Dyson Opiniões 

Extremely Disappointed with Dyson’s Delivery & Customer Service

I am very disappointed with Dyson’s service. At the time of purchase, the item was clearly stated to be delivered within 5–7 working days. It has now been over 14 working days, and I have still received no delivery, no tracking update, and no meaningful communication.

What makes this worse is the complete lack of support from customer service. Despite multiple attempts to get help, I’m simply just stalled...no clear deadlines.

To add to the frustration, I’m not even allowed to cancel the order, even though Dyson has failed to meet their own delivery timeline. Being left in limbo with no product, no information, and no option to cancel is unacceptable.

This experience has been extremely disappointing and far below the standard I expected from a brand like Dyson. I hope this gets addressed urgently, as customers deserve transparency, updates, and basic support when things go wrong.

I don't even rate Dyson 1 star, but need to select something here. Historically Dyson product and service was excellent. I have vacuums and more recently the air wrap. Today Dyson is nothing like that. Over 7 phonecalls to Dyson. Over a month of escalation. Incorrect contact details that no one updates. A product sent back that is then sent back to me with no explanation and still doesn't work as it should do. Faulty product, non existent customer support. Disgusting is an understatement. Read reviews carefully. Do not buy Dyson! Given Sir James still owns Dyson this is truly an insult to the customers who have made him a billionaire! Dispatches...BBC...Martin Lewis...where are you? This needs investigating.

Well, it’s about time for a follow-up to my original review of 30th March, 2025.

Delivery of the repaired heater: The courier who came to deliver the repaired heater duly arrived, and it was the same guy who had collected it for repair the previous week - he was slightly annoyed to say the least, as they had given him an empty box and told him he was to collect the original heater for repair, which he had already done the previous week. According to him it wasn’t the first time they had done this either…

So, another day off work for…nothing. Thanks Dyson!

Since buying this heater I have noticed two REALLY annoying things about it:

1 - When the thermostat turns off the heating element, literally within seconds you can feel a draught. I had originally thought it was just the sensation of the warm airflow stopping, but no – the heater actually starts blowing cool air when the heating element goes off!! Really??!! According to Dyson, the heater needs to keep air flowing through the large opening so it can monitor the air temperature and know when to turn the heating element on again. Really??? It’s the first fan heater I have EVER come across that has to do this, and which also makes you cold in the process! Thanks Dyson.

2 - If you have Sky tv and use the heater in the same room, the Sky remote control intermittently operates various functions of the heater at random; for example, it will turn it on. By pure chance I noticed the fan noise when about to leave the house several times, and discovered that the heater was actually on, despite me not having turned it on with the Dyson remote control – this to me is clearly a safety issue! It has also switched itself on when I have been sitting in front of it changing channel on Sky, which is how I know it happens. Thanks for another first Dyson!

So, all in all I am again thoroughly unimpressed with Dyson – does their talent know no beginning? and unsurprised at not receiving any response to emails I have sent them.

I have given one of the heaters away to a charity shop and the other went to the recycling centre, as it broke again and I cannot be bothered with Dyson’s shoddy support and lack of interest in their customers.

Dyson: sod you!

Bought a Dyson V15 on November 30th with next day delivery. The order was sent out, but never went any further than the London East Ham Parcelforce depot.

I have now spoken with 4 Customer Service Advisors who have each time assured me the order will be delivered in the next few days. After 2 weeks of waiting it's clear it's not coming and I've been without a vacuum cleaner for two weeks. Customer Services is like something out of the 90's with long call wait times and offshore call centre staff that seem to have no power to escalate issues, create refunds, or send out replacement orders. All you get is excuses about them raising it with Parcelforce and hoping the order will miraculously arrive. Additionally, you keep getting told you will get update emails, but you get nothing. Meanwhile the customer is left with no order, no information about what is happening and no route to a resolution. Pure limbo. In this day and age this is completely unacceptable. I would never use this company again. Terrible service! 0 stars!

Ordered on 30th November it’s now 13th December it hasn’t arrived

I ordered on Black Friday direct from Dyson I still haven’t received the hoover , the customer service is appalling every one works remotely all over Europe.
The response you get is they will get back to you and your case has been escalated.
This is rubbish as you don’t hear anything from them .
It is really frustrating , I wish I had gone to a shop or Amazon . Dyson said next day delivery I’m now on day 14 . Come on Dyson this is unacceptable.

Bought V11 Torque in Aug 2020 £549; June 2024 replace faulty motor head £80; Dec 2024 Dyson have to replace faulty motor head again £0; June 2025 replace whole body £119. Result? Still fails to pick up small stuff and empties most of it out again; blockages every 5 minutes; brushes don't rotate. Really difficult to contact customer services. Dyson completely over-rated. DO NOT BUY Dyson

I have been waiting weeks for filters for my fan. I have telephoned numerous times, been promised callbacks that never happened. Dyson used to be so good with their customer service. What happened??? They obviously don’t give a fig for their customers as they haven’t even acknowledged other bad reviews and attempt to give excuses.

I recently utilized the Dyson repair service and was incredibly impressed with the speed! The entire process, from the day I posted my styler to the day it was back in my hands, took a remarkable one week. This quick turnaround is absolutely fantastic and minimized my downtime without the machine. Most importantly, the styler is now fixed and working perfectly, performing better than before the repair!

While the repair itself was a success, there were a couple of minor hiccups. When the courier arrived, they brought a huge box clearly meant for a vacuum cleaner, not my smaller styler. I had to quickly improvise, placing my styler in a smaller box first to ensure its safety before putting it into the oversized shipping container—a detail I hope Dyson can streamline for future customers.

Also, I did notice a few small scratches upon its return that seem to have occurred during the repair process. They are purely cosmetic, and the excellent performance of the fixed machine certainly outweighs this minor issue.

Given the blazing-fast repair time and the excellent result (my machine works flawlessly), I still rate the overall process a 7 out of 10. I remain a big fan of Dyson products and appreciate that they can fix their machines so quickly. I simply need to be ready for the logistical steps if I purchase another one and need a repair down the line.

Simply awful customer service and not for the first time. I purchased a Dyson hairdryer direct from Dyson over 2 weeks ago and the item has still not arrived. The Dyson courier (Parcelforce) keeps saying that they have attempted delivery but they don’t as my doorbell camera proves. I have contacted Dyson numerous times and each time I am told that the case has been escalated, I will get a call back but it never happens. I have today been told that I should collect the item from the Parcelforce depot which is over 30 minutes from my home! This is not the first time we have experienced poor service from Dyson. I purchased a Dyson Corral a few months back and we had the same issue with Parcelforce. When we eventually received the item it was faulty straight out of the box. We contacted Dyson and we were told that we had to send it to be repaired! We reluctantly agreed to do this and when the item was returned it looked like a second hand machine with marks on the body, despite us purchasing a brand new product. I would save your time and money and choose another brand.

I would give a 0 score if it was possible. We were sent a faulty hoover which broke the first time it was used. Dyson promised a replacement would arrive 24-48hrs later and now 7 days later it hasn’t and according to DPD they have lost it. Dyson are saying it needs to be escalated to the senior team who will take another 3days to call back to look in to the issue. Appalling customer service

The Dyson Big ball animal 2 head broke within 12 months have spoken to 3 customer service people and still awaiting the part 2 weeks later. Terrible service, wish I had gone with another company hoover instead. Disgusted.

no customer support. throw it in the bin was their attitude.

Wish I could give 0 stars. Absolute rip off. Their hoover cost at least 5 times the price of other ones, yet, they break after just over a year. Since it’s no longer under warranty (of literally one month), I have to pay even more extortionate prices for parts. Ridiculous. Customer service is appalling too. Wow, I was not expecting that. Lesson learned. Never again!

I have a Dyson d10 and it is absolutely useless! Bought on 7th September 2025. It clogs up so quickly and won’t empty fully unless I put my hand in to loosen dirt. Even then it sometimes stays clogged up! I paid £300 for something that doesn’t work properly! Spoke to customer services, who was as helpful as a chocolate teapot! The wand is really so stiff to get on and off… her answer to this was, well at least it won’t fall off! Absolutely disgusted with the product and aftercare. Do yourselves a favour and get a Shark. Been a Dyson customer for 20 years, will never buy one again!

ordered my Dyson on the 1st of December with the promise of next-day delivery, and today is the 4th, yet my parcel is still showing “at pickup point” on the tracking. I’ve been calling customer service and using the digital assistant for the past two days, and all they tell me is to “wait 24–48 hours.” Nothing has changed at all. I’ve clearly informed them that I have a flight soon, but no one seems to care. This is extremely disappointing. For such an expensive brand, I did not expect such a cheap and unreliable delivery service.

Still waiting for my refund even though I have proof that it was received by Dyson on the 6/11/25! I have spoken to a number of the customer service team who say they will escalate the query!!!! As you can imagine I am truly disappointed with what should be a well oiled machine!

Ordeted hair dryer.24 hr tracked 6 days later nothing.been on line for ages and get the same exscuse they will look in to it..will never order direct again from them

Bought a new power ball upright vacuum cleaner and the brush stopped turning within a couple of weeks. I managed to get a replacement, only for that to develop exactly the same fault a few months later. Customer services were unhelpful and implied I was doing something to break them, which was untrue. They arranged for the vacuum cleaner to be collected for repair but incorrectly completed the DPD collection so DPD just tried returning the broken machine back to me the next day. When I complained, Dyson told me I’d have to have it delivered back to me so they could rearrange a new, correct, collection but did it wrong once again, creating a ‘swap’ with DPD rather than a delivery. DPD would therefore not return my broken machine without being given a swap, which I obviously didn’t have. More calls to Dyson customer service, three unfulfilled promises to call me back within 48 hrs and still no resolution. I’ve now been without a vacuum cleaner for weeks at Christmas with two disabled children, my broken vacuum is being held by DPD (who’ve already lost it once) and Dyson aren’t doing anything. I’ll never buy a Dyson again.

Don't order anything from those thefts! I have returned AirStraight and I am waiting since 11th of November for refund. It has been approved and I have confirmation email but no money. None in customer service have any answers, they just "raising to relevant tem" and promise contact but the are not contacting me. Never again!!!!