The Early Music Shop Opiniões 

1099
TrustScore: 4.5 em 5

4,7

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Classificada 5 em 5 estrelas

I live in the US and was on a search for compositions by the Australian composer, Peggy Glanville-Hicks (20th c., not "Old Music" :-)) Ordering was easy and both Old Music and Royal Mail provided tim... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

My Sigo Tenor is fabulous, and I appreciate the feedback by The Early Music Shop. I initially thought that it was playing flat but I was totally wrong ! I had the head unnecessarily pulled out. Tha... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I made a mistake and ordered the wrong recorder but with the help of Alfie from Early Music the mix-up was able to be rectified. The right recorder is now in the post and the wrongly ordered instrume... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

As always, the EMS did their best to supply what I was looking for. The instruments were clearly displayed and the full range was on offer enabling me to make an informed choice.

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Informações sobre a empresa

  1. Loja de música
  2. Serviço de aluguer de instrumentos musicais
  3. Reparação de instrumentos musicais
  4. Loja de instrumentos musicais
  5. Loja de partituras
  6. Loja de instrumentos musicais usados

Escrito pela empresa

The Early Music Shop is the largest source of historical musical instruments worldwide. We are an independent music shop specialising in Early Music instruments, accessories and printed music. Our expert staff have years of experience helping you to find the perfect instrument for you!


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

1 mil opiniões

5 estrelas
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Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 80% das suas opiniões negativas

Geralmente responde dentro de um mês

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4,7

Todas as opiniões

(1099)

443 opiniões nos últimos 12 meses

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Classificada 2 em 5 estrelas

No or very response from customer service

Their homepage is fantastic, unfortunately is their internal processes not as good. No or very slow response from their customer service. And very slow shipping of products they have in stock, despite their promise of being very fast.

9 de abril de 2026
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Resposta da The Early Music Shop

Thank you for your feedback - we’re glad the website made a strong first impression, but it’s clearly frustrating that the experience didn’t carry through to service and delivery.
We’re sorry for the slow response and dispatch on items that were showing as in stock, that’s not the standard we aim for. We’re currently reviewing our internal processes to make sure communication is clearer and orders move more quickly.
If you’re happy to get in touch with your order details, we’d really like to look into what happened here and put it right.

Classificada 5 em 5 estrelas

I got what I wanted and didn't have to…

I got what I wanted and didn't have to wait long. I was out but they left it where I asked them to. I struggle with technology so won't add more

6 de abril de 2026
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Resposta da The Early Music Shop

Thank you for taking the time to leave a review, it means a lot.

Classificada 2 em 5 estrelas

The book I bought wasn’t very well…

The book I bought wasn’t very well protected, so its corners were already damaged.

3 de abril de 2026
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Resposta da The Early Music Shop

Thank you for your feedback, and I’m sorry the book didn’t arrive in better condition.
We do our best to package items securely, so it’s disappointing to hear this wasn’t the case here. If you haven’t already been in touch, please do contact us - we’d be happy to put things right.

Classificada 5 em 5 estrelas

Prompt shipping and nice products

My recorders were shipped promptly and are very nice instruments, I shall enjoy playing again.

30 de março de 2026
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Resposta da The Early Music Shop

Lovely to hear this, thank you for your comments.

Classificada 5 em 5 estrelas

Excellent quality

The Lute that I bought from the Early Music shop is excellent, beautifully finished, and packaged to withstand the most averse transport conditions; it arrived without a scratch. Everything is there, lute, tutorial, free membership of the Lute Society, now I only have to do is learn to play the lute...

10 de abril de 2026
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Resposta da The Early Music Shop

That’s lovely to hear - thank you for taking the time to share this. We’re delighted the lute arrived safely and that everything was just as it should be.
Enjoy the journey of learning to play - it's a rewarding one, even if a little challenging at first! If we can help along the way, do feel free to get in touch.

Classificada 5 em 5 estrelas

Excellent stock in Monmouth

Peter greeted me by name, as he always does, at the Easter Early Music Course in Monmouth. He had an amazing stock of instruments and accessories with him including the very bass viol strings I needed. It was a small transaction, but it was good to have a short chat with him - he was my first point of contact with EMS for years (decades?) and he remains so. Personal contact means a lot.

2 de abril de 2026
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Resposta da The Early Music Shop

Thank you for your kind words. I’ll make sure Peter sees this - he’ll really appreciate it.
We’re glad he had just what you needed, and it’s always nice to have a chance for a quick chat too. Long-standing connections like this mean a great deal to us too!

Classificada 5 em 5 estrelas

Overall very happy

Initially I was disappointed that my odered recorder just hadn't been shipped.
When calling the Early Music Shop I learned that the recorder I ordered was no longer produced in the ordered colours.
However, Alfie went above and beyond found me an alternative recorder in my favourite colour.
When this arrived without the cleaning mob that should have been included Alfie promptly sent the missing item. So overall very happy with their customer service.

11 de abril de 2026
Opinião espontânea
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Resposta da The Early Music Shop

Thank you for your feedback, and for your patience while we got everything sorted.
We’re sorry for the initial disappointment with the recorder, but I’m glad Alfie was able to find a suitable alternative, and in your preferred colour too. Thanks as well for flagging the missing cleaning rod; pleased we could put that right quickly.
We really appreciate your support and are glad you’re happy overall.

Classificada 5 em 5 estrelas

SIGO tenor head joints can fit easily.

Delivery was sooner than expected.
The new SIGO tenor head joint is a much crisper design than the original and it fits the existing body - bought last year, perfectly. The fit is much improved from the original version. Both heads play equally well. It’s a pity Kunath couldn’t make the two parts of the instrument fit properly in the first place. I have heard from other players that the previous head is a very tight fit and difficult to align with the body.

30 de março de 2026
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Resposta da The Early Music Shop

Great to hear the delivery arrived ahead of schedule, and that the new SIGO head joint is working so well with your existing body.

You’re absolutely right about the earlier version: we’d had similar feedback from a number of players regarding the tight fit and alignment. It’s good to see Kunath has now refined the design, and even better that the updated head integrates cleanly while maintaining the same playing quality.

Thanks for taking the time to share such a detailed and helpful review. It’s really valuable for other players considering the upgrade.

Classificada 2 em 5 estrelas

Mauvaise expérience et article endommagé

J'étais très contente de pouvoir passer commande dans cette boutique malheureusement, la livraison a été catastrophique.
La partition était assez chère ainsi que les frais de douanes alors à ce prix j'espérais un emballage solide. J'ai trouvé le colis en carton léger éventré dans ma boîte aux lettres, du scotch mis autour n'importe comment. Le pire était à venir : les coins de la partition enfoncés et pliés, plusieurs page maculés de traces de boue. Certes le magasin n'est pas responsable du transport mais si l'article avait été emballé avec un carton adapté et renforcé, je pense que cette horrible expérience aurait pu être évitée. Grosse déception donc.

26 de março de 2026
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Resposta da The Early Music Shop

We’re very sorry to read this. What you describe is extremely disappointing, especially given the cost of the item and the customs fees.

While we can’t control what happens in transit, we completely take your point about packaging, and it’s clear that in this case it wasn’t sufficient to protect the music. That’s something we need to get right, and we’ll be reviewing how we pack these items to prevent this happening again.

Thank you for bringing it to our attention, and please do get in touch with us directly if you haven’t already. We will do what we can to put it right.

Classificada 5 em 5 estrelas

High quality products and great customer service

I live in the U.S.A. and have ordered three Recorders and a wooden stand to place them on in between practice. All arrived in good time and without damage. The Recorders are all great quality and in tune. The customer service was also very professional and responded promptly.

23 de março de 2026
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Resposta da The Early Music Shop

Thank you for your feedback, we're glad to hear that everything arrived safely and you are enjoying your products. Do let us know if we can help with anything in the future.

Classificada 5 em 5 estrelas

Very helpful team that responded…

Very helpful team that responded quickly when I asked them not to include the invoice in the parcel as this was a present.

25 de março de 2026
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Resposta da The Early Music Shop

Glad we could help! Hope the present was well received.

Classificada 3 em 5 estrelas

Slow customer service

Slow customer service. I had ordered strings that were out of stock but the company never notified me and I waited over 2 months. Finally after following up many times they gave me a refund.

24 de março de 2026
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Resposta da The Early Music Shop

We’re very sorry about this. You should have been notified straight away that the strings were out of stock.

Having to chase us, and waiting that long, isn’t the level of service we aim to provide. While we’re glad we were able to refund you, we recognise the experience wasn’t good enough.

Thank you for your patience

Classificada 4 em 5 estrelas

This Zen-On 415Hz has a nice tone but the intonation dramatically changes after playing for a while which may be caused by moisture produced.

This Zen-On 415Hz is an affordable entry into playing with this tuning.
The recorder has a good tone quality.
One surprise is that the intonation will suddenly go out from low A to G. The interval becomes a semi tone rather than a tone. Also the higher A to Bb interval becomes very flat. I only only surmise that this is caused by it getting water logged after playing for a while.
It will settle back to normal but it's annoying when it happens. It'd be a problem when performing!

24 de março de 2026
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Resposta da The Early Music Shop

Thank you for your thoughtful and detailed feedback. It’s really helpful, and we’re glad to hear you’re enjoying the tone overall.
What you’re describing can sometimes happen as moisture builds up during playing, particularly on certain notes. Regularly clearing the windway and giving the instrument a short rest can help.
If it continues, do feel free to get in touch with us - we’d be very happy to advise further.

Classificada 5 em 5 estrelas

Customer service par excellence and perfect product for my needs

Excellent advice given on the phone and I was really listened to with regard to my needs for a bag to transport flageolets and recorders. I’m delighted with the product - its functionality, quality and aesthetics.

24 de março de 2026
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Resposta da The Early Music Shop

Very happy we could assist with this, and that the bag is working well for you. Do let us know if we can help in the future.

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