DS Opiniões 

stay well away from DS cars aftercare disgusting , below what has happened to myself

i have a lease car ds3 and i am absolutely disgusted with the after care from Stellantis Ds, all i get from everyone is its not in our policy !!! my car broke down 4 times the other day after picking my daughter up from the airport , engine light comes on all power lost after a couple of minutes i can then drive again , the next morning the car would not start bear in mind it is still in warranty, i rang DS Salford Manchester which is my nearest garage even though i live on the Wirral , i explained the car wont start they said best they can do is fit me in 4 September i said yes fine book me in and i will ring my insurance to arrange pick up of the car and send in the day before 23 rd which will be at my expense as the car is outside my house . I asked for a courtesy car and got told i cannot have one until 4 th September when the car is booked in , i said what am i meant to do till then they advised me to ring the ds after service number , i rang this number and omg how rude saying not there problem its not in the policy to give me a car till the garage has looked at it and they will then give you a car 4th September , i said its not my fault the car wont start and is under warranty yet your garage cannot book in till 4 September all i got was try Birmingham branch it may be quicker sir , i said Birmingham is 2.5 hours away but i will try i rang birmingham they said 4 th October !! i rang back spoke to another chap basically said not in our policy to give you a courtesy car !!!! and its up to me to get to work without a car !!! i am at a utter loss who to talk to i am disgusted in the after care and if one more person tells me its not in the policy i will go mad . Can any one at D s a manger get back to me with what they can offer me from 07 August till the 04 September , i own my own company in Liverpool i travel 40 miles a day to and from work i also have meetings all over the uk and have no vehicle !!!!! please someone come back to me !!

So here is my most recent experience with DS customer service. Dreadful.

As a result of the faulty Takata airbags still in place and the car having to be inmobilised for a good month, I had to pay for towing services they said they would provide- but didn't. As a result, a costly emergency towing service had to be booked last minute, to avoid missing my servicing appointment. Here goes:

Let me start by saying that Towing services were booked well in advance, before DS called me to supposedly provide a towing service. The price was £70, far inferior to £160 that I ended up paying because of a mistake that was made by either DS or the tow company DS hired, two third parties whose actions I couldn't possibly control. I will head straight to the facts now. I keep all my messages so I can prove all this. I also have receipts for repairs and towing services for a flat battery, as a result of the car being stop for a month -about £200- and towing services -£160-

Now bear in mind all the communications with DS on the phone have been recorded, as per DS own request.

I will provide a clear timeline so you can understand the situation in full.The following calls were made:

Friday 25/07/25, 9:47am- a DS agent called me to book towing services for the following Monday. She told me there was a Compensation scheme of up to £400 for towing services but we booked towing services with DS for 9 am and I cancelled the one previously booked. They could not guarantee the tow service would make it in time. I clearly stated on this and any previous correspondence that I had already booked an appointment with Arnold Clark to service the car on 28/07/25 at 11 am and missing it would mean a wait of at least 6 months. I trusted DS would keep their word, I was wrong.

Monday 28/07/25, 9:30 am, after having no sign of a towing service I called DS customer service to ask for an update. I insisted that the appointment could not be missed. DS agent quickly disregarded the call saying it was not up to them to check on towing services already contracted. So I had to book services myself, in a rush. It was extremely stressful since I was getting no help from DS. No updates, nothing. Finally, after calling to postpone my appointment with Arnold Clark twice and having to chase them to make sure they were coming -at a cost of £160-, a towing serviced took my car to them. I paid for this as I had no choice and also the current-at-that-point compensation scheme would cover for that -£400, previously stated- What I found outrageous was that after my car had been in the garage for some good 30 mins, someone from DS called to say the recovery vehicle DS booked was out on my street. Only 4 hours late. Had I used this service, my appointment would have been missed. Again, I can prove all of this.

Tuesday 29/07/25, 12:25 pm, another customer service agent called, patiently listening to every comment, every complaint I had about the situation. But he, of course, could not offer any help. He did mention a £70 + mileage tow Compensation scheme. The compensation was magically lowered from £400 to £70 + mileage and now, according to this email, even lower. £50 + mileage.

I am not looking to get anything else than what's rightfully mine. I am not willing to pay for a mistake I didn't make, costing me great stress for having to deal with this last minute, and I expect full compensation for cost of towing at least.

This is going into Google reviews, trust pilot and social media unless DS does the right thing and reimburses me. I will also never consider buying a DS car.

Please offer a reasonable solution so we can all move on.

Best

Angel Hernandez

The worst aftersales and customer service I have experienced in 35 years of buying new cars. I bought a new DS 4 in 2022, my subsequent experience of the dealership aftersales was very poor. Worse still was my encounter with DS Customer Service, quite frankly it is customer service in name only and in my view DS is totally disinterested in their customers.

If only I could rate them lower
My story if too long to write however my advice to anyone would be to steer clear at all costs. I have a car that is not fit for purpose and ds have absolutely washed their hands of me. DO NOT BUY A DS!!
Following a complaint to them, which took them months to respond, they have ignored the majority of my complaint and only addressed the parts that work in their favour. Vile company

Signed an order form for a top of the range DS7 Etiole only to be told on collection day that we have been gazumped by some corporate level deal whereby all DS7 stock has been registered to another company en masse. What a waste of time and effort.

When I chose the DS 4 1.5 BlueHDi 130 hp Performance Line+, I was excited: sporty and elegant design, refined finishes, truly a one-of-a-kind car.
Unfortunately, the real experience turned out very different from expectations.

🚨 Main issues encountered:
👉 Defective BSRF control unit
The BSRF control unit (Continental) started causing problems after just 2 years and 45,000 km: infotainment freezes, radio turning off by itself, unstable system.
The defect is well known to DS Automobiles and Stellantis, and it has even been acknowledged by DS Service. However, I was asked to replace it at my own expense (over €800), despite this clearly being a structural defect.

👉 Lack of transparent communication
Initially, the manufacturer had expressed willingness to cover the replacement costs.
But after weeks of waiting, the attitude changed: now there is a clear reconsideration, a scaling back of promises made. No concrete solutions, only empty phrases.

👉 Unstable OTA updates
Over-the-air updates, instead of improving the experience, caused additional bugs and malfunctions.

👉 Defective panoramic camera
After just a few months, the rear camera fogged up with condensation, becoming unusable in rain or fog. Unacceptable on a car of this category.

👉 Disappointing service (DS Service - Gruppo Zatti)
Endless waiting times, unprepared staff, vague answers. No real handling of the problem. I felt a lack of empathy and professionalism.

👉 DS and Groupe PSA customer service: shocking response
When I reported my case to DS customer service and Groupe PSA, complaining about the lack of assistance from DS Service Gruppo Zatti and the troubles I faced returning to the workshop, their response was surprising:

“The presence of Authorized Workshops in the area is the result of the manufacturer’s careful choice.”
“Your report will be taken into consideration to improve products and services.”

A reply that shows total lack of respect and commitment towards the customer, accompanied by blatant indifference to actually solving the issues.
This is exactly where a prestigious car brand stands apart from one that, unfortunately, is not.

⚖️ Also a matter of rights
The BSRF control unit is an essential electronic component that, according to Consumer Code regulations, should function for the entire useful life of the vehicle.
Such an early failure clearly represents an original defect, which should not be borne by the customer.

💬 In summary:
The DS 4 is a beautiful car to look at, but with serious technical problems and service that does not live up to the brand.
I expected greater reliability and respect towards the customer.

❗ I advise anyone interested in this “premium” brand to thoroughly research before purchasing. A car is not just design: it must guarantee reliability, support, and transparency.

I remain available should DS Automobiles finally want to take my case seriously and professionally, offering a concrete solution.
That would be a good start to improving the brand’s products and services, instead of ignoring or downplaying real and widespread problems.

My car would not start on 9 March 2025, which was a Sunday. I could not contact DS on a Sunday so I had to wait till Monday. When I contacted DS, I was told that the earliest my car could come in to be “diagnosed” was 1 May 2025. That is 8 weeks away! I asked for a courtesy car. DS have explained to me that they will not give a courtesy car until the diagnosis takes place. This is completely unacceptable. Where a car isn't starting at all, there clearly should be expediency on their part. They must have hundreds and hundreds of spare cars lying around, but they refuse to provide you any type of help. Disgraceful service. Would give them 1 star if I could.

I chose the ds3 crossback because I have had a regular citroen ds3 12 reg and also a citroen ds5 63 reg. I was quite dissapointed that ds no longer have the citroen backing. I have had the car since January 2024 it is a 19 plate. Other than the door handles been faulty I have had no problems with the car. The handles were replaced for me at no cost to me. I was very pleased with the service I got from ds customer care and the ds dealership. I had the cambelt done last year even though it had 45000 miles on it and it wasn't really due. Ds are lovely cars and you can problems with any car so its a bit unfair to say that ds are rubbish. If a car is looked after serviced and kept on top of then there should be no problem. Look after your car and it looks after you. My car passed mot with no advisories as well.

DS7 2.0 diesel Rivoli , 2019 . What a piece of garbage utterly poor build quality and full of faults and recalls some which are not actually admitted too by them , my car has had no end of issues from adblue issues to lights to electrical issues and it’s been in a garage now 9 weeks awaiting on a special tool they don’t have and need to wait for ..Stay away from this manufacturer folks they may look nice but build quality is very very very poor

DS4 2022 1.2 Petrol
Purchased in June 2023, immediately had a fault with the alarm siren which was eventually repaired. Now I have a major fault where the car won't start at all (19 faults in body control module). RAC could not repair so needs to be towed.

DS York have no courtesy cars available and won't look at my car until Friday so that'll be 7 days at least, without a vehicle, perhaps longer.

DS aftercare not open over the weekend.

So I sit here with my two year old 72 plate DS4 in the garage again. Display constantly goes blank or freezing. A/C hasn’t worked since new. At least it has been diagnosed now. Faulty condenser. Oh, sorry sir, your car has done 62,000. The warranty is expired at 60,000. After showing the problem logged on each service since new, they reluctantly agree to replace it free of charge. WS Davies is Stafford 4 week appointment wait. Fob you off all the time. They act like my car is the only one with issues. Have they not heard of the internet. It isn’t hard to find other owners with the same issues. DO NOT BUY A DS.

The level of customer service is shocking and poor. Customer car doesn't even come into it! Half of the people you speak to do not know any of the policies and product know is none existent! Not only did the customer care team give me wrong information but also cost me a huge amount of money as they uplifted my vehicle to over 200, miles away and refused to repatriate it to me. I then had to make the 6 hour round trip following a 12 hour shift! DS customer care is a disgrace!

As a repeat customer I couldn't be more happier with the work carried out for my MOT,,kept me upto date with everything going on,work been done and a time the car would be ready... fantastic place and run by a fantastic couple,

I implore the public DO NOT take your vehicle to these Cowboys. Damian the so called Boss charged us £2150 for a clutch replacement and so called gearbox fault. £900 for a box on Ebay that costs circa £300?? £900 for a clutch and £350 labour. DO NOT GO TO THESE! They need closing down.

I cannot emphasise enough how terrible DS is.

I bought a 2022 DS4 in December 2023. Only 2 days after collecting the car, the alarm system was faulty. Despite contacting DS customer care, I was told nothing could be done until March - without any offer of a courtesy vehicle in the meantime.

After hours of communication with DS Customer Care, DS Assist, and the dealership, I was still unable to get a courtesy car leaving my vehicle unsafe as it would not lock. When I attempted to escalate the issue, I was informed that the managers would not speak directly to me, and responses to my enquires were vague and unhelpful, for example, "don't know" when asked how the problem could be resolved.

In March, perhaps the most telling moment when I collected my car from DS Salford, a staff member cynically remarked, "shock, another DS with an alarm fault - they're all like this." Their suggestion? "Park it on the edge of a cliff and put a concrete slab on the accelerator." A great suggestion, if I hadn't spent over £20,000 on a car!

The car went to 3 different DS branches for repairs. The fault persisted following each attempt. After 6 months, I eventually returned the car.

This entire experience was horrendous. Following this persistent fault, delays and general lack of care, I will not be purchasing another DS vehicle. The company's handling of this issue has been neither proactive nor considerate, and the stress and inconvenience caused have left me deeply unimpressed.

As many other reviews allude to, the issue here is not the product which can be excellent but the aftersales service.

DS Chiswick from my experience are very poor, so poor surely it'd be far easier to do things right.

If you are around this area think long and hard about putting your money into DS. Any one of the other Stellantis brands are far more popular, you can get parts easily, and get them serviced anywhere. With DS you are stuck.

We zijn nu al jaren bezig met lekkende achterlichten. Dit is overduidelijk een fabrieksfout. Fouten kunnen gebeuren. Als koper heb je daar wel ellende van, maar dat is. Toch weigert DS categorisch zijn verantwoordelijkheid te nemen. En dan wordt het vervelend en naaste. Eerst het ene licht lekte. Hier hebben we veel over gecorrespondeerd. Na heel veel gedoe, wilden ze de helft betalen. Daarna kreeg het andere licht hetzelfde euvel. Weer gedoe en niets betalen, want het valt niet in de garantie.
Nooit een DS kopen, want je staat in de kou als er een fout gemaakt is, waar zij verantwoordelijk voor zijn

I have been told by DS that my vehicle battery is faulty so there is a recall, and that I can’t charge my car until it’s done. I haven’t been able to book it in for 3.5 weeks due to the garage not having space for the works to be carried out, meaning I’m not using the car for the electric power and the main reason I brought a hybrid. Called the customer service and they said they can’t help or give compensation as I can still use the petrol function still. No apology or anything, I have only had the car for a year! I have never had this with any other vehicle. Really not a good introduction to DS.

Parks cars in residential streets stopping elderly and disabled people parking by their house when approached and asked to move the man gets very aggressive and swears at the elderly. Very rude and a bully especially to older women

My Mom is buying a used DS3 CROSSBACK E-Tense and we have been dealt with by Kaiya.
She has been superb so far. We told her our budget and she found a car that met it.
She also gave us a long time to test drive it to make sure it was what we wanted.
She has been professional and friendly throughout and she is a credit to this dealer.
I had a DS3 CROSSBACK from this dealer years ago when they first came and out and they provided some of the best service I've had. I wouldn't hesitate to recommend them to anyone.