The products were delivered promptly and are easy to mix and apply. The paint has a rather alarming translucent blue colour when wet but soon dries to a brilliant white. It is great at filling and cov... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Fantastic products and support. I use their Linseed Oil Paint for exterior wood and Masonry Paint. The latter paint ‘system’ of mixing the powder was new to me. It takes some getting used to and... Ver mais
I messed up and ordered the wrong paint. I emailed to let them know and without quibble, they sent me the paint I wanted with a return label for the paint previously sent. They did not ask for fu... Ver mais
Not used paint yet, I thought it came in powder form, but already mixed is better for me, good job it was well packed, had a gash in package, but contents OK. Thank you.
Informações sobre a empresa
- Loja de tintas
- também em
- Fabricante de tintas
Escrito pela empresa
TRUST IN TRADITION Our range of breathable interior and exterior paints do more than simply decorate. Free from plastics and harmful chemicals, they work in perfect harmony with traditional materials on everything from period properties to brand new builds. Containing the finest linseed, lime & minerals, our paints continue to nourish and protect long after application to give a lasting charm and character unmatched by modern paints. If you would like any further information or advice before choosing the perfect paint for your project, our friendly team is here to help.
Informações de contacto
Unit 3B, Berwick Road Industrial Estate, NE71 6AH, Wooler, Reino Unido
- 01668263974
- enquiries@earlespaint.co.uk
- earlespaint.co.uk
4,6
Excelente
251 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very poor customer service
I am testing paints for a sizable DIY project (3 outbuildings). I liked the look of Earles and ordered a sample. Sample arrived and seemed to be a completedy different shade. I took a photograph and sent a query email to the 'enquires' email address on the Earles website. Two weeks have now passed with no reply, not even an acknowledement of the email. I can't hold the project any longer and will purchase my paint from another (bigger) brand. I was really keen to give Earles a go, but if they can't even get the basics right...
7 de abril de 2025
Resposta da Earles Paint
Hi Matthew. Thank you for taking time to leave us your feedback. We are always interested in hearing from our customers and we are sorry that we have not met your expectations. We pride ourselves on our good customer service and obviously in this instance we have not met either yours or our expectations.
We can on apologise for not returning your initial email. We have been extremely busy since easter and it looks like your email must have slipped through the net.
We would advise customers who are experiencing any product issues to email and perhaps give us a quick call if they haven't heard back from us in a day or two. We hope that your project goes well with the paint you have chosen to use.
Regards david@earlespaint.
Shambles… Ended up cancelling order
Order some paint, in what I thought was plenty of time… had to keep chasing it and long story short, they hadn’t even sent it even anfter several emails and call… so I ended up cancelling the order!
5 de maio de 2025
Resposta da Earles Paint
Hi Jo. Thanks for leaving us your feedback. We are always interested in hearing about the experience of our customers.
We are sorry that you felt that you had to cancel your order in this instance and can only apologise that we didn't meet your expectations. We have been extremely busy since Easter and we are working hard to fulfil all our customer orders.
Generally our paints are hand-made to order with stock at hand for our most popular colours. In this instance, the material you required had run out due to high demand and we had to schedule a new batch into our production calendar.
All our customers are extremely important to us and we are disappointed that we were not able to fulfil your order in this instance and that you were able to source a suitable material from another manufacturer.
Kind Regards
David@earlespaint
Great product
Great product, brilliant customer service and lovely people to deal with.
24 de abril de 2025
Resposta da Earles Paint
Hi James. Thanks for taking the time to leave us your valuable feedback. We are delighted to hear that you have been so happy with our products and customer service. It's great to hear when customers have such a positive experience when using our company.
Regards
David@earlespaint
Resposta da Earles Paint
Hi Ian. Thanks for the review its always 'great' to hear from our customers.
Regards
David@earlespaint
Resposta da Earles Paint
Hi Matthew
Thanks for taking time to leave us such a positive review and that you loved using our products. Its always good to hear from our customers.
Regards
David@earlespaint
Excellent paint to work with on stone
Excellent paint to work with on stone, good coverage and lovely finish.
28 de abril de 2025
Resposta da Earles Paint
Hi Stephen
Thanks for taking time to leave us your valuable feedback. We are delighted that our products worked so well for you on your Masonry surfaces.
Regards
David@earlespaint
Difficult to find Snowcem equivalent so…
Difficult to find Snowcem equivalent so thanks… it’s great stuff
9 de abril de 2025
Great traditional masonry paint
Great traditional masonry paint, perfect for a Victorian, Brighton terrace. The house can breathe again. Very helpful customer service too. Great vid about how yo mix and apply the paint.
9 de abril de 2025
Thank you for your help and advice
31 de março de 2025
Great communication and paint arrived…
Great communication and paint arrived on time, beautiful colours
1 de abril de 2025
Daughter loves the paint
11 de março de 2025
Fabulous advice from a telephone…
Fabulous advice from a telephone enquiry. Sent me samples and I have bought some masonry paint. Eco friendly and it supports the aging masonry on my Grade 2 listed building. Very impressed. I will never use plastic paint again!
17 de março de 2025
The paint worked very well on our stone…
The paint worked very well on our stone interior walls. Also used it on our vaulted ceiling and was very easy to apply.
18 de março de 2025
Lovely paint
Lovely paint, easy to use and so nice to use a natural product made by a small UK company. Well done!
3 de março de 2025
Great service.
6 de fevereiro de 2025
Great products and customer service
Great products, dispatched and delivered quickly, even though my product was made to order. Very helpful staff at the end of the phone if you need them. I thoroughly recommend Earles Paint!
14 de fevereiro de 2025
Resposta da Earles Paint
Hi Ewelina,
Thank you so much for taking the time to leave us a 5 star review!
Have a great day!
From all at Earles Paint.
Good service and quick delivery.
28 de janeiro de 2025
Resposta da Earles Paint
Hi Seanien,
Thank you so much for leaving us a 5 star review!
Have a great day!
From all at Earles Paint.
Terrible paint.
Can't speak for their other paints but I ordered 2.5l of clay paint. Absolute rubbish, it contains linseed oil and the whole room stank of linseed oil for 6 weeks until I repainted it with a competitors product with no linseed oil and no smell. I was a painter and decorator for 40 years so know my stuff.
£50 wasted.
12 de dezembro de 2024
Opinião espontânea
Resposta da Earles Paint
Hi Colin thank you for you feedback regarding our Natural Claypaint. We always appreciate the thoughts of our customers on our products and we are sorry to hear that you have been so disappointed in our Natural Claypaint product.
As a company we want to promote traditionally made natural products and we manufacture our Natural Claypaint using some Linseed Oil and Casein to act as binders, this is to replace the acrylic-based polymer found in modern emulsion paints. Although these are minimal additions to the product.
We have sold thousands of litres of our Natural Claypaint. This is the first time we have had a customer complaint regarding the smell of the product and we are really disappointed that you felt that you had to overpaint our Natural Claypaint with a different material.
David@earlespaint
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.