Car arrived in a disappointing condition, door handle stuck out and wouldn't retract, barrel of wheels clearly hadn't been cleaned for some time, letters missing from rear badging. I have been provide... Ver mais
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Leia as opiniões dos outros
Support up to delivery was exceptional. delivery was on time as promised and driver was courteous and helpful. There was a minor detail on receipt of car with missing cover plate but support team res... Ver mais
A empresa respondeu
Yet another hassle-free vehicle changeover. Team arrived early, went about their business quickly and quietly, and made sure all boxes were ticked before departing.
A empresa respondeu
Very helpful teams in all departments - shout out to Mason who has been very helpful recently. Great all inclusive subscription service with no hassle!
A empresa respondeu
Informações sobre a empresa
- Serviço de leasing de carros
- Concessionário auto
- Serviço de motorista
- Serviço de arrendamento
- Concessionário de veículos motorizados
Escrito pela empresa
Pivotal is a monthly subscription service that gives you flexible access to the Jaguar and Land Rover ranges. We can take care of everything: insurance, tax, servicing, roadside assistance and more. So you can simply enjoy the drive.
Informações de contacto
44 Featherstone Street, EC1Y 8RN, London, Reino Unido
- +44 (0) 20 3950 4833
- support@drivepivotal.com
- drivepivotal.com
4,7
Excelente
501 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great way to get a brand new high spec…
Great way to get a brand new high spec vehicle with a refresh every 6 months or so. No need to worry about insurance/road tax etc.
Unlike some other reviewers I have never had any trouble with return conditions and have probably had half a dozen vehicles under the membership
20 de janeiro de 2026
Opinião espontânea
Resposta da Pivotal - Car Subscription
Hi Mike,
Thank you for sharing your experience! We’re delighted to hear you’ve enjoyed the flexibility of driving high-spec vehicles and the convenience of having everything taken care of.
It’s great to know the return process has always been smooth for you, and we truly appreciate your continued loyalty and support.
Thank you,
The Pivotal Team
Everything was smooth from the initial…
Everything was smooth from the initial communication to post delivery.
12 de janeiro de 2026
Resposta da Pivotal - Car Subscription
Hi Muhamed,
Thank you for your feedback! We’re so glad to hear everything was smooth from initial communication through to post-delivery.
We really appreciate you taking the time to share your experience.
Thank you,
The Pivotal Team
Great service
I used Pivotal for around seven months and the whole experience was excellent from start to finish. They were incredibly easy to deal with, communication was clear, and the car arrived quickly in immaculate, spotless condition. I had no issues at all during the term, but even if something had come up, I was completely confident it would have been handled quickly and professionally. The return process was just as smooth and well-managed as the delivery. Overall, a very professional service and one I’d happily use again and recommend to others.
7 de janeiro de 2026
Opinião espontânea
Resposta da Pivotal - Car Subscription
Hi Jason,
Thank you for your fantastic feedback! We’re really pleased to hear that your experience with Pivotal was excellent from start to finish, from clear communication and quick delivery to the smooth return process.
It’s great to know that our service gave you complete confidence throughout. We truly appreciate your recommendation and would be delighted to assist you again in the future.
Thank you,
The Pivotal Team
Best in the market for subscription vehicles
It is good experience I had a range rover for 22 months they are a good company to deal with when servicing the car or when in a accident they give excellent support I mostly spoke to Ashley in my time what a wonderful agent she was always helpful like family so I would highly recommend these people for a peace of mind and good service
5 de janeiro de 2026
Opinião espontânea
Resposta da Pivotal - Car Subscription
Hi Mujeeb,
Thank you so much for your kind review! We’re delighted to hear you had such a positive experience with your Range Rover and felt well supported throughout, especially during servicing and after an accident.
A special thank you for mentioning Ashley, she’ll be thrilled to know her support made such a difference. We really appreciate your recommendation and are glad we could provide peace of mind and great service.
Thank you,
The Pivotal Team
Resposta da Pivotal - Car Subscription
Hi there,
Thank you for your kind words! We’re delighted to hear you found our service swift, efficient, and attentive. Your feedback means a lot to our team, and we look forward to continuing to assist you.
Thank you,
The Pivotal Team
I cannot fault the process or support…
I cannot fault the process or support provided . Information and condition clear and every point of the process has been supported by the Pivotal Team
6 de janeiro de 2026
Resposta da Pivotal - Car Subscription
Hi Steve,
Thank you for your kind feedback! We’re very pleased to hear that the process was clear and that you felt supported at every stage.
We truly appreciate you taking the time to share your experience.
Thank you,
The Pivotal Team
Fantastic from start to finish
Fantastic from start to finish! Will 100% be using Pivotal in the future for no strings attached leasing.
13 de janeiro de 2026
Opinião espontânea
Resposta da Pivotal - Car Subscription
Hi Tom,
Thank you so much for the fantastic feedback! We’re thrilled to hear you had such a great experience from start to finish.
We look forward to supporting you again in the future!
Thank you,
The Pivotal Team
Delivery mileage new vehicle arrived to…
Delivery mileage new vehicle arrived to replace the vehicle I had been using for the previous ten months.
Scheduled the exchange and all done within an hour. First class service.
17 de dezembro de 2025
Opinião espontânea
Resposta da Pivotal - Car Subscription
Hi David,
Thank you for your great review! We’re delighted to hear that the vehicle exchange was smooth and completed so quickly, and that you were happy with the service. Our team always aims to make the process efficient and hassle-free, so it’s great to know that came across.
Thank you for choosing us, and we look forward to continuing to support you!
Thank you,
The Pivotal Team
Resposta da Pivotal - Car Subscription
Hi Joanna,
Thank you for your review! We’re really glad to hear that everything was simple to set up - that’s exactly the experience we aim to deliver.
Thanks for choosing Pivotal!
The Pivotal Team
Excellent service - Great flexibility
Excellent service - great flexibility.
The entire onboarding and return / upgrade process works smoothly.
2 de janeiro de 2026
Opinião espontânea
Resposta da Pivotal - Car Subscription
Hi Naseet,
Thank you very much for taking the time to review your service. We are so pleased that you have enjoyed your experience, particularly with the onboarding and renewals processes.
Thanks again for leaving a review, we are delighted to have you with us!
Thanks
The Pivotal Team
From approval to delivery everything…
From approval to delivery everything was perfect and exactly how it was agreed. Smooth transition and great handover.
8 de dezembro de 2025
Resposta da Pivotal - Car Subscription
Hi Stevie,
Thank you very much for taking the time to share your review of the Pivotal service.
We are so pleased that we are able to deliver your vehicle to you so smoothly.
Hope you have enjoyed a break over the holiday period.
Thanks
The Pivotal Team
Unbelievable service!! 👏
Well where do I even start!
Piviotal is an absolutely amazing service.
They have looked after me and my partner over this year especially, we have had a few cars with them.
I would especially like to give a huge thankyou to Thomas, manuel and also Sam. All these guys have absolutely looked after us so much.
They are a credit to the Piviotal team.
I wish I had an address where I could send gifts for them all that how much I appreciate everything they have done.
But once’s again A HUGE THANKYOU!!
You’re all amazing and thankyou for looking after me and my partner through an extremely hard year.
Lots of love
Kevin and Chris
❤️❤️
15 de dezembro de 2025
Opinião espontânea
Resposta da Pivotal - Car Subscription
Hi Kevin and Chris,
Wow - thank you so much for such a lovely review! We’re incredibly grateful for your kind words and are pleased to hear that you and your partner have felt so well supported throughout the year.
A huge thank you for recognising Thomas, Manuel and Sam, we’ll be sure to pass this on to them, as feedback like this truly means a lot. They’re a real credit to the team, and we’re proud to have them.
Thank you again for trusting Pivotal during such a challenging time. We really appreciate you being part of the Pivotal community and wish you both all the very best.
Thank you,
The Pivotal Team
It was something I joined ages ago., but never thought I'd use it.
It was something I joined ages ago, and didn't think I would ever use it. But the Christmas offer and the lovely car that turned up, really changed my mind. My only negative thing is the car won't charge on the main stream chargers, but will do at home. Also the limit on the miles, 1500 per month, is at least 300 to 500 per month too low. Otherwise, it's a thing of brilliance.
8 de dezembro de 2025
Resposta da Pivotal - Car Subscription
Hi John,
Thank you for your review and for sharing your experience! We’re really glad to hear that the Christmas offer and the car itself changed your mind and that you’re enjoying the service overall.
We appreciate your feedback on charging and mileage, and it’s great to hear that aside from those points, you’re finding the service a thing of brilliance. Thanks again for taking the time to leave a review -we’re delighted to have you with us!
Thank you,
The Pivotal Team
Absolutely happy with the services I…
Absolutely happy with the services I received from Pivotal from initial conversation to collection. It’s great to have peace of mind since everything is included in the subscription, beautiful cars and always prompt responses when I needed to contact them. I’ll definitely be using again in the near future.
2 de dezembro de 2025
Opinião espontânea
Resposta da Pivotal - Car Subscription
Hi Erkan,
Thank you so much for your wonderful review! We're thrilled to hear that you had a seamless experience with Pivotal, from start to finish. It means a lot to know our efforts to provide great cars and prompt support are appreciated.
We can’t wait to welcome you back!
Thank you,
The Pivotal Team
The team at Pivotal have always been…
The team at Pivotal have always been helpful, even through the JLR cyber problems with deliveries etc. Such a hassle free way of driving a RR !
26 de novembro de 2025
Opinião espontânea
Resposta da Pivotal - Car Subscription
Hi Mr Featherstone,
Thank you for the wonderful 5-star review! We’re delighted to hear the team has been able to support you so well. Your feedback means a lot to us, and we’re always here if you need anything.
Thank you,
The Pivotal Team
Great company to deal with
Great company to deal with , efficient and supply great vehicles
11 de novembro de 2025
Opinião espontânea
Resposta da Pivotal - Car Subscription
Hi Roger,
Thank you so much for your kind words! We’re thrilled to hear you had a positive experience and found our team efficient. It’s great to know you’re enjoying our vehicles, and we look forward to continuing to assist you!
Thank you,
The Pivotal Team
Outstanding service
Melissa in finance was extremely efficient regarding a matter I needed help with recently.
3 de novembro de 2025
Opinião espontânea
Resposta da Pivotal - Car Subscription
Hi there,
Thank you for sharing your feedback! We’re so pleased to hear that Melissa was able to assist you efficiently. We’ll be sure to pass along your kind words to her - she’ll be delighted to know she made a difference.
Thank you,
The Pivotal Team
PIVOTAL customer experience is…
PIVOTAL customer experience is fantastic and their organization between their team really comes though when representing their brand and Land Rover
4 de novembro de 2025
Opinião espontânea
Resposta da Pivotal - Car Subscription
Hi Simon,
Thank you so much for your kind words! We’re delighted to hear that you had such a positive experience with the Pivotal team. Our goal is to ensure every interaction is seamless and well-coordinated, and it’s great to know that it came through.
We truly appreciate your feedback and look forward to assisting you again soon!
Thank you,
The Pivotal Team
Great experience
Was very impressed with the service from start to finish. I was assigned a car by the onboarding team and then got a call back a couple of days later as a better spec vehicle had become available which was a nice touch. Delivery was very easy. No issues during the 8 months that we had it.
I was a bit sceptical about the collection process and damage charges having seen some reviews on here but my collection was absolutely fine. We looked after the car and had it fully valeted before it was collected. We weren’t charged for anything so I guess if you look after it you will be fine. The collection agent works for JLR so there isn’t any incentive to find damages, unlike other lease cars that I have had previously.
Only minor comment is to give the delivery and collection drivers the customer phone number as we are a bit remote and it was a bit complicated getting messages to them.
Will definitely use you again.
24 de outubro de 2025
Opinião espontânea
Resposta da Pivotal - Car Subscription
Hi Ian,
Thank you for your kind and detailed feedback! We’re so pleased you were happy with the service, from onboarding to collection, and that everything went smoothly. We appreciate your note about driver contact details and will take that on board.
We look forward to welcoming you back again soon!
Thank you,
The Pivotal Team
Easily the best customer service experience
The company is an absolute pleasure to do business with in every respect. Staff is outstanding in all departments. Melissa Morgan at finance deserves a special mention but everyone I ever spoke to was a credit to the organisation.
10 de outubro de 2025
Opinião espontânea
Resposta da Pivotal - Car Subscription
Hi Istvan,
Thank you for your fantastic feedback! We’re thrilled to hear that every part of your experience was positive and that our team, especially Melissa, made such a great impression. Your kind words mean a lot to us and will be shared with the whole team.
Thanks again for choosing Pivotal!
The Pivotal Team
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