EcoReflect Windows Direct  Opiniões 149

The most arrogant sales person I have ever spoken with and i have 20yrs experience dealing with suppliers.
I was a sales lead and she hung up after being extremely rude over the phone.

I am posting this review after a very long and exhausting experience. I previously left a negative review about Homestyle Windows but removed it at the direct request of one of their directors, who assured me the company would resolve all outstanding issues properly. I regret doing so, as the problems have continued and escalated.

For context, the initial installation over six months ago was fundamentally defective. Windows were installed with dust and debris trapped inside the triple-glazed units, poor silicone finishing, mismatched components, and a bifold door that did not even close properly. These issues were acknowledged and documented and were so extensive that Homestyle eventually agreed a full replacement of the windows and frames was required.

After months of delays, a replacement installation was finally scheduled. The new installation team of four were excellent—professional, careful, and clearly working to much higher standards than the original team. Unfortunately, once again the failure came from the manufacturing side. When the protective film was removed from the newly supplied frames, the paint peeled off with it, exposing unprimed PVC underneath. This showed that the frames had been supplied with inadequate surface preparation and only a thin coat of paint. The installers immediately acknowledged this and advised that the factory would need to send replacement profiles for them to return and complete the job.

That was almost two months ago. Since then, there has been complete silence. No replies to emails, no returned calls, no updates. The installation has been left unfinished, with securing trims not fully snapped in, no silicone applied, and final finishing not completed. The property has effectively been left in a temporary and unresolved state.

What makes this situation even more concerning is that Homestyle Windows has since ceased trading and appears to have re-emerged under the name EcoReflect Windows Direct. From a customer perspective, this looks like a reputational reset following poor service and negative reviews. I cannot prove whether the same factory, management, or practices are being used, but given my experience, the lack of resolution, and the pattern of behaviour, I would strongly urge anyone considering EcoReflect Windows Direct to proceed with extreme caution.

My experience shows a consistent pattern:
• polite and persuasive sales staff
• occasionally very good installers
• but serious manufacturing defects, poor quality control, and management that makes promises and then disengages when accountability and cost arise

Based on everything I’ve experienced, I would strongly advise potential customers to avoid this company and any rebranded successor. The risk of being left with defective products, incomplete installations, and no communication is simply too high.

The team in Ecoreflect are very professional , polite and the servers were very good. Before starting the job, they covered impacted areas with dust sheets and cleared and cleaned after the job was done. Thank you guys.

I was really impressed with the care friendly and professional approach my fitters tackled the job. They were quick and efficient. I am really pleased with the look of my finished windows. Thank you.

Thinking it would take days to replace the windows however the chap that came round quickly started removing the window frames and started on the living room windows and done very quickly. Then the actual work started and it was amazing seeing how the windows are put in. He made it look so easy and quick at doing it. Watching it was like seeing someone building a house from lego land. Bang bang and its all done. Well done!

Had my windows installed today and absolutely a shocking result. They were very fast and didn’t even take many breaks like other tradesman do. I also had my neighbour come in and they’ve also been in touch with the company for quotation. Very pleased!

Its great fantastic 👏

Amazing work and good communication.

All I have to say it was an absolute great experience getting my windows done by the team. The team worked closely with me to get me the right products and the service was excellent. Amazing prices and great quality of work that was done. Anybody that is looking for a reliable and experienced team, I would fully recommend.

From start to finish the process was smooth. Such respectful people who are extremely knowledgeable. Assisted with fitting in both house and out-building. Extremely professional, could not recommend highly enough. The definition of reliable.

I found everyone came to do his part in the whole process very professional and understanding, job done at a very high standard and very competitive charge, very pleased.

I recently had the pleasure of working with Eco Reflect, and I couldn't be more impressed with their service. From the initial consultation, they patiently walked me through their range of window options, explaining the design and functionality of each with great detail. They also provided a comprehensive overview of their bi-fold doors, which was incredibly helpful. I was so satisfied with the information and options they provided that I decided to go ahead with them. I have to say it’s great value for money , compared to well known and local companies . I'm excited to have my new windows and bi-fold door fitted in time for Christmas!

Great service from Eco Reflect. They fitted five windows and a door for me, and the whole installation was a smooth and stress free process. The team arrived on time, worked efficiently, and were polite and professional throughout. The quality of the finish is excellent, and everything was left clean and tidy. I’m really pleased with the result and would definitely recommend them to anyone considering new windows or doors.

It was excellent and efficient work! Near and very clean!

So good service I am so happy

Installation went smoothly, the workers left our house clean and removed all the rubbish. Windows look great. Good communication.

I am very happy for good experience

I highly recommend EcoReflect windows! The installation was seamless, and the team was punctual and respectful of my home. Plus, they look fantastic!