Bought an outdoor gas heater last season which I installed this season. It wouldn’t turn on. Called customer service and within 24 hours, they send me videos and instruction on how to trouble shoot.... Ver mais
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From the start our experience has been awesome. The shipment was quick and the smoker came well packed. The instructions were easy to understand and putting it together was a breeze. We seasoned it... Ver mais
I ordered a 21 inch firepit through Amazon and the included poker was missing. I contacted East Oak and they sent me the poker right away and were so accomodating. Looking forward to fall fires with f... Ver mais
Just got and used my smoker last night. The directions and recipes were so easy to follow. Started with a small brisket and with zero experience had pretty stellar first go. Timer and settings were ea... Ver mais
4,7
Excelente
67 opiniões
Sem histórico de convites para avaliação
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Great company and great product!
I ordered the smoker and stand. Turns out we needed the smoker higher than the stand so I initiated a return of the stand. Customer service was superior! Easy to communicate, prompt email correspondence and Serena was incredibly kind and accommodating! I ended up getting the cover for the smoker in place of the stand. Thank you East Oak. I will order from your company in the future and will invite friends to become customers! Thanks so much!
13 de janeiro de 2026
Opinião espontânea
Great customer service. Highly recommend the company.
We bought the 12x12 pop-up screen house in June. We love it. When we travelled we put the indoor plants in it (outside) and hooked up water. The plants thrived ! In a recent rain the tent sustained a tear as water gathered on the canopy.
I contacted East Oak. Both Janel and Serena provided excellent service.
I sent a photo of the damage. Serena explained the tent should not be up 24x7 endlessly as the sun can weaken the material.
After reading that I was prepared for a denial of my warranty claim. I was wrong. East Oak honored the warranty and sent a replacement. The whole process, from contacting them to receiving a new one was just two weeks.
We are extremely pleased with both the tent and the company. We will chat them up at every opportunity.
6 de janeiro de 2026
Opinião espontânea
Best Customer Service Ever!
I contacted Eastoak because my swing canopy broke and I received a quick response and the best customer service I’ve ever had! They fully back their products!
3 de dezembro de 2025
Opinião espontânea
I purchased my Eastoak to replace my…
I purchased my Eastoak to replace my Masterbilt. This Eastoak is top a top quality smoker. The heat control is spot on. No more fluctuations in temp as my MB always struggled to hold a constant temp. The wood chip box is nice and large so you won’t have to add chips as often. Assembly was super easy. I got the stand/ wheel kit for mine. Makes it a breeze to move around. The smoker cover is also an high quality cover which protects the smoker when not in use. Also Customer Seevice for Eastoak is second to none. Serena is outstanding. She is always ready to answer any questions you may have and help in any way possible. If you don’t know what to get the outdoorsman for Christmas this would be the perfect gift. You won’t be sorry with the Eastoak. Makes smoking fun again.
3 de dezembro de 2025
Opinião espontânea
Great customer service helped me…
Great customer service helped me resolve a shipping issue and gave free upgrade for my trouble!
21 de novembro de 2025
Opinião espontânea
Top tier customer service
Customer service was unreal. They were quick to respond and help.
30 de outubro de 2025
Opinião espontânea
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