Dyfed Telecom Opiniões 

178
TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

A fantastic service which Joe Kendall supported me throughout. I now have Broadband that is fast and efficient , and getting the grant was a simple task. The installation was excellent and I would hig... Ver mais

Classificada 5 em 5 estrelas

I felt quite anxious when our internet service cut out this friday morning. I had admin to work on and have two teenagers at home. I got through to Doug on the tech support helpline quite quickly. Unf... Ver mais

Classificada 5 em 5 estrelas

Rural 4G broadband installation, quick and efficient and huge improvement in wifi speed. Old ADSL copper was 2Mb, now 170! Given up waiting for fibre to arrive in rural wales 🙄. Small smart aerial o... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We live in the sticks have had issues with our wifi for years. Joe came out reviewed the property told us what we needed. Rhys the engineer came and sorted everything. Including sorting the wifi acros... Ver mais

Informações sobre a empresa

  1. Operadora de telecomunicações
  2. Empresa de telecomunicação

Escrito pela empresa

Whether you need faster broadband in rural Wales, the latest full fibre speeds in urban areas, mobile phones and SIMs or the latest phone systems for your business, our team of Engineers and sales specialists based across Wales can help. Here's how: Faster rural broadband If you're fed-up with Netflix constantly 'buffering' or having to reboot your router ten times a day, we feel your pain! There IS a solution though. Our team are experts in finding the right solution for those areas where it's just not possible to get fast fibre or copper cable internet right now. Plus the equipment and installation needed to get you faster internet speeds are available entirely free of charge with an Access Cymru Broadband Grant. Talk to the team for more information. Business Phone Systems If your business depends on its phone system - then talk to us, and move to the latest phone system, at a fraction of the cost of older systems, with no expensive phone system hardware and finance agreements. Talk to the experts in Wales for business phone systems.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

178 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,5

Todas as opiniões

(178)

30 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Dan P most came to our property and…

Dan P most came to our property and efficiently sorted out what we need in a friendly and helpful manner. Mark was equally friendly and efficient installing the equipment ably helped by Elliott. The whole process was accomplished speedily and efficiently and we are delighted with the result. Grateful thanks to all involved

20 de abril de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Brilliant Service

Thanks so much to Dyfed Telecom. They upgraded my phone and saved me money on my bill at the same time! They then arranged to get it delivered by a member of staff and set up for me at home. Brilliant service from all involved at Dyfed Telecom would highly recommend.

25 de abril de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Fabulous from start to finish

I had been thinking of moving from my broadband supplier for a couple of years now, but to be honest I didn’t think where I lived. Anyone could improve the service. However, I contacted Dyfed Telecom, and Dan came back to me. Service ever sense has been impeccable. There is nothing that hasn’t been done and the service I now receive is so much better than I had before, I am now on a 4G network, I live in a field in North Wales, and I have fabulous speeds and hopefully the reliability that I did not get from my previous supplier. I would highly recommend this company and Dan you are fabulous. Well done mate, also fitting was seamless and up and running within three weeks of my initial contact. Nice to have a smaller company putting one over the large opposition!

24 de abril de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Impressive Service

Excellent advice and service. Dan Parry our Salesman was knowledgeable and a delight to do business with. Engineer was efficient and we now have amazing broadband speed of over 70Mbps.

17 de abril de 2023
Opinião espontânea
Classificada 2 em 5 estrelas

Poor call out service

Our system went down twice within a few weeks apart. Each time we rang Dyfed Telecom, they made us wait a whole week before coming out to see the problem which is not good enough since my wife works from home.My wife then had to use her holidays unnecessarily until it was fixed. Surly, they should be able to come out within 24h or 48h max if there’s a problem.
I have no complaints against any individuals it’s just the service is not up to standard. Why do the job if you can’t send your people out in good time to fix problems. If we are made to live in a digital world where we depend on WiFi signals, broadband and internet, we need good service! Dyfed Telecom, I’m giving you 2 stars and you need to pull your socks up. 🤷‍♂️

10 de abril de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

WHAT A TEAM!

What a team! We have had exemplary service from the very onset of this company. Today was no different. Ed arrived as per the appointed time and transferred all out data onto our new phones with professional aplomb. Ed’s personal service at our home followed superb consultation and organisation by Owen.
It goes without saying Dyfed Telecom are a professional team if operators who deliver first class services and meet our expectations (and they are high!).
End to end services are of the highest of standards.
Thank you Owen and Ed! Alistair, you have a twin set right there! Thank you all. J & B. 💐

15 de fevereiro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

WHAT??? - "Customer service at heart, a personal serve, transparency & aftercare are our core values."

Dreadful company to deal with. Don't care, don't answer emails, don't answer the phone. Was without internet, most of the day, for weeks and weeks. I had to forward a payment for £80 before they agreed to send an engineer. Engineer comes so, having paid my £80, which I could ill-afford, was expecting a cure. Did they check the dish, sim, wiring, router ?? Nothing was done except problem made even worse - my remote "location" (where I live alone, as a pensioner and rely on internet) was blamed - "a focus on the agricultural community" ?? Hah. EE to the rescue, - new, free of charge, sent next day, non-wired router to just plug in, problem instantly cured. DT - no explanation offered; no messages responded to. Time and again they inferred that I'd called them out too many times - pity they couldn't offer a permanent fix as EE have done then I wouldn't have had to. I'd like my stolen £80 back please.

31 de agosto de 2022
Classificada 5 em 5 estrelas

Excellent service yet again!

Excellent service yet again!! Rang Emma ( lovely phone manner) with an internet fault in the morning and Rhys was out within hours to get me back online.

Amazing company with brilliant customer service!

27 de maio de 2022
Opinião espontânea

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