DS Opiniões 

Since Winter 2016 I have owned 2 DS5 vehicles and driven a collective 54k miles. Both were acquired nearly new and apart from 1 software glitch and a misting headlamp unit (replaced under warranty) they have been wonderful to own and totally reliable. Well built in my view with lots of kit and a character of their own.

My nearest DS dealership is now over 45 miles away (local one closed to DS in 2019) but I get service support from my nearby Citroen dealer Yeomans Fareham (excellent). It saddens me that the DS network is now so small and that I still haven't seen one of their latest models on the road (DS4, DS9). Great cars that are being under-sold & missing their market in my view. I'd buy another DS if a dealer was closer.

I have just experienced an awful customer experience. My Ds7 has had ongoing issues throughout ownership in the last 3yrs and service has often been average at best. On the other hand I have had first class service from certain staff over the period of ownership. The garage I originally purchased it from 5 miles from home no longer offers DS aftercare so my nearest aftercare centre is now 30 miles away ! I should point out that the dealer based in Birmingham North are trying to help me and are doing there best with the current issue which is ongoing. I have a contract whereby if the car has to be recovered to a garage I am entitled under that contract to a replacement vehicle via parties which are Rac, Enterprise rental and DS/Citroen who I assume are employing those services to make process for recovery / onward travel work. So today my car has been recovered and up to the point where the car was dropped at the garage via the RAC I cannot fault the service I was given. The DS problem exists around a ad blue / engine problem whereby out of nowhere it tells me I have very little mileage left before my car will not start due to the ad blue running out - the ad blue has always been found to be present with good levels and far from being low. This has happened 5/6 times. So we get to the point today where I am waiting for Enterprise who eventually call me at the garage to say they have no vehicles and no other Enterprise in the region has a car either to loan me under the agreement ! After much phoning around on my part it was ultimately confirmed there was no car for me and that the options were that I could get a taxi home but that would forfeit any loan car obligation on the contract providers part going forward or I could hire a car up to £30 a day but that would require authorisation / claim back on my part but this was not guaranteed.

I am over 30 miles from home and completely underwhelmed by my experience with Citroen/DS and its partners today. When I purchased the vehicle I was promised so much by way of aftercare and the experience has been quite unpleasant at times with a real failing of manufacturer support to their own customer promises.

I stress the garage in Birmingham North has done all they can to help so credit to them but my experience would lead me to tread very carefully when considering the DS brand. It promised much but unfortunately didn't get anywhere near to expectation on pretty much every level.

Thanks Birmingham North BTW

I have had my ds3 cabriolet for 4 years. It has been recalled for an issue with the engine which has not been fixed. This car is now back at my only local DS dealership in Cardiff 13 miles from where I live. They had had the car since Tuesday and have refused to fix the issue without all service invoice history, even though this is a known fault, and supposedly what the recall was for.
This is the worst car I have ever purchased and would not recommend DS to anyone.

When customer care ring you and say they hadn't replied because they were in hospital yet their reception told you they were in a meeting lol...

Horrendous customer service. Don't really give a damn about the customer service, customer care. Told incorrect things about my car, very poor service by the main dealer. I cannot recommend you buy a DS as the service is disjointed and they really don't care.

Save your money, your times and your nerves and go to another manufacturer who bothers to give you good customer care.

The main key fell apart due to a spring coming loose when just under 20000 miles on the clock. Almost 5 months later and I am still trying to resolve it. Its a complete nightmare.

I suggest you avoid buying a DS or a Citreon. Just save yourself a lot of stress, time, money and effort and do not buy a DS.

WOULD GIVE THEM NO STARS IF POSSIBLE - AVOID CITROEN AND DS AT ALL COSTS.
I had an accident in my car at the beginning of December 2020. The garage estimated 1 week to fix the car. It took 5.5 months to get my car back as DS had no spare parts available, some went onto back order and came in about 6 weeks, some could not be ordered as they weren't being manufactured (this part is part of the front grill so not some obscure part). It was finally able to be ordered but 3 months on and it is still on back order with no end in sight.

I could have had my car back after 2.5 months but the sensors on the car needed to be tested as they are part of the safety features of the car so it went to their authorised repair dealership. They kept the car 3 weeks then said they didn't have the right equipment to test the sensors and in fact only dealt with Citroen and Peugeot. Dont know why they took the booking for my car when they knew the couldn't fix it.

Then it was going to go to an actual DS dealership to test the sensors. According to them due to covid they couldn't take the car for a month. But on the day it went to DS it was turned away as apparently that dealership was closing for good and not taking any cars. Yip they not only didn't bother to tell anyone not to bring in their car that was already booked in but it also turns out they weren't closing till the end of the month which was a few weeks away. So the car turned away for no reason.

Throughout this I had a complaint in with DS. Their customer service was appalling and I constantly had to chase them for updates. They will not provide any kind of compensation with regards to paying for fuel for a petrol courtesy car when my actual car is electric. Apparently paying by bank card during covid and this showing on your bank statement is not proof of purchase of fuel. That's right folks they insist on receipts.

They won't help pay towards the cost of not having my car for 5.5 months but still having to pay £429 a month for it. Effectively I paid £429 a month to drive a Vauxhall Mokka which was my courtesy car which by the way if I was leasing would have been £180 a month but as it was a courtesy car my insurance is actually being charged £1500 for so my insurance claim is way higher than it needed to be.

Oh and if you think that the ombudsman will help you then think again as although Citroen signed up to the ombudsman's regulations DS did not. That's right if you want to be regulated by the ombudsman you have to voluntarily sign up, I guess the fact that DS chose not to be regulated speaks for itself.

Don't waste your time or money with DS or Citroen unless you want to be without your car and thousands of pounds out of pocket.