Dubarry of IrelandOpiniões 

I’ve bought Dubarry boots for the last 20 years. In that time the quality has gone down hill. The last 2 pairs I have bought in close succession because and both have exactly the same problem with disintegrating soles. They are made of foam like substance within. I’m not buying Dubarry anymore.

I received two pairs of Dubarry shoes as a Christmas gift. They were bought in the Ballinasloe outlet. Both were size 45 ,but , while one pair fitted well, the other pair were too big. I emailed Dubarry and received a reply from Noel M.in Sales. From that point until the problem was ultimately resolved, Noel was a credit to Dubarry and to himself.

I had an issue with a Dubarry jacket which was resolved quickly and efficiently. A shout out to Amber who dealt with the process perfectly. I have bought a range of sailing and country sports clothes and shoes from Dubarry and remain a long term fan.
Jonathan

I bought a pair of ladies Dubarry boots some year ago, I wore them a handful of times, but decided to wear my old boots out first. The boots have stood in the bottom of my wardrobe all this time. When I got the boots out to wear I saw the soles had split - soles and heels on both boots. I sent photos to Dubarry which showed no wear on the soles. They were not interested at all and said the boots were an old model and they only had a one year warranty. I may have been sold old stock, I wouldn’t have been aware of that. It appears this problem with the soles is well known to Dubarry and is obviously a manufacturing defect which they seem to be aware of but do not acknowledge.
I would advise everyone look at other makers of this type of boot.
I have just had a reply from Dubarry saying the boots are 18/19 years old. I have not had them that long so was obviously sold an old model. That does not alter the fact that there is a fault in the manufacture as the boots have only been worn a few times, which is perfectly apparent by the pictures I sent them of the soles. I have had good shoes as long as the boots, the soles of those have not split or separated from the shoe. Others have contacted Dubarry with the same problem but they will not acknowledge or own up to this.
Dubarry - you ought to be ashamed.

Amazing products and super fast shipping. I had to return one item and it was faultlessly easy and speedy.

I contacted Dubarry by email to enquire if it was possible to purchase a zip pully for a Gilet that my wife has had for a very long time. Almost immediately I received a reply from Amber informing me that not only get one it would be free of charge. I certainly did not expect that. A few minutes later an other email popped into my inbox from Dubarry (Amber). I immediately assumed that it was to tell me that I would have to pay postage or something. Not the case, it was Amber asking what colour I wanted.
This in my opinion is customer service at the very highest level and definitely not what most of us are used to nowadays.
Amber, you are an asset to Dubarry.

Just so professional.
Everything arrived beautifully packaged and with care.
Very clearly Dubarry go the extra mile and their service and quality is worth every penny

A last minute gift - I called to check it was in stock, charming lady went to check the shelves in the warehouse and confirmed there was one left. I immediately ordered on the website but put in the wrong address - called Dubarry back and lady immediately intervened and changed the address on their system. Boots arrived the following day. Outstanding service that a lot of retailers could learn from. Thank you.

I was so stupid to recommend my hubbie to buy a bigger size outdoor boots (which I did and that was the right decision for me). Unfortunately they became too big after wearing them for a few weeks. Dubarry offered us to send some insoles and extra thick socks for free!
Thanks to Danielle from the customer service.

Men's Chelsea boots are great but my pair had some issues after 6 months. However Flory at the Sloan Square store had the issue resolved within a day. Great customer service.

Superb customer service. Prompt and personalised responses to emails. Quick and efficient delivery and returns service for a top quality item.
Highly recommended

I had lost a button off my Dubarry jacket. I made contact with the company and was sent, FOC two new buttons. Wonderful, efficient, personal customer service. Thank you.

Just the most wonderful customer service ever from Amber - thank you - you are fabulous. You went above and beyond to help me out to find replacement favourite boots, 🥾 am thrilled to bits! Have told my friends I’d ALWAYS recommend Dubarry

I really had great experience, the staff professional, and try to help me to choose the nice jacket , I will visit again

I have bought dubarry shoes for a number of years but I now find the quality is no longer there. My most recent pair pieces have fallen off the soles ,the lining has frayed and the black strip at the heel has worn away leaving bits of white showing.i can get the same kind of shoe on temu for 30 euro

Great customer service and wow - what boots!!! Expensive, sure, but so worth it and they will last for ages. Love this brand. 😍💚

Popped into their Edinburgh store and loved it. The place looks great, with a classy country vibe and really good quality gear. The staff were friendly and knew their stuff, which made the visit even better. Definitely worth a stop if you’re in the area.

I work for the RNLI and crew in Howth lifeboat station, when at sea on exercise' or no service' i wear my Dubarry boots all the time keeping my feet warm and dry at all time day or night.

Recently i contacted you about the souls wearing on my boots and you were very prompt with advice and were to get them repaired.

I spend a lot time at sea and would not hesitate in recommending your product. Thank you Dubarry great job.