Had a test done 😂 I obviously knew he was my son's dad but he had doubt because a photo he had showing dad with dark hair son with blonde hair and people said no he can't be yours 🙄 any way me n son... Ver mais
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I did the Ancestry DNA test, was not was advertised or what i wanted. No mention of ethnicity or country breakdown like other DNA tests. Meaningless results, the ancestry map shows i'm European.... Ver mais
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A dog test - we homed an unknown breed of lurcher last November. This guy has changed our lives for the better and he seems to have a magical effect on everyone he meets. We were delighted to find out... Ver mais
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Génial ! Si seulement j avais su plus tôt que ce genre d examen existait ! Après de nombreuses visites chez plusieurs vétérinaires et des prises de sang coûteuses, je désespérais de trouver une soluti... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
EasyDNA UK specialises in the provision of fast, accurate and accredited DNA testing services which include paternity, relationship, ancestry, forensic health and clinical DNA testing. With over 13 years experience we are one of the world's leading DNA testing service providers offering our services worldwide.
Informações de contacto
Reino Unido
- info@easydna.net
- easydna.co.uk
3,7
Aceitável
205 opiniões
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Wonderful service
Wonderful service! Had results back to us in a matter of days.
11 de novembro de 2021
Opinião espontânea
Resposta da EasyDNA UK
Thank you for your great review of EasyDNA UK! Our team is always pleased to receive such positive feedback from our clients.
Bad customer service will ask for…
Bad customer service will ask for refund. Never trust this company.
9 de novembro de 2021
Opinião espontânea
Resposta da EasyDNA UK
Dear Sir
You informed us that paternity test was purchased by mistake and asked for a refund. The refund was actioned within an hour of making the request. Our cancellation policy is clear that we provide a full refund as long as the kit is not issued, which it was not. We normally require this request to be made in writing via the same email that made the actual purchase - we do this for verification purposes to confirm that the request is legitimate.
However, when we informed you of this you called the office and proceeded to be very rude with our staff so much so that they had to hang up. Our staff are clearly instructed not to deal with clients who are verbally abusive. Despite this we did however still proceed with the refund.
We therefore cannot understand how you can label our company as having 'bad customer service' when your request for refund was actioned and you did not actually experience our service. Your review is clearly vexatious and without any merit.
The Management
I have a small to medium sized Romanian…
I have a small to medium sized Romanian rescue dog. The identified breeds ranged from Newfoundland to American bull terrier.
This is a dachshund/ corgi mix, possibly with a collie.
No reply to queries nor to refund request.
Please DO NOT fall for this hyper
26 de outubro de 2021
Opinião espontânea
Resposta da EasyDNA UK
Dear Janet
We are sorry to hear that your experience with our service has not been to your expectations. You sent us your email questioning the result on the 26/11/21 in the evening and then posted your review an hour or two later before we even had the chance to look at your case and respond.
We did in fact respond the following day and provided you with an explanation of the results. We also offered to re-review the case and re-test if necessary but you did not respond to our email at all. This is our normal procedure as sometimes clients fail to understand how the genetic makeup of mixed breeds work in the final appearance of their dog and once we explain this they are fine with the result.
In fact upon checking your dog's breed test results, it is evident that quite a few low level breeds were detected and this is a clear indication that your dog is a highly mixed breed. These breeds would not necessarily contribute to the appearance of the dog. Guessing a mixed breed's ancestry can be difficult even for knowledgeable dog observers because mixed breeds have much more genetic variation than pure-breds. The presence of certain dog breeds in your results does not guarantee that the dog will look like the specific detected breeds because the genetic contribution from the other breeds present may be more visible.
Furthermore, there may have been breed(s) present in one or both parents that were not passed down to one or all of their puppies, which can sometimes explain the exclusion of certain breeds in a dog, and how litter mates can have different (or similar but not identical) breed compositions.
Finally, we cannot exclude the fact that that there might be other more dominant breeds in your dog that are not being detected due to them not being on the list of dogs that we test for. As you said the dog is a Romanian rescue and our database may not cater for some of the local breeds there.
We hope that our response has at least in part provided you with further information about how to interpret the results of the test.
I was unlucky - it may work for you!
This company must be doing something right because it has a lot of good reviews. But my experience was not so happy. Three months after sending in my sample I was still waiting for the result. The lab was in difficulties and kept asking for more time. Eventually I lost patience and asked for a refund. That was refused, and I had to resort to PayPal's dispute procedure. I now have my money back.
23 de outubro de 2021
Opinião espontânea
Resposta da EasyDNA UK
Dear Client
We are sorry that your experience with our company has not been to your satisfaction. Unfortunately the laboratory experienced some delays with this particular test but we were in proximity of issuing the result. This is why a refund was not immediately granted. We are therefore sorry that you were not able to obtain your result and apologise once again for any inconvenience caused.
very happy with customer service
very happy with customer service, every questions was answered quickly, and I also received emails at every step of the procedure. Result in 3 days, thanks :)
19 de outubro de 2021
Opinião espontânea
Resposta da EasyDNA UK
Thank you for your great review and we will strive to continue providing our clients with the best service possible.
Not happy with their Customer service
I ordered a DNA test for my dog. There was no confirmation when I submitted the payment that made me confused whether they have received it or not. I emailed them to ask whether they received my order but no one replied.
Next day I received their instruction email with an attachment of covered dog breed, I found out there was only 96 breeds in the list and dutch shepherd wasn't in there.
I replied the email immediately and asked to cancel the order however they didn't respond to me.
Today I contacted them on the website again they told me because I sent the email out of their office hour and they have sent the kit out they needed to charge me £20 for that, even when I accepted to upgrade to another service that covered 350 breeds that cost £85. They also blamed me that I should have known the list of covered breeds before ordering, although I have tried every corner of their website but couldn't find that information.
I have decided to cancel it anyway and ordered another kit directly from Wisdom Panel.
I give them 3 stars for the lack of information on their website and 2 stars for their customer service.
If this is their term and condition, it's a bad T&C.
Waste of £20.
30 de setembro de 2021
Opinião espontânea
Easydna
Easydna do provide good service for DNA results quickly and they do have affordable prices, just was not happy with reception as they have very little knowledge , need more training and I never received a call from them as every time they said someone will call me.
17 de setembro de 2021
Opinião espontânea
Resposta da EasyDNA UK
Dear Yasmin thank you for your positive review about our service. We are happy that overall you were happy with our service. We have reviewed our logs and can confirm that the first time you called on the 25/08/21 our team tried to call you back but no one replied. The second time you called was towards the end of the working day and being busy the the team called you first thing the next day. You were successfully assisted by Sara in making your payment over the phone. We are sorry we were not able to get to you on the same day. In addition, our reception team is not able to help with taking payments and this is why they did not assist you directly. We have however taken onboard your comments and will look into the issue further and see how we can improve! Thank you for your custom.
Excellent costumer Service from…
Excellent costumer Service from beginning to end.
Always willing to answer to my inquiries, kindly.
Collection of samples super fast.
Excellent Service!
14 de setembro de 2021
Opinião espontânea
Resposta da EasyDNA UK
Dear Sandra, thank you very much for your positive review!
Very impressive service
Very impressive service. Very affordable and excellent turn around time on results. Would definitely recommend.
14 de setembro de 2021
Opinião espontânea
Resposta da EasyDNA UK
Thank you for the great review! Your comments will be passed on to the rest of the team to encourage them further to keep giving the best service possible to our clients.
WORTH THE MONEY
This was a very important moment in my life. The process is not even done and I’m EXTREMELY happy with the customer service and RAPID response from this company! Instructions were clear I still fouled them and was met by a clarification email that told me EXACTLY what to do to correct the issue. Everything was handled proactively and my results will be delivered soon. I WILL be continuing to use this company!!!!
14 de setembro de 2021
Opinião espontânea
Resposta da EasyDNA UK
Dear Client, thank you for the great review. Our team constantly strive to provide our clients the best service possible and assist them in what can be a very delicate moment in their life.
Genetic Predisposition DNA Test
I ordered a Genetic Predisposition DNA test kit online. I found the info on the website useful and comprehensive. The test kit arrived within the timescales stated. The results came back a week earlier than stated. The final report was clear and allows me to keep an eye on certain conditions and puts my mind at rest on others.
7 de setembro de 2021
Opinião espontânea
Resposta da EasyDNA UK
Thank you for your great review! It will be certainly shared with the rest of the team to motivate them further to continue providing the best service possible to our clients.
AWESOME SERVICE
AWESOME SERVICE
I needed a rapid DNA test, the kit was delivered the next day as promised, and the results within three days as promised too.
So glad I chose this company over the other options available online. Live chat customer service was great and extremely helpful!
Keep up the good work and well done !
3 de setembro de 2021
Opinião espontânea
Resposta da EasyDNA UK
Dear Rose, thank you for the great review. We are glad that you found our service to your satisfaction. We will certainly pass on the review to the team!
Quick and accurate test results
Quick and accurate test results. Great customer service. I have already recommended EasyDNA to family and friends.
2 de setembro de 2021
Opinião espontânea
Resposta da EasyDNA UK
Dear Kelsey, thank you for the positive review! It will be shared with the team as an encouragement to continue providing the best service possible to our clients.
I absolutely loved my experience with…
I absolutely loved my experience with EasyDNA! They emailed me through the entire process. My samples were received by them and I received my results within a week! I reached out to another company before them and I'm STILL waiting! NEVER AGAIN! I'll ALWAYS recommend EasyDNA to others that are needing this service! Stay awesome!
27 de agosto de 2021
Opinião espontânea
Resposta da EasyDNA UK
Dear Cassandra, thank you for the great review. EasyDNA has been around assisting clients from all over the world with their DNA testing requirements for over many years now. Positive comments like yours provide our team with extra motivation to continue providing the best service possible to our clients.
AVOID GO ELSEWHERE
I ordered a parental test and the results was unbelievable 13 marks out of 21 being that one of the markers is for male or female. When I rang the company and questioned this result the very rude woman on the phone told me that the results are right he wasn't the father but the father could be his brother, dad or uncle who I told very clearly I hadn't seen and certainly never slepted with. Few days later I was looking on there website and it stated the if 13/14 markers it was classed as inconclusive and get another test, when I told the same lady I spoke to the first time aswell she asked where I had seen it on the website and I told for her to tell me I was wrong. So when I said I screenshot the off my phone and asked if she wanted me to email to her, well as you can tell she put the phone down. I've now got to go elsewhere and buy another test which I'm worried about after using this company.
UPDATE
Please post my 8 minute conversation to confirm your reply, looking at the rest of your costumers reviews I'm not the only one that has said about your staff been rude.
24 de agosto de 2021
Resposta da EasyDNA UK
Dear Client
With regards to the result of your paternity test it is correct and the fact that 13 markers out of 21 markers tested match is a clear indication that there is no biological relationship. For a paternal relationship to exist all the markers need to match. This was explained to you several times, it is clearly stated on our website and is stated in any website of any company offering paternity testing. There isn't even the possibility of a mutation issue with such a result as was also clearly explained. For the record, all testing is performed by an internationally accredited laboratory which performs thousands of these tests per month.
We have also reviewed the recording of your conversations with our team and we are satisfied with the manner in which they responded. One of calls lasted over 8 minutes and despite asking the same questions over again our agent responded politely and patiently. Towards the end of the conversation however it became clear you were trying to discredit the result and you proceeded to raise your voice at our operator and made derogatory remarks. Our team has strict instructions not to continue dealing with clients that are aggressive, abusive or rude and at that point the conversation was rightly terminated.
We therefore want to re-iterate that there is nothing wrong with the result of your paternity test and your review trying to discredit our company is simply vexatious.
Nothing "easy" about it
Should have listened to my gut about this company. Paid £89 for an allergy test. They sent out the product to my address but on their form it had no road inputted. I always ensure I fill out an address fully on these things so where they sent the product I have no idea. They have now said there is an additional £20 fee to send out another one. I have asked for a full refund under the Consumer Rights Act, 2015. If they do not comply I will be chasing up with Trading Standards and the Ombudsman. Stay well clear of this company.
They have now said due to the refund it is -£25 to the amount. I have reported the company as this is a clear breach of UK law.
13 de agosto de 2021
Opinião espontânea
Resposta da EasyDNA UK
Dear Client
The reason the kit did not arrive was because you failed to input your full address when placing the order. We have provided clear proof of this by sending you a copy of the actual order confirmation email which you received yourself when you made the order. This email is sent so that clients can confirm the order has gone through but check the information provided is correct. We are of course happy to provide this as evidence should it be required.
The dog allergy test kit is a specialised and rather costly when you add up all the elements including administration and postage. Consequently, since on order you provided missing information, our team informed you that as per our terms and conditions a charge would apply if we had to send out a new kit. Had the address been correct, and the kit did not arrive due to postal issues, then we would have replaced it free of charge.
Having said that, and irrespective of the fact that our company is not at fault here, we have decided to anyway provide a full refund which you will receive in a few days.
Whilst we take all clients complaint seriously, and of course there are situations where we make mistakes like any other business, in this case the problem was caused by the incorrect information provided by the client. We therefore believe this review and subsequent threats are inappropriate.
We do however wish your dog the best of health and we look forward to providing our range of DNA tests for dogs to an ever-growing number of customers.
The Management
Best investment for my cat!
I recently purchased the Cat Intolerance Test and it's one of the best investments I ever made for my cat! It showed a 97% intolerance to chicken meat, so we changed his diet and he's SO much healthier, it's almost unbelievable! His coat is even shinier, he has more energy and (TMI WARNING!) his stools reveal his insides are doing much, much better too. And had it not been for this test he might have been on long-term medication instead of making a simple dietary switch! The test results also arrived on time and the sample collection process and purchase process were easy peasy. Would highly recommend this test and this company!
6 de agosto de 2021
Opinião espontânea
Resposta da EasyDNA UK
Thank you for your great review. We are of course extremely happy to hear that our test has helped your cat improve their health. Your review will be forwarded to the team as I am sure they will also be very pleased to hear!
Siblingship testing
I used EasyDNA for Siblingship testing. They offered a helpful, concise and fast service. Thank-you very much
8 de julho de 2021
Opinião espontânea
Resposta da EasyDNA UK
Thank you for great review. At EasyDNA UK we try hard to provide our clients with the best service possible.
dog breed test
so far so good we have contacted a few times and they have answered all our questions and helped threw live chat when we got in a muddle.
JUST WAITING ON RESULTS NOW EKKK
28 de junho de 2021
Opinião espontânea
DO NOT ORDER A GUT HEALTH TEST
DO NOT ORDER A GUT HEALTH TEST
First of all you will have to send the sample to Estonia which will cost a lot and is not mentioned on the website.
You will have to wait a very long time before receiving any results and they don’t explain anything properly. Other companies give you a list of food intolerance that is not the case for this one. Customer service won’t reply to you. IT IS NOT WORTH YOUR MONEY! Check my body health is much cheaper and much better!
16 de junho de 2021
Opinião espontânea
Resposta da EasyDNA UK
Dear Sandra
We are sorry to hear that your experience with the gut test was not a positive one. We are surprised as we have had a lot of positive feedback from clients who have found the results useful in improving their health through the recommendations made following the analysis.
As for the information on our website, we provide a sample of the results so that any client ordering the test is fully aware of the type of information they are receiving before they order. We also provide the actual turnaround time for the results to be issued and we can confirm that your results were issued within those stated timeframes. Any postal delays are of course not something we can control.
Therefore, we feel that we provide all the necessary information to our clients to make an informed purchase. We will however review again our information and processes to see if we can improve further as our intention of course is to try and give all our customers the best experience possible. This is also important as we continue to experience a growth in the demand of this test and other health related tests.
We wish you the best of luck in your health improvement journey.
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