Service delivered within time frame. Very clear report. It was great to know when sample was received. Was awarded a refund as paid at post office for posting. Refund csme back very quick. Most im... Ver mais
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I did the Ancestry DNA test, was not was advertised or what i wanted. No mention of ethnicity or country breakdown like other DNA tests. Meaningless results, the ancestry map shows i'm European.... Ver mais
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A dog test - we homed an unknown breed of lurcher last November. This guy has changed our lives for the better and he seems to have a magical effect on everyone he meets. We were delighted to find out... Ver mais
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Informações sobre a empresa
Informação fornecida por diversas fontes externas
EasyDNA UK specialises in the provision of fast, accurate and accredited DNA testing services which include paternity, relationship, ancestry, forensic health and clinical DNA testing. With over 13 years experience we are one of the world's leading DNA testing service providers offering our services worldwide.
Informações de contacto
Reino Unido
- info@easydna.net
- easydna.co.uk
3,5
Aceitável
208 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 75% das suas opiniões negativas
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Siblingship testing
I used EasyDNA for Siblingship testing. They offered a helpful, concise and fast service. Thank-you very much
8 de julho de 2021
Opinião espontânea
Resposta da EasyDNA UK
Thank you for great review. At EasyDNA UK we try hard to provide our clients with the best service possible.
dog breed test
so far so good we have contacted a few times and they have answered all our questions and helped threw live chat when we got in a muddle.
JUST WAITING ON RESULTS NOW EKKK
28 de junho de 2021
Opinião espontânea
DO NOT ORDER A GUT HEALTH TEST
DO NOT ORDER A GUT HEALTH TEST
First of all you will have to send the sample to Estonia which will cost a lot and is not mentioned on the website.
You will have to wait a very long time before receiving any results and they don’t explain anything properly. Other companies give you a list of food intolerance that is not the case for this one. Customer service won’t reply to you. IT IS NOT WORTH YOUR MONEY! Check my body health is much cheaper and much better!
16 de junho de 2021
Opinião espontânea
Resposta da EasyDNA UK
Dear Sandra
We are sorry to hear that your experience with the gut test was not a positive one. We are surprised as we have had a lot of positive feedback from clients who have found the results useful in improving their health through the recommendations made following the analysis.
As for the information on our website, we provide a sample of the results so that any client ordering the test is fully aware of the type of information they are receiving before they order. We also provide the actual turnaround time for the results to be issued and we can confirm that your results were issued within those stated timeframes. Any postal delays are of course not something we can control.
Therefore, we feel that we provide all the necessary information to our clients to make an informed purchase. We will however review again our information and processes to see if we can improve further as our intention of course is to try and give all our customers the best experience possible. This is also important as we continue to experience a growth in the demand of this test and other health related tests.
We wish you the best of luck in your health improvement journey.
Excellent service
Excellent service!
I Purchased a dog allergy test , i got updates along the way and a great customer service when i had questions about the test. Im a happy customer with a now very happy dog thank you 🐶
10 de junho de 2021
Opinião espontânea
Resposta da EasyDNA UK
Dear Natasha, thank you for the five-star review which we will definitely share with the team.
I highly recommend EasyDNA
I highly recommend EasyDNA
Quick result! Excellent customer service !
4 de junho de 2021
Opinião espontânea
Resposta da EasyDNA UK
Thank you very much for your review!
AVOID--value of reports?
I ordered an allergy test for my dog and DNA kit. Took samples and return, tried to contact company 3 time, company being unresponsive I have now asked for my Money back and await!!!
Part 2, after placing my review on trust pilot. I RECEIVED TWO Telephone calls. I explain the problem. Some once again, I explained the problem. I explain the telephone number, live chat, email all failed.
Its sad that the only way of corresponding with the company seem... through trust pilot. Is has lead me to question the value of said report.
It maybe the case I'm a untrusting person!!!
I have noted a feed back under my name, I have made only one feedback, edited reposted any ether is the company attempted to mislead.
parts 3 One again they give feedback. Yes, you did reply once I completed on trust pilot. Still error in email, you were supplied with a second e mail and results send by you company , both e-mail did not receive the whole report. I stand by my complaint, namely that the company P.P.P. when deal with communication and the web page communications system is crap even the phone system failed. I feel Ive said enough and thank fully I do not wish any more dealing with your company. It would seem Im not alone in my believers !!!!!
4 de junho de 2021
Opinião espontânea
Resposta da EasyDNA UK
Dear Alan
For the particular dog tests you ordered the results are downloadable by the client themselves. This means that your results were available online as soon as testing was complete and you could have collected them at any time. In addition, as you yourself confirmed when we called you, when you made the online registration you mistakenly input two email addresses in the same field which disabled the automated email notifications from the laboratory portal. As a result the system was not able to notify you the results were ready to be downloaded.
For your reference, below please find the information we provided on two separate occasions via email. This was sent to you when we confirmed your purchase and when we confirmed the receipt of your samples. Below clearly states that the results would be made available online:
"Registration Instructions:
Once you have received your sample collection kit kindly proceed by clicking here to register your dog on the client portal using your personal case reference number as your Login Information: , once you have filled in all the fields, please check that the information you are about to submit is correct.
After registration, you can log in at any time using your personal case reference number to see the status of your case.
In 2 - 3 weeks after your samples have reached the lab for testing, you will be able to send yourself your results by email or download the results directly for your client portal."
So I believe that from our end we followed all the standard protocols we normally use with the thousands of clients that have ordered the same tests and were satisfied with the overall service.
With regards to your attempts to communicate with us, we are sorry that we do not seem to have responded. At the moment we are seeing a big surge in demand for our tests which are becoming very popular and we are investing further to be able to meet this demand better.
We did however immediately contact you after you left your review to assist you with obtaining your results. We then followed up to make sure you had them and all was ok. This is part of our customer service experience and although we may fail on some occasions we will still try and make sure the client is serviced.
In conclusion, we are sorry that your experience with our company was not a positive one. However, considering that the results were actually available online to collect at any time and we made this clear in our communications, we do not believe that our company warrants such a negative review.
Excellent service overall
Excellent service overall. Although I ordered from outside the UK the whole experience went very smoothly and results issued on time. I was kept informed at every step of the process. Special thanks also to Chantal who was always there to answer my questions.
28 de maio de 2021
Opinião espontânea
Resposta da EasyDNA UK
Thank you for the great review. We do service clients from all over the world and our team is committed to provide the best experience possible wherever the client is based.
I highly recommend EasyDNA for legal…
I highly recommend EasyDNA for legal DNA testing, they were very helpful and prompt with my queries. The tests were delivered quickly and results were received within the 5 working days. Quick, easy and affordable.
24 de maio de 2021
Opinião espontânea
Resposta da EasyDNA UK
Dear Karen, thank you for the great review. It will be passed on to the team who constantly strive to give our clients the best service possible.
Avoid!
*Update after company reply*
Thank you for the reply. I stick by my initial review as 1; your product is not fit for purpose for all dogs, and 2; the negative feedback I gave for the service was not directed at the company being unresponsive, it was directed at the fact that I explained how the product does not work and the best you could do was provide a refund minus $28 - that's extremely bad service in my opinion.
And in response to your offer for me to buy a new updated product - two weeks ago when my product did not work I asked is there any other more user friendly product available, I was told No. And now all of a sudden there's an updated product available that works better? Bad form. It's very simple, your old product didn't work and a full refund should have been supplied.
End.
Original review.
I ordered an allergy test for my dog who is quite scratchy. The test kit is not fit for purpose. It is basically a plastic syringe with a cotton tip which you have to place in your dogs mouth to extract saliva. I placed in my dogs mouth for 20 minutes on two separate occasions, and there was still not enough saliva gathered for them to perform the test. When I explained the situation to customer service they said they can refund me - minus $28 for admin. Very bad product and even worse customer service.
12 de maio de 2021
Opinião espontânea
Resposta da EasyDNA UK
Dear client, we are sorry to hear your experience with our company was not positive. When you ordered the test you were sent the standard kit used by thousands of clients to collect their samples successfully. It is unfortunate you were not able to obtain enough saliva from your dog to complete the test and can understand your frustration. In view of this you requested a refund which we duly executed minus a nominal fee to cover the cost of the kit, postage and administration costs.
In addition, our team was always at hand to respond to your issues including going through the collection process over the phone and providing tips on how to obtain more saliva from the dog. They clearly did all in their power to assist you and therefore your comments about their efforts are unfair.
In the meantime, we are happy to inform you that a new kit utilising oral swabs for sample collection has been launched and has been made available to all new clients. We would therefore be happy to have you again as a client if still interested to do the test.
My first animal allergy kit arrived…
My first animal allergy kit arrived incomplete so I had to ask for another test. The website states that you'll receive your results within 3 weeks. More than 3 weeks have passed and I still don't have my results. When I complained, they just said that in their 12 year history they've never been late with results (although there are other complaints online about the same thing) and that the timeframes are illustrative only. Their terms on the other hand state that they will endeavour to meet timeframes for delivery of results. Very disappointed as I've wanted the allergy results asap and the company have not given any justification for the delay and are unwilling to commit to any date of giving the results.
NOTE: Another lie in their response, they received the sample on 13 April (not 16 April) and sent the results on 9 May (not 7 May). It's a company built on lies.
6 de maio de 2021
Opinião espontânea
Resposta da EasyDNA UK
Dear Parmis, we are sorry that your experience with our company has not been to your satisfaction. We do however, want to clarify that your samples were received at the laboratory on the 16 April (Friday) but as they did not make the cut-off time testing commenced the following Monday. Your results were made available to you on the 7 May (Friday) which is exactly three weeks from the commencement of testing. We do believe therefore that our results were delivered within our stated turnaround times.
Whilst we would have liked to issue the results earlier however at the moment, due to a big increase in demand and strict Covid-19 related imposed restrictions, our current delivery dates are closer to 3 weeks than our customary 2 weeks. The laboratory is working hard to mitigate the situation during these trying times.
Once again we are sorry that we do not appear to have met your expectations but we can assure you that the team will continue working hard to deliver the best service possible in these trying times.
Do not recommend
Do not recommend. The worst customer service ever.
I ordered food allergy test and food suggestion report. After they receive the sample from my dog, they emailed me saying that the food suggenstion report was only available in US so they refund me. Then, in the next email they said they mistakenly refund full price to me so asked me to pay back using a link. However, the link did not work so I sent an email asking them to look into it. Then no replies for days so I sent email again. I got reply with rather angry tone which saying "we already refund you and we need you to pay us back". first ignoring my previous email and then this. so rude.
also, in the manual which came with sample collector suggested to wait 48 hours to 14 days (which is ridiculously wide range) if your dog takes steroid medicine. so I waited 48 hours. but in the account page, which can be accessed only after they received your sample, says wait at least 7 days. So inconsistent.
Conclusion. Don't use this company
21 de abril de 2021
Opinião espontânea
Resposta da EasyDNA UK
Dear Client, we are sorry to hear that your experience with our company was not to your satisfaction. We have reviewed the case and took some of your comments on board and made it more clear on the site that the food suggestion report is only for USA based clients. This should help avoid similar problems in future even though the USA site from which you ordered from is clearly aimed at our USA clients not European ones.
We do not however agree with your evaluation of our customer service. Our team has responded to every one of your emails (which are all logged) and although they made a mistake with the refund which can happen there were no angry emails. Below is a copy of the email we sent you requesting the necessary re-payment. We do not detect any 'angry' tone and in fact we also apologised for the inconvenience caused.
Dear Mrs. Kayoko Shoji,
Case reference number xxxxx
We are pleased to confirm your account has been refunded for the Food Suggestion Report, however, there was an error when refunding your account.
The amount refund amount should have been that of $35.00, however, $159.00 was refunded to you in error.
Please repay the balance of $129.00 by clicking on this link and insert your case reference number xxxx or call our customer care department should you require other methods of payment.
Please accept our sincere apologies for the inconvenience this may have caused.
In conclusion, we are once again sorry that your experience with our service was not to your satisfaction and we have proactively taken some of your comments on-board to further improve our service.
Laughable Dog Breed Results
Ordered a DNA Breed testing kit for my dog - came through the post quickly and got the results in good time - however the results were laughable...
Considering my dog weight 5kg - they have advised me that my dog is made up of 3 other dogs all at a minimum 3 times the size and weight of my dog and look absolutely nothing like him!
I have sent two emails now regarding this and not had a single reply. Absolute waste of money and obviously do not care about the sham results they give out... and now I am going to have to go elsewhere to get accurate results... avoid at all costs!
21 de abril de 2021
Opinião espontânea
Resposta da EasyDNA UK
Dear client, we are sorry to hear that you have an issue with the result of the dog breed test. As we make it clear on our website and various correspondence, the results of the dog breed test are based on the dog’s entire gene pool and will not necessarily reflect the dog’s current appearance. Guessing a mixed-breed’s ancestry can be difficult even for knowledgeable dog observers because mixed-breeds have much more genetic variation than purebreds. The presence of certain dog breeds in your results does not guarantee that the dog will look like the specific detected breeds, because the genetic contributions from the other breeds present may be more visible.
In addition, sometimes breeds found at lower levels will be more apparent in the dog's physical appearance than ones at higher amounts. This is owed to the randomness of their gene inheritance, but also to the fact that certain breeds carry genes that are dominant and will overtake the recessive genes coming from other breeds.
Once again we are sorry that the service was not up to your expectations, however the nature of genetics can lead to these type of results for this particular test.
Great end product. Poor communication and efficiency.
The results for my dogs allergy test were comprehensive and more helpful than any vet visit we've had to go to in our quest to try to work out the issue for our dogs constant itching and runny nose reactions, for this reason I've begrudgingly given 4 stars, because the weight off my mind after such a long journey means a lot to me and I found the detail of the results very helpful.
However, there were many frustrations in the process of receiving the results. Your site should not boldly claim '2-3 weeks to get results' and your employees should not be surprised when people email in after that point wondering where the results are, in fact they should expect it. For your response to be that it's in your terms and conditions that it can take longer, and that it meant 2-3 weeks from when the sample is received (it took 2-3 weeks for my sample to be received alone). As in that case, you are grossly misleading your customers on the face presentation and wording on your site. People part with their money because of the flaunting 2-3 week initial claim and they plan their dogs health around it, waiting for the results before they can make changes and improve the dogs quality of life.
If it was going to take longer for reasons out of your control that would be understandable if you had been the ones to inform me of any delay, instead of waiting for me to contact you weeks past the promised time.
Communication was very poor and always initiated by myself, and there were a lot of excuses on your part that overshadowed an apology and human understanding. All you needed to say is, it took longer for reasons out of our control, we should have informed you sooner and we apologise for this.
Please improve the communicative part of your process in future.
13 de abril de 2021
Opinião espontânea
Resposta da EasyDNA UK
Dear Rebecca, Thank you for your comments and recommendations. We are pleased to note that the actual test was to your satisfaction. Unfortunately, due to Covid issues the transport of the samples from our collection centre to the laboratory experienced unusual delays and over which we have no control. This is the main reason for the delay as otherwise the actual testing was performed within stated parameters. We have however taken on board your comments regarding the better communication and seeing how we can improve on this.
Very bad communication.
Very bad communication.
Receptionist very disrespectful by the phone.
1 de abril de 2021
Opinião espontânea
Resposta da EasyDNA UK
Dear Client, we cannot find your name on our system so we are not in a position to address your issue. If you have purchased a test from our company and are not satisfied with the service then we invite you to email us your concerns and we will gladly address them. The aim at EasyDNA is to give every client a great experience. We therefore look forward to hearing from you.
a great way to find out what breed of…
a great way to find out what breed of dog you have, quick fast
15 de março de 2021
Opinião espontânea
Resposta da EasyDNA UK
Dear Simon, thank you for the five-star review! We are glad you found our dog breed DNA test to your satisfaction.
I ordered a food intolerance test
I ordered a food intolerance test. Results as says on the website supposed to be within 5 working days. i have been waiting 9 days now.I contacted them several times via email and phone and was told the same.The lab is in the UK and they are extremely busy. I never got any msg that there would be a delay with my report. the customer care not helpful at all. They were telling me the same story every single day.I would not recommend the company .I am afraid it is a scam and won't get neither my report or money
5 de março de 2021
Opinião espontânea
Resposta da EasyDNA UK
Dear Marta, your result was sent to you today. Unfortunately your samples were held in quarantine during the transit to the laboratory and until released we were not able to provide any information about them. Having said that, we have been monitoring your case closely and once samples were released for processing on Friday we expedited the testing and you have now received results within 2 working days. We understand your frustration at the delay but unfortunately there are a number of issues over which we have no control due to Covid measures and delays.
Brilliant service
Brilliant service. Good customer care team. Trusted and accurate results. Very professional.
25 de fevereiro de 2021
Opinião espontânea
Resposta da EasyDNA UK
Thank you for your great review! At EasyDNA we are constantly working hard to make sure our clients get the best service possible.
Facil
Easy, fue muy facil el proceso ademas del servicio muy atento. Gracias!
15 de fevereiro de 2021
Opinião espontânea
Resposta da EasyDNA UK
Muchas gracias por tu comentario. Este sera comunicado a todo nuestro equipo. Cordialmente easyDNA.
Spoke to Sara from customs care
Spoke to Sara from customs care, she answered all my questions. Very professional service, I would definitely recommend.
9 de fevereiro de 2021
Opinião espontânea
Resposta da EasyDNA UK
Thank you for your positive review. We will definitely forward to Sara and the rest of the team!
The team were very helpful whenever i…
The team were very helpful whenever i had a question and results came on time as promised . overall positive experience
9 de fevereiro de 2021
Opinião espontânea
Resposta da EasyDNA UK
Thank you for your positive review. We appreciate it when customers are happy with our service and let us know through positive feedback!
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