DV8 Fashion Opiniões 

Resposta da DV8 Fashion

26/07/2024

Hi Ann,

Thanks for taking the time to leave us a review.

Sorry for the late reply - we were not using Trustpilot at the time that you left your review, but now that we are, we thought it was important to work back through the reviews to answer as many as we can.

We are very sorry to hear of your experience in trying on an item in our store.

I hope that you can appreciate that DV8 do not place the price tags on the garments that we sell - this is done by the manufacturer.

Nonetheless you are our customer and such we fully understand and acknowledge your concern. We will review your feedback and if any remedial action can be taken we will do so.

Should you have any outstanding issues regarding this please email us at info@dv8fashion.com with "TrustPilot 26/07/2023" in the subject line.

Kind regards,

DV8 Online Team

Resposta da DV8 Fashion

Actualizada a 26/07/2024

Hi Jo,

Thanks for taking the time to leave us a review.

Sorry for the late reply - we were not using Trustpilot at the time that you left your review, but now that we are, we thought it was important to work back through the reviews to answer as many as we can.

Your Order, placed July 6th, was cancelled as the Payment did not pass the 3D Secure Anti-Fraud Screening on our Website.

The reason being that it took an unusually high number of attempts to correctly enter the correct card details during checkout. There were also two further significant issues, which we cannot disclose in this reply.

In terms of contacting us, we were contactable via reply to the email that you say that you had received, in addition to this we are contactable in the following ways;
- Reply to your Confirmation Email
- Reply to your Dispatch Confirmation Email
- Live Chat on our website
- Contact us section on our website
- Via any of our Social Media platforms.

Should you require any further assistance with this please feel free to reach out to us via any of the methods above where we will be happy to assist you further.

Kind regards,

DV8 Online Team

Resposta da DV8 Fashion

26/07/2024

Hi Davide,

Thanks for taking the time to leave us a review.

Sorry for the late reply - we were not using Trustpilot at the time that you left your review, but now that we are, we thought it was important to work back through the reviews to answer as many as we can.

Please accept our apologies for the negative experience which you have had in one of our stores.

It appears that on this occasion we have fallen short of our normally very high standards of Customer Service.

If there is ever anything that we can do to assist you, please feel free to email us at info@dv8fashion.com

Kind regards,

DV8 Customer Service Team

Resposta da DV8 Fashion

26/07/2024

Hi Liz,

Thanks for taking the time to leave us a review.

Sorry for the late reply - we were not using Trustpilot at the time that you left your review, but now that we are, we thought it was important to work back through the reviews to answer as many as we can.

Please accept our apologies for the negative experience which you have had in our Monaghan Town store.

It appears that on this occasion we have fallen short of our normally very high standards of Customer Service.

If there is ever anything that we can do to assist you, please feel free to email us at info@dv8fashion.com

Kind regards,

DV8 Customer Service Team

Resposta da DV8 Fashion

Actualizada a 25/07/2024

Hi Drea,

Sorry for the late reply - we were not using Trustpilot at the time that you left your review, but now that we are, we thought it was important to work back through the reviews to answer as many as we can.

You have left this review against the wrong company.

As we advised you at the time that you first reached out to us - your purchase was with an entirely different company who are based in USA - dv8shoes.com

This company has no connection whatsoever to our company and so we would very much appreciate it if you would consider removing this review and submitting it against the correct business.

Kind regards,

DV8 Customer Service Team

Resposta da DV8 Fashion

26/07/2024

Hi Jana,

Thanks so much for taking the time to let us know about your positive experience.

Sorry for the late reply - we were not using Trustpilot at the time that you left your review, but now that we are, we thought it was important to work back through the reviews to answer as many as we can.

It's great to hear your positive feedback on our Fermoy store - this just reaffirms what we already know... they are awesome... and so are our Fermoy customers :-)

Have a great day,

DV8 Customer Service Team.

Resposta da DV8 Fashion

26/07/2024

Hi Pam,

Thanks for taking the time to leave us a review.

Sorry for the late reply - we were not using Trustpilot at the time that you left your review, but now that we are, we thought it was important to work back through the reviews to answer as many as we can.

Please accept our apologies for the negative experience which you have had in our Castlebar store.

If there is ever anything that we can do to assist you, please feel free to email us at info@dv8fashion.com

Kind regards,

DV8 Customer Service Team

Resposta da DV8 Fashion

26/07/2024

Hi Mr Slack,

Thanks so much for taking the time to let us know about your positive experience.

Sorry for the late reply - we were not using Trustpilot at the time that you left your review, but now that we are, we thought it was important to work back through the reviews to answer as many as we can.

In an age when people are so much more likely to share a bad experience, it is so encouraging to receive positive feedback - thank you so much.

We hope you will shop with us again soon.

Kind regards,

DV8 Online Team

Resposta da DV8 Fashion

26/07/2024

Hi Marco,

Thanks for taking the time to leave us a review.

Sorry for the late reply - we were not using Trustpilot at the time that you left your review, but now that we are, we thought it was important to work back through the reviews to answer as many as we can.

Firstly I can assure you that we are an Official Stockist of Levi and we do not sell fake products.

At the time of purchase we advised you that Levi ran a campaign whereby one in every 1,000 items that they produced had a blank Levi tab - this is something that dates back to the 1960s.

We had suggested Googling "Levi Blank Tab Campaign" if you felt that you needed to independently verify this. You are also free to query this with Levi themselves, who will verify that (a) we are an Official Stockist and that (b) the Blank Tab is intentional and not a fault.

The item that you have received is genuine and in fact more sought after because of the rare blank tab.

Customer Satisfaction is our main priority and if we can do anything more to assure you of any of the above please feel free to reply to our last email with you (02/03/2023 @ 10:06).

Kind regards,

DV8 Online Team

Resposta da DV8 Fashion

26/07/2024

Hi Aaron,

Thanks so much for taking the time to let us know about your positive experience.

Sorry for the late reply - we were not using Trustpilot at the time that you left your review, but now that we are, we thought it was important to work back through the reviews to answer as many as we can.

Thanks so much for the positive feedback.

We hope your wife loved her birthday gift. Don't forget to give us a try when the next one comes around.

Kind regards,

DV8 Online Team

Resposta da DV8 Fashion

26/07/2024

Hi Brian,

Thanks so much for taking the time to let us know about your positive experience.

Sorry for the late reply - we were not using Trustpilot at the time that you left your review, but now that we are, we thought it was important to work back through the reviews to answer as many as we can.

Thanks so much for the positive feedback. I remember sorting this out for you at the time and it was a pleasure.

Hope you will shop with us again soon and if you need any help with the sizing please get in touch.

Kind regards,

Anthony

Resposta da DV8 Fashion

26/07/2024

Hi Andrea,

Thanks for taking the time to leave us a review.

Sorry for the late reply - we were not using Trustpilot at the time that you left your review, but now that we are, we thought it was important to work back through the reviews to answer as many as we can.

For our international customers we have a strap at the top of the page which advertises that Express Shipping (3-5 days) is available.

At the checkout there are two options;
1) Express Shipping 3-5 days
2) Economy Shipping 10-20 days

We send an email to all customers who have chosen the Economy Option because in our experience many customers proceeded through the checkout and perhaps miss the detail regarding the 10-20 day timescale - this can lead to disappointment when the package does not arrive as quickly as they had anticipated.

The email will have drawn to your attention that you have selected the slower method of delivery and that we want to confirm that you are indeed happy with that before we post the item, at which point it is to late to change your mind.

The vast majority of our customers are thankful for receiving this email and many of them wish to upgrade to the Express service, having not fully appreciated the delivery timescale on the Economy method.

As regards the tracking, the service that you had chosen does not include full end-to-end tracking. You do receive a tracking code, but this will only display two stages - (a) the date and time the item was posted, and (b) the date and time that it was delivered... but it does not show the stages in between.

That tracking is only activated and available once our courier first scans your package, in other words it isn't available the instant that the order is placed (when you had first requested it).

On dealing with your initial queries we felt that it would be best to upgrade your shipping method, at our own cost, in order to provide you with further reassurance - this is why your tracking ultimately contained the additional information.

I trust that the above information taken from your order notes deals with your query, but should you have any outstanding issues that you would like us to deal with, please reply to your Confirmation Email and we will be very happy to assist you further.

We are glad that you received your package and hope that you would consider shopping with us again.

Have a lovely day.

DV8 Online Team

Resposta da DV8 Fashion

Actualizada a 26/07/2024

Hi Zoe,

Thanks for taking the time to leave us a review.

Sorry for the late reply - we were not using Trustpilot at the time that you left your review, but now that we are, we thought it was important to work back through the reviews to answer as many as we can.

This can only occur where there is an issue with the payment - for example our 3D Secure Anti-Fraud System flags an issue. Examples of what can cause this: multiple attempts to correctly enter the card details or Card Holder Name does not match the Addressee's.

You will always receive an email when this occurs - these are system generated and so it isn't possible for it not to be sent. Please note though that they can end up in your Junk Mail.

I trust the Card Holder received the funds back in their account within 3-5 Days, but if there are any outstanding issues please reply to your Order Confirmation Email.

Kind regards,

DV8 Online Team

Resposta da DV8 Fashion

Actualizada a 26/07/2024

Hi Chris

Thanks for taking the time to leave us a review.

Sorry for the late reply - we were not using Trustpilot at the time that you left your review, but now that we are, we thought it was important to work back through the reviews to answer as many as we can.

As stated in the Terms & Conditions of this offer; "This discount cannot be used in conjunction with any other offer, discount, reduction or sale item."

Please ensure that the items that you are applying the code to are not already reduced.

Kind regards,

DV8 Online Team.