ecohosting.co.uk Opiniões 

I had a question for support relating to billing and payment methods. Declan in support answered it promptly and effectively, entirely to my satisfaction

I can highly recommend Eco Hosting. Top service, quick and friendly.

With so many bad actors trying to disrupt the internet and especially electronic communications it requires a comprehensive service with good support tools and helpful staff to ensure that valid emails succeed and and spam is effectively trapped and destroyed. The Ecohosting mail service provides exactly what is required and if help is needed it is always available from a great bunch of support staff.

So easy to work with and always went above and beyond to assist me with my business setup. Highly recommend.

The support is always swift whenever issues are raised via the ticketing system. Confirmation is always made before any changes which gives me confidence that things are being updated/changed as requested.

These guys are great. I've used them for many years now for my tech company and for little arts projects. They're reasonably priced, the support is excellent and the hosting does everything you need. I've used a few providers of the years. These are people I'm happy to stick with.

Easy setup great customer service helping quickly with any questions

Excellent ‘human’ support.

Since a migration in August, I've experienced a number of small, but irritating problems. ecohosting haven't announced to end users the many small changes they've made to their service. Consequently, the onus has been on the end user to insist (and sometimes to go to some length) to convince ecohosting that it is a real problem, and it is their problem, and likely to do with one of their recent changes. But stand your ground - all problems have been resolved.

Speedy resolution following an update to the software. Thank you

I have two websites hosted with eco hosting and I’m very happy with their services. I am not particularly tech minded (I can do the basics with a little help from their chatbot) but their help desk has always been superb when I’ve needed them. A seemingly huge tech mountain for me is a small issue to them and it’s usually resolved in minutes. Thank you for keeping your prices low but your customer service so good.

I raised a wee issue on one of my web sites late one evening and it was sorted by breakfast time ... now that's service!

Started receiving Certificate Expiry warnings and all mailboxes were offline. Having done all the usual restarts, etc., I then looked at the trouble shooting steps, which would have resulted in a good few wasted hours of work & frustration for me.

Instead I raised a ticket and 2 hours later received an email asking me to check my emails again, and all was well!

So, most importantly, it was great to be sorted so quickly! Thank you Vanessa J.

An explanation & gentle acknowledgement of the inconvenience, would have earned the 5th *

Observation - Once a committed home troubleshooter, I'm generally now ignoring/bypassing the increasingly generic, irrelevant & time consuming AI generated advice.

Have been with EcoHosting for a number of years now and have had no problem whatsoever with their service.
There has been the odd issue with my email and website over the years, but each time it has been resolved swiftly and expertly within a couple of hours of raising a Support Ticket. I really cannot fault their support team.
Prices have unfortunately risen since I first joined them (along with everything else, of course) and cheaper hosting is probably available, but I have chosen to stick with EcoHosting, based on the level of service I have received from them so far.
You get what you pay for.

Support ticket was resolved quickly, and without any fuss.
I'm very happy to use a business that wants to help the environment.

Ecohosting are reliable and respond to queries quickly.

Great response rate from Customer Service Engineers and it's a clear platform to action items. Recommend!

Posted a technical query on support and got a response in short order. All the info I needed was provided and I managed to achieve what I wanted (setting up a forum) from the information given. Everything went through as expected and it all works like a charm.

Will defo be using Ecohosting again for future projects.

I've used Ecohosting for over 15 years and continue to be happy with their support. Its never easy for tech support gauging the appropriate level of tech to use in responding to a user problem as user capabilities vary so much of course. Eco don't get that right 100% of the time but almost always and react well when a more technical response is required.
This time, my query was for one of my clients cpanel accounts and was responded to 100% first time which is typical :-)
I'm very happy to recommend Ecohosting for shared server CPanel accounts.

Transferring a domain and email account without disruption was made a lot easier and less stressful with the guidance and encouragement from a member of Ecohosting's technical team. They have AI as first line general response to queries but on this occasion human assistance was more valuable.