DV8 Fashion Opiniões 

Resposta da DV8 Fashion

11/11/2025

Hi Annette, I can see we have resolved your issue if you need any further assistance please reply to your last email.

Resposta da DV8 Fashion

Actualizada a 27/10/2025

Hi Signe,

Thanks for taking the time to leave a review.

It is disappointing however that the review omits so much of the context of why your order was cancelled.

Your order was cancelled as you had in fact selected the incorrect shipping method, potentially leading to a situation where your international package would be delivered after you had left the country.

You had advised us that you had intended to select the Express option and needed the package to be delivered within 5 calendar days (4 Working Days) at which point you would be leaving the country.

You had in fact, selected the Economy Shipping option which delivers in 8-12 Working Days meaning that the package was estimated to be delivered between 6 and 12 calendar days after you had left the country.

Given the time-sensitive nature of your request and the risk of the parcel arriving after your departure, we made the decision to cancel the order to avoid further complications (examples: customs clearance, signed for delivery etc).

We also invited you to place a new order using the Express option and provided guidance on the likelihood of timely delivery.

We always aim to be clear and proactive in our communication, especially where delivery timelines are concerned. Unfortunately we couldn't guarantee delivery before you left the country - something that is somewhat beyond our control.

If you have any further issues regarding this order please feel free to reply to the last email that we sent to you and we will be happy to provide you with a further response there.

Kind regards,

DV8 Online team

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FOLLOW UP REPLY;

Hi Signe,

Please refer to your Confirmation Email which, along with our order system, confirms that you had selected the slower Economy Service. This is also why you were charged the lower delivery fee at the time of checkout.

We are very happy to answer your query, but would kindly ask that you avoid misleading others in what you are posting in your review.

We are happy to continue the discussion further via email should you require any further support.

Resposta da DV8 Fashion

16/10/2025

Hi "Where is my product",

Thank you for reaching out.

Unfortunately, we're limited in how we can assist as your review was submitted anonymously and without an order number.

If you have a genuine concern regarding the whereabouts of your delivery, please reply directly to your order confirmation email. Our team will be happy to look into it and provide support.

Kind regards,
DV8 Customer Service Team

Resposta da DV8 Fashion

Actualizada a 13/10/2025

Hi Gerard,

Thank you for taking the time to share your feedback. We're genuinely sorry to hear that you're still disappointed following your recent communication with us.

We understand that in your earlier email, you indicated a negative review might follow if the matter wasn’t resolved to your satisfaction.

While we always take customer concerns seriously, our decisions are based on fairness and consistency, in alignment with both consumer rights and our company policy. These principles guide how we support all our customers, and we don’t shape our decisions based on the prospect of negative reviews. We believe this approach helps us maintain integrity and ensures that everyone is treated equally.

With regard to the trainers you contacted us about, we’ve carefully reviewed the issue and found that the wear you highlighted appears to be consistent with wear and tear, rather than a manufacturing fault. We do appreciate that you may see things differently, and we’re genuinely sorry this has led to disappointment.

It’s worth noting that we’ve sold a significant number of these trainers and haven’t received similar complaints or returns. Given that you’ve experienced this twice (albeit with different retailers) it may be that the wear is related to usage and expectations around durability, rather than a fault in the product itself.

We’ve also reviewed our communications with you and are confident they were handled professionally and courteously throughout.

If there’s anything further you'd like to discuss, please feel free to reply to our last email. We’re always happy to help where we can.

Kind regards,
DV8 Online Team

Resposta da DV8 Fashion

30/07/2025

Hi Mr. McGuinness,

I’ve looked into this for you and can confirm that we’ve contacted you on three separate occasions regarding this order—once with an update and twice in response to your previous messages.

It’s possible that our replies may have been filtered into your Junk or Spam folder, depending on your email settings.

For your convenience, I’ve included the content of those email responses below.

Please don’t hesitate to reach out if you have any further questions or need additional assistance.



From: Orders orders@dv8fashion.com
Sent: 23 July 2025 08:39
To: Sean McGuinness *********@gmail.com
Subject: Order ID: 471115

Hi Sean,

Thank you for your recent order.

During our final quality check prior to dispatch, we identified an issue with the stitching on the toe of the right trainer.

As we’re committed to ensuring you receive products of the highest standard, we’ve decided not to send this pair and are currently sourcing a fresh replacement from one of our retail stores.

As a result, there will be a slight delay in dispatching your order. We expect to have the replacement pair ready by Friday, with delivery estimated for Monday, 28th July.

By way of an apology for the inconvenience, we’ve included a promo code for Free Shipping on your next order.

We appreciate your understanding and hope you agree that a short delay is preferable to receiving an item with a defect.

If you have any questions or need further assistance, please don’t hesitate to reply to your order confirmation email.

Kind regards,
DV8 Online Team



From: Info info@dv8fashion.com
Sent: 25 July 2025 15:39
To: Sean McGuinness *********@gmail.com
Subject: RE: I have a question about my order

Hi Sean,

Thanks for your message.

We sent you an email at 08:39 on July 23rd explaining that there would be a delay to the shipping of your order due to a quality issue.

We received your replacement pair today and they have shipped - you will have received an Order Shipped Email today. Delivery is estimated for Monday, 28th July.

We appreciate your understanding and hope you agree that a short delay is preferable to receiving an item with a defect.

If you have any questions or need further assistance, please don’t hesitate to reply to your order confirmation email.

Kind regards,
DV8 Online Team



From: Info info@dv8fashion.com
Sent: 28 July 2025 11:12
To: Sean McGuinness *********@gmail.com
Subject: RE: I have a question about my order

Hi Sean,

Thanks for your message.

We sent you an email at 08:39 on July 23rd explaining that there would be a delay to the shipping of your order due to a quality issue and a further response to your query submitted on July 25th.

We were able to source a replacement pair of trainers for you.
I can see that delivery happened this morning at 10:44.

We appreciate your understanding and hope you agree that a short delay is preferable to receiving an item with a defect.

If you have any questions or need further assistance, please don’t hesitate to reply to your order confirmation email.

Kind regards,
DV8 Online Team

Resposta da DV8 Fashion

Actualizada a 31/07/2025

Hi Jo,

Thank you for taking the time to leave a review. While we’re disappointed to hear that your experience didn’t meet expectations, we appreciate the opportunity to address your concerns.

Let me respond to each point individually:


DELIVERY;

Our website clearly states that orders placed by 3pm Monday–Friday are dispatched the same day. Orders placed after 3pm or over the weekend are shipped the next working day.
Your order was placed over the weekend, which preceded a Bank Holiday (also noted on our site), and was dispatched on Tuesday, 15th July.
Tracking confirms it was delivered the following day—Wednesday at 10:46am—one day ahead of the advertised 1–2 working day delivery window.


POSTAGE & PACKING CHARGE;

The £3.95 Express Shipping fee is clearly displayed both on our Delivery Information page and during checkout. We aim to be transparent about all charges.


RETURNS POLICY;

We understand your frustration regarding the price reduction after your purchase. However, like most retailers, we do not offer retrospective price adjustments.

To assist you whilst remaining within our policy, we suggested returning the original items for a refund, leaving you free to repurchase them at the new price if you wished.


LIVE CHAT COMMUNICATION:

Having reviewed the interaction, we’re confident that our agent provided accurate information regarding our returns policy.

While the outcome may not have been what you hoped for, the communication was courteous and professional throughout.

We’re genuinely sorry that your experience didn’t meet your expectations, but we hope the above clarifies our position.

If you have any further questions or unresolved concerns, please feel free to reply to your confirmation email—we’re always happy to help.

====================
In relation to your follow up;
====================

Hi Jo,

I’d like to provide some further clarification regarding your order:

Your order was placed on Saturday, 12th July at 08:49.

As advertised orders placed after 3pm on a Friday do not ship until the next Working Day.

As outlined in section 4b of our Delivery Information page, the Northern Ireland July Bank Holiday is listed as a non-postal day. We are based in Northern Ireland.

This year, the Bank Holiday fell on Monday, 14th July.

As your order was placed over the weekend preceding this bank holiday, it was dispatched on the next working day—Tuesday, 15th July.

On a 1–2 working day delivery service, the expected delivery date would have been on or before Thursday, 17th July.

According to tracking, your package was delivered on Wednesday, 16th July at 10:46am, which is one day ahead of schedule.

All of this information was clearly available on both our Delivery Information page and during the checkout process.

We’re confident that your order and subsequent queries have been handled professionally and courteously by our team.

We understand that your main concern relates to the request for a partial refund after two items you purchased were later reduced in price. As mentioned, our policy aligns with standard retail practice, and we do not offer retrospective price adjustments.

While we’re always here to help, we feel it’s important to resolve matters constructively and avoid prolonging the issue on public review platforms. If you have any genuine concerns that remain unresolved, please don’t hesitate to reply to your Order Confirmation email—we’ll be happy to assist.

Kind regards,
DV8 Online Team

Resposta da DV8 Fashion

28/07/2025

Hi Julie,

Thank you for taking the time to share your thoughts with us — we’re really sorry to hear that your experience didn’t meet expectations.

We’re proud that many of our customers enjoy the service and style we offer in-store, so it’s disappointing to hear that we may have missed the mark in your case.

Your feedback is important to us, and we’d love the chance to understand more about what went wrong and how we can make things right.

If you’re open to it, please feel free to reach out to us directly at info@dv8fashion.com. We’d be more than happy to listen and help however we can.

Thanks again for getting in touch.

Warm regards,
The DV8 Customer Service Team