Dubarry of IrelandOpiniões 

In a world of sales and profit taking priority it’s so refreshing when a business takes a question from a customer asking for advice, and not only answered but took control and totally sorted the situation, even after 5 years, without charging one single penny. This company was the best l have ever dealt with and I want to say thank you again for your service, helpfulness and support! Thank you ☺️

Galways, worn only a few times, sole has detached from the boot. Our excellent cobbler can’t repair due to the poor quality of the sole and how it’s attached. He says the brand is known for skimping on this part of the boot. Dubarry also can’t repair. Would never buy from this company again, quality boots should be able to have sole replacement.

Excellent product quality and customer experience was swift and very helpful.

I bought some stoketown Dubarry boots a few years ago. I wear them daily for dog walks and they are the must comfortable and waterproof boots I’ve ever owned. The customer care has been exemplary and they have posted out new laces to me. Excellent service.

I’m delighted with my Dubarry items. I recently bought a new pair of deck shoes, the Neptune, which is actually my second pair. I wear both pairs all the time and they've never disappointed so far. I also have some of the performance gear including a T-shirt and jacket, which I wear for tennis and always get compliments on from other players! Delivery in Ireland was super fast too, next day delivery :)

I have had a number of Dubarry products, Galway boots and deck shoes. All have been excellent and long lasting, however when my deck shoes finally expired Dubarry have done a wonderful job of resoling them for me so that my shoes continue to give excellent service. The customer service experience has been second to none, and also incredibly efficient.

Great customer service, resolved a query about a new pair of deck shoes really well and were lovely to deal with

Great service… I bought a second pair of dubarry boots recently and these are the most comfortable boots I have ever owned. Unfortunately one of the lace up eyes broke so I returned the boot to the shop just off Sloane Square. The follow up service was great, regular phone calls and messages keeping me informed. Now I am reunited with my boot and all good. Great job! Thank you.

Bought two men’s Aquatech fleece and the cuff and bottom hem stitching unravelled after a couple of wear .
Very disappointed with the very poor quality of the garment .
Avoid this particular product .
PS: Dubarry has been in contact with me and gave apologised about the garment and have now given me a full refund .
I hope to buy a new Dubarry garment with the refund .

Bought a pair of Clipper Mens boat shoes in Size 11 (46).........Arrived and at best they are a size 10.

Very disappointing and it appears that Dubarry are no longer the company they were known for.

I have had pairs going back to the 80's. Stitching and soles are by no means anything compared to older shoes.

Recommend you avoid and try other reputable brands which have not sacrificed quality over profit

I absolutely love the boat shoes, which are comfortable and so good locking that they work from dressy to outdoorsy with everything in between. They are good for daily wear for a year or so, but sadly can't be resoled without material compromises (I tried). Customer service outstanding. I had one tiny quality tweak, and they immediately stood behind the product completely--I could not have asked for more. This is my 'go to' daily shoe.

Excellent customer service from Sloane Square - Chelsea branch. I had a minor issue with one of their coats I purchased. They immediately corrected the issue within 1 week and were a pleasure to deal with. I rate their clothing and service in the event of any minor problems.

Love this shop !
The staff (Floarea Batuciu and Mr Hastodi in particular) are incredibly helpful and very professional.
The merchandise is of the highest quality materials and extremely well made.
They are not just dog friendly, but dog welcoming- so fresh water and ball ready for four legged customers !
Can’t recommend them highly enough.

I received a pair of Luxury Alpaca Wool Long Socks as a Christmas Gift 2024, having only worn these about a half dozen times that winter and around the same number of occasions again this winter. These socks have now completely worn out on both heels, whereas the remainder of the socks are absolutely fine with no signs of wear whatsoever. For a product that cost £35 a pair, I would expect substantially more service than has been experienced and which are now outside of the 12 month guarantee period.

I bought a pair of Galeays in 2009. I only wore them a few times per year, maybe 5 times or so. Well, apparently if you don't wear them ENOUGH, the sole dries and separates. Now they are useless to me. I wish I had known, I would've wore the sh*t out of them everyday instead of trying to make them last.

Had a leak in some boots that I had for about 18 months. Amber liaised with me and arranged to send them back for a leak test. After the leak test they sent out a new pair of boots. Excellent communication every step of the way and delighted that they have ben replaced (as they are my favourite boots). Thank you

Went to the shop today to get new laces for my Commodore shoes
Staff were both very friendly and obliging and did the job there and then
Many thanks to them
I will be back!

Brilliant customer service ! quick resolution.Love the boots and customer service is exceptional.

Seems to be a common thread here. Bought a pair of boots that didn’t see 2 winters. Sole coming off. Told like other reviewers that I must have purchased old stock. Then asked for proof of purchase. Got my bank to trawl through my account for nothing as then told to take up with retailer. They were the ones who told me to contact the company. Went to the cobbler to see if they could be stuck and was told they see this all the time with Dubarry. The sole just disintegrates. Shocking product best avoided
Re…
Thanks for your reply. Though having admitted that the Kotex or something disintegrates after a period of time on the sole and that what I purchased must have been old stock. The retailer advised me to contact the company So despite disappointed and admittedly not having kept a receipt ( who does for two years) and having trailed through my accounts to find date of purchase which I gave. You advised without a receipt you would not repair. Your product didn’t last 2 years. The moral of the story is to make sure you safe keep your receipt when buying from this company. Not for a replacement but it could get you a repair. Not impressed hence my review
I don’t appear to be the only one with this experience on here

Absolutely excellent service from Dubarry customer service. I lost a button off my Dubarry jacket and was distraught as this was the last present my husband bought me before he passed away. I contacted Dubarry customer services and within days replacement buttons had been sent free of charge. I’m so grateful to the kind assistance of Amber who arranged this for me.