is family-like, empowering, and kind! In my opinion, no other dress store remotely compares. If you are looking for a positively memorable experience whilst dress hunting, I would 1000% recommend The Dress Studio! :)

4 de março de 2024
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Resposta da The Dress Studio

Thank you Scarlett for this amazing review. xx

Classificada 5 em 5 estrelas

What a beautiful shop

What a beautiful shop.
Service was really personal and so helpful. Like having a personal shopper with you.
I purchased a beautiful yellow gown, which I’ve worn 3 times now and every time it gets so many compliments.
Thanks to all the wonderful staff.

1 de dezembro de 2023
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Resposta da The Dress Studio

Thank you so much Natalie! xx

Classificada 5 em 5 estrelas

Thanks so much to the team

Thanks so much to the team - needed a dress for a ball and left with the perfect one and full knowledge no one else would be wearing it 🫶🏽 Lovely vibe every time I go in.

9 de dezembro de 2023
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Resposta da The Dress Studio

Thank you Laura. xx

Classificada 5 em 5 estrelas

Absolutely amazing service and fabulous…

Absolutely amazing service and fabulous choices, they have so many dresses for everyone’s budget! I managed to find the perfect dress for my daughter at such a reasonable price! Would not go anywhere else from now on. Highly recommended

25 de fevereiro de 2024
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Resposta da The Dress Studio

Thank you so much for this lovely review! xx

Classificada 5 em 5 estrelas

Fit for a QUEEN

We have always had the very best personalised bespoke service when picking a dress at The dress Studio.
Nothing is ever to much for the girls and they will cater to your every need. You have a vast area of changing rooms, the most instagramable back drops, with pics taken for FREE !! you literally do not lift a finger.
The kindess most helpful girls are based here, if you have no idea what you are looking for they will guide you through their vast selection of unreal gowns.
This experience is almost definately fit for a QUEEN.

16 de dezembro de 2023
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Resposta da The Dress Studio

What a lovely review to read. Thank you so much. xx

Classificada 5 em 5 estrelas

The best prom shop ever

The best prom shop ever. .
All staff are amazing. So many dresses to choose from ,all sizes and all colours.
Always made to feel amazing like a princess. If you haven't been why
1 billon % recommend 🥰

3 de março de 2024
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Resposta da The Dress Studio

Thank you so much Tina. xx

Classificada 5 em 5 estrelas

Accommodating and excellent service!

I’ve been shopping with The Dress Studio since 2014 and their customer service has only got better. It’s never an issue sourcing me the correct size or dealing with my changing of mind. I’m forever grateful for Holly and the team. There is always so many options in store for all body shapes and this is so important to me as a customer.

1 de fevereiro de 2024
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Resposta da The Dress Studio

Thank you so much Saffron. xx

Classificada 5 em 5 estrelas

Can’t recommend enough!

The team here are truly amazing! They go above and beyond to make you feel comfortable, there are so many dresses to choose from - literally hundreds! Cant recommend enough.

3 de março de 2024
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Resposta da The Dress Studio

Thank you so much. xx

Classificada 1 em 5 estrelas

Beware overpriced samples

Beware overpriced samples! I took my daughter to look for a dress, she picked a beautiful dress, I went to pay and thought they would order me a new dress but no you get the sample dress, which had a dirty and pulled hem. My daughter is adopted and suffers with high anxiety and became completely overwhelmed, so to not upset her I paid the deposit, as I had seen they have a price promise. The cost of the dress was £595, I have found the same dress with free delivery on mydressline.com for £418:50 and it would be a brand new clean dress. I have contacted the shop and explained this. I was unfortunately told in a very patronising way that I could purchase the dress from the cheaper site if I wanted, but they would only give me 50% of my deposit back (£100). I listened politely to the manager, as she tried to validate the price difference (pay postage etc) but when I spoke I was spoken down to, and told I was being unfair. I feel ripped off!!! please look elsewhere before you purchase, as there are lots of shops that will order you a new dress or you can by the sample dress for a discount. Lovely shop but not worth almost £200:00 more for a sample dress.

21 de fevereiro de 2024
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Resposta da The Dress Studio

Hi Jane,

You spoke with my colleague and advised that you had seen the dress you had on deposit with us for a lower price of £418.50.

As per our discussion, when ordering from the USA you will unfortunately incur VAT charges in addition to duties/customs charges and these are not included in the price that you can see on the website.

You raised frustration that we sell off the rack and that you did not receive a brand-new dress; We have sold off the rack for the past 12 years and this is why we are able to have a huge selection of styles from various designers, including designers from overseas. Other prom shops who order dresses, tend to have a smaller selection of styles, and will also have a cut-off point for ordering. Selling off the rack allows us to consistently have a large selection of styles throughout the year and we do advise all our customers that this is how we sell, upon entering the store.

There is never any pressure from us to purchase a dress and we are completely transparent with our customers should there be any damage. Any damage or flaw found is highlighted and customers are invited to inspect the dresses themselves to ensure they understand what has been found. We will always reduce the dress accordingly and it is then the customer’s choice as to whether they are happy to purchase this. On this occasion we did reduce your daughters dress for you, and you did sign the inspection form to say that you were happy to purchase the dress based on the damage that was found.
You have them some weeks later demanded a refund or for us to price match, based on the price you have seen elsewhere in the USA. As per our conversation on the phone, due to the additional charges not stated on the website, we were unable to price match.

By paying a deposit, you entered into a contract with The Dress Studio that you would purchase the dress, something which you have not fulfilled. With each deposit dress, customers are required to sign to state they understand that the deposit they place on any dress is non-refundable. Deposits are there to protect us as a business and by paying this, we remove the dress from the shop floor and note the details of the dress into the prom book, stopping anyone from that same school from purchasing that dress, even in another colour. The deposit policy is the same for all customers and should we provide refunds, as you can imagine, customers could easily secure a dress with us and then shop elsewhere, delaying/preventing us from selling that dress and that same style to the school.

We did not speak down to you, we offered you a partial refund as a good-will gesture. Something we do not normally offer to our customers so that you could then purchase the dress that you had seen for your daughter and then explained why we were unable to price match. You were not happy with this and have since proceeded to threaten us with more poor reviews, speak with our customers and “cause a fuss” for our small business.

It is with regret that I know that you are unhappy with the service we have offered but I believe we have gone above and beyond to please you.

Best wishes
Abby

Classificada 1 em 5 estrelas

SHOCKING EXPERIENCE!!

On entering the Dress Studio today we were made to feel really welcome by the assistant who explained to us the process - you choose the dresses then hand to the assistants who take your name/school then take them upto the fitting rooms ready for you to try.

My daughter looked around and picked out two dresses, she handed them to one of the assistants who took my daughters name and the school that she attends.. she said they will be waiting for you to try when your ready.

After approx 5 minutes we went upstairs to the fitting rooms excited to see how they would look and both the dresses were missing

She then asked several more assistants where the dresses had gone from the rail - they were searching round for the dresses for a while when finally we were given the reason that one of the dresses had already been purchased by the school my daughter attends (assistant was unsure of the school when we asked so wasn’t convinced by this at all) the other dress nobody knew where it was!!

I went back down stairs to look for the dress and saw one of the assistants with it over her arm.. I thought great she’s found it and was bringing it up for my daughter to try but when I approached her she said ‘sorry it has been picked by somebody else’

What an absolute joke!!

I drove from Stockport especially to let my daughter have an ‘experience’ to remember when choosing her prom dress

It was a shambles!!!

Disappointing, upsetting and a complete waste of time!

What was supposed to be a lovely experience was anything but!
I will NEVER recommend Dress Studio to anyone

21 de janeiro de 2024
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Resposta da The Dress Studio

Hi Victoria,

I am so sorry to hear this. This was an error on our part, and I am truly sorry that this was your experience. This is not how we normally operate. We pride ourselves in customer service and creating a positive and memorable experience for our customers and it seems we fell short this time.

We had many new starters in January and the staff have since had further training regarding this.

If you have not yet found a dress, I would love to invite you back to the store and provide you with a personalised experience. Should this be something you are interested in, please do give me a call on 01925 766 258.

Best wishes
Abby

Classificada 5 em 5 estrelas

Getting it just right!

Getting it just right!
Took my 16 Yr old to look for a prom dress - warm welcome at the door, quick efficient run thru of how they work…choose 3/4 dresses to try - none were right. Sensing our unease, Hannah stepped in to offer a little support & guidance. No pressure whatsoever to buy today, really friendly assistants & great ability to boost my daughter’s confidence & guide us to the right choice for her. Thanks to all, especially lovely Hannah who went above & beyond. Thank you 😊 x

7 de janeiro de 2024
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Resposta da The Dress Studio

Thank you so much Karen. I will be sure to pass on this lovely feedback to Hannah. xx

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