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Good customer service, I was kept informed at every stage of the process. The website was easy to use and I was able to find a vehicle that suited my needs and budget, I got it delivered straight to my door

Never use heycar. I have been lied to and communication once I had paid deposit was none existent. Bought the car 1st November it’s December and still no idea where it is. Clearly a problem with the vehicle but no one is honest. Embarrassment of a company

Ok, where do I start.

Late September 2024 I contact Heycar to purchase an Audi Etron, one of the stock sold exclusively by Heycar, so they are in fact the dealer in this instance.

I will also point out at this time, the Volkswagen /Audi financial services, alongside Daimler, own Heycar or indeed are the parent company, and Heycar is simply being used as the front of shop to move vehicles on. Bare this in mind as my account moves on.

So initial contact and payment made, sales team acknowledge they now need to source the car at VW/Audi site. As days move on, suspicion grows, as I receive either inadequate responses or no response regards warranty or more information on the vehicle.

So by early to mid October I send emails to relevant depts to withdraw and I am refunded. The transaction manager apologises and asks if I was to eve reconsider using Heycar he would personally deal with it.

After a few days, I get back in contact and I purchase the car using the managers assistance and information is quicker, more detailed and Warranty information is also explained better, as such I also purchase the extended warranty.

This is now late October 2024 and it's explained the vehicle taht I've paid the deposit on and completed finance docs (VW financial services) for is now moved to the prep center for Mot, Qc, valet etc etc.

This on the whole takes about 10 days, which I receive regular updates after I ask. I'm then informed the dept will contact me for a delivery date

So we are now coming to approx mid November, a few weeks after I've first asked about this car and we'll over. Month since I started dealing with Heycar as a whole.

I'm given a delivery date and a 3rd party company called 'driveme' who Heycar use, take on delivery.

Less than 24hrs from delivery date and I'm informed the car has a problem with is virtual mirror and needs fixed as the driver won't take the car. I'm informed this is the passenger side and it will be fixed In a few days. A few days pass and I'm told it's fixed.

A new date is given and I receive the car 21st November. Driver instantly tells me drive mirror has a fault. I then notice the following day the passenger side charge port, has a fault and doors won't open on auto. The cleanliness of the car was also questionable, a poor valet, more just love a hoover run over the car.

I then go through the process of requesting a repair, under warranty supplied with the car or otherwise.

This is when I realised that the concept of Heycar is well beyond the peoples ability which are involved in the day to day running.

Firstly the warranty any car is supplied is via Warrantywise. Now as I purchased an Etron I received the EV platinum plus package.

First issue, the warranty for that package on warrantywise website is minimum £200 an hour labour. The one Heycar provided £50 an hour. I think anyone would admit, that doesn't cover the costs for any car being repaired these days, never mind an Etron.

Second issue, within 48hrs of taking delivery of this car I was expected to claim against my warranty for faults that clearly existed during a QC check.

Heycar did offer a partial amount to assist with repair, but said it wouldn't cover the full repair and indeed VW/Audi wouldn't either. Crazy when you think they supplied a car with known faults.

So after days of comms via a customer support Team Leader, who I will praise highly. She explained the issue regarding being able to repair the car and eventually and very reluctantly I handed the across back to Heycar. Who sent another driver, with all the expense that incurred to collect the car in Scotland and drive it back to London.

I was fully refunded a few days ago, but I'm now scrambling about, looking for a car.

So Heycar concept on paper looks n efficient and transparent process but is nothing of the kind.

The process if you buy a car via Heycar and not an outside dealer on their site, is long, in fact very long, and disjointed to say the very least.

VW/Audi using Heycar to move their ex fleet, lease cars etc, without faults being rectified is worrying. Do I believe the passenger side mirror on my ca was ever an issue, definitely not. The drivers side was and again wasn't acknowledged.

These cars aren't being prepped correctly, before delivery to customers.

The warranty, if you take it, make sure to read it, in fact read everything Heycar give you time and again, to ensure it's correct. The warranty supplied via warrantywise does not cover pre existing issues. Indeed you shouldn't need to worry if it does, but it's clear from other reviews car are continually sold, and have a number of issues.

So 4 to 5 weeks after attempting to buy 2 different cars I have none.

My advice is, go to a reputable dealer, Heycar don't come close!

easy to use, quick reply from the dealer (retail Renault Swansea) who sent video and had phone calls about the spec of the car. they matched my old car trade in offer from a local dealer
I purchased/paid online and they arranged delivery within a week...so now waiting for the car to be delivered.

Much better way of getting a new car, as can choose spec/colour/year etc I want Nationally, get better price and get it delivered :)

Quick and clear. Easy to navigate

hi from start to finish very good experience kenan very helpful and imformative any questions promptly answerd with heycar the selection of vehicles is enourmous for me buying online was a positive experience and to finish the purchase isabel also very helpful I can only recommend heycar and would always use again thank you all very much regards Peter

I found a nice Kia Rio for a reasonable price at MG Wakefield. Heycar emailed and I requested a video.
Seemed a good deal with £200 cashback and free delivery. When I spoke to the Sales Executive he suggested I might get a reasonable price for Part Exchanging my older car. He eventually told me they were NOT now selling the vehicle through Heycar. As I live on Somerset the free delivery was probably a deal breaker for them.

Naj at the garage was helpful throughout - we would buy again. Paul

Very responsive & attentive.

Very good experience on my first time buying via Heycar.
Communication was timely and questions answered promptly.

The car was delivered in the evening to suit my work schedule and having had it 2 days, I'm very pleased with it so far.

I would recommend Heycar, and would use them again.

This is the first time I've bought a car online and was initially very sceptical. However Heycar have made the whole process as easy and risk free as possible. Had great help from Henor in sales and then Shane in customer support. Telephone contact wasn't the best but couldn't fault e-mail responses. The Skoda Superb met all expectations and was delivered in excellent condition. There were several issues but these were swiftly resolved - a major service (reimbursed) and faulty sensor (via warranty). All in all a very good experience and would highly recommend using Heycar.

Hankaran was very helpful all the way through the process!

Very simple to follow and kept in the loop every step

Buying a car was easy , so straightforward and hassle free. Kept up to date with communication all the way to delivery. In my case it wasn’t straightforward but heycar sorted it out so my car arrived pretty much on time . Great service would recommend thanks Heycar

Nice and easy communication. Easy purchase and care about the process until the end.

I have to admit I was extremely sceptical about buying a car online and terrified of parting with a large sum of money by bank transfer but I didn’t need to be!
From finding the car I wanted, through the purchase, Diogo was extremely helpful and very responsible to any questions I had. I also had direct contact with Lookers Gateshead during the purchase.
My car was driven down from Gateshead to Esssx for me and the guy that brought it down for Heycar was very respectful of what was now my property.
I would recommend them from the very positive experience that I had with them. Thank you - I love my new wheels!

I cannot express how happy I am, with the service I have received. I will give heycar UK a 10 plus.

Good communication but feel service could be quicker and slicker

Highly not recommend.
If you thinking about getting the car stay away if you don’t want to have trouble
Bought two and half month ago Peugeot 508 with 60k mileage. On our journey to Germany car had a breakdown. After visit in garage they said me car wasn’t serviced properly, lots of parts like filters didn’t were changed. Engine was working for long time only on few cylinders. Having proof from garage on invoice, and they refused to help me with this situation. Now I was left with car which can’t be fixed because of the damage. Finance to pay. Cost of all situation are bigger than you can imagine.
If you don’t want to have anything similar STAY AWAY !!
Took them 15 days to finally give me some answer ! Never had a worse experience with any company in my whole life !!