Ordered two ponchos, and two blankets. The alpacka items where veeery soft, reminds me a bit of merino or mohair. The items seem well made. Even if you're not a poncho-person I strongly reco... Ver mais
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Leia as opiniões dos outros
I love the quality and pattern design around the hood. The colors are vibrant and better looking than the pictures online. A lot better in person! It's very special to me to find the right Pancho that... Ver mais
The poncho (nambija) is even more beautiful than i thought it would be, plus it's soft and warm just as described! Very high quality wool blend. It also came with free dark chocolate which i thought w... Ver mais
Unfortunately, I did not get my order due to possible theft from outside my building. It came a day early and we were planning to be home the next day. Although I cannot rate the product, I can rate t... Ver mais
Informações sobre a empresa
- Loja de roupas de exterior
- também em
- Decoração e Design de Interiores
- Exportador de artesanato
- Loja de chapéus
Sobre Ecualama
Escrito pela empresa
About ECUALAMA
Our story is one of handcrafted tales. We do our best to support local communities of artisans in Ecuador, especially in the world's famous Otavalo city. Our goal in ECUALAMA is to help local artisans to represent hand crafted, fair traded, natural products all over the world. Be a part of the ECUALAMA story.
Informações de contacto
Lytchett House, 13 Freeland Park, Wareham Road, BH16 6FA, Poole, Reino Unido
- info@ecualama.com
- ecualama.com
4,8
Excelente
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 22% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Greetings
I purchase 3 of your ponchos and I love them all, the quality is excellent. I get so many compliments when I wear them!
22 de junho de 2025
Resposta da Ecualama
Hi Raymond,
Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that you love your ponchos and that their quality has earned you so many compliments. Knowing that our products bring you joy and receive such positive recognition truly means the world to us.
If you ever have any questions, need assistance, or would like recommendations on new additions, please don’t hesitate to reach out. We look forward to serving you again and hope your ponchos continue to keep you warm and stylish for many years to come!
Best wishes,
The Ecualama Team
The new blankets are fabulous!
The new blankets are fabulous!
The colors are amazing.
The shipping is stellar.
I thought I was getting a handmade bracelet with my purchase which was the only disappointment.
22 de junho de 2025
Resposta da Ecualama
Hi Kevin,
Thank you so much for your fantastic feedback! We’re delighted to hear that you love the new blankets and are enjoying the vibrant colors and speedy shipping. We truly appreciate your honest comment about the handmade bracelet—your feedback helps us improve our service and product descriptions. If you have any questions or need assistance, feel free to reach out. We hope you continue to enjoy your blanket and look forward to serving you again in the future!
Best regards,
The Ecualama Team
Very high quality and great shipping 🙏
22 de junho de 2025
Resposta da Ecualama
Thank you very much for your positive feedback! We’re thrilled to hear you’re happy with the high quality and that your order arrived quickly. We appreciate your kind words and your support for our products!
Love both the quality of the products…
Love both the quality of the products and the quick service.
26 de maio de 2025
Resposta da Ecualama
Thank you very much for your kind review, Lianne! We’re delighted you love both the quality of our products and our quick service. We hope to serve you again soon!
Reiliable service and primo products.
21 de junho de 2025
Resposta da Ecualama
Hi John,
Thank you for your kind words and for choosing Ecualama! We’re delighted to know you appreciate the reliable service and quality of our products. Your satisfaction is our top priority. If you have any questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Best regards,
The Ecualama Team
Timely shipping.
21 de junho de 2025
Resposta da Ecualama
Hi Vincent,
Thank you so much for your feedback! We’re glad to hear that your order arrived on time and that you’re happy with our shipping. If you ever need any assistance or have questions about our products, we’re here to help. We appreciate your support and hope you enjoy your purchase!
Best wishes,
The Ecualama Team
Resposta da Ecualama
Thank you, Melissa! We're so glad you are happy with the high quality and fast shipping. If you need anything else, just let us know.
European opinion:
European opinion:
The delivery and tracking were very good and the product came earlier than expected.
The product was a gift for my mom and she was very happy about it,its very warm and soft we'll clearly get more stuff in the near future for the winter
Yak and alpaca/llama products are on top,and these are well made
They even sent s gift,a small chocolate with 0 sugar(it had no sugar replacements either) i will get more in the winter.
Overall 10/10 experience
27 de maio de 2025
Resposta da Ecualama
Thank you so much, Sabin, for your detailed feedback and for sharing your experience! We’re thrilled your mom enjoyed the gift and that our products and the little extras made a positive impression. We look forward to serving you again this winter.
Highest quality Alpaca and Llama wool…
Highest quality Alpaca and Llama wool products out there! These textiles are all "Hand-made" by real artisans from a sustainable community of real people. Purchases from Ecualama help sustain traditional Craftsmanship.
Support Local Craftspeople with your dollars!
Enjoy the warmth!
Dr. M.A. Marks
26 de maio de 2025
Resposta da Ecualama
Thank you, Mark, for your wonderful words and for supporting our artisans and sustainable craftsmanship! It means a lot to us. We hope you keep enjoying the warmth and quality of our textiles.
Very fast shipping.
24 de maio de 2025
Resposta da Ecualama
Thanks for your review, Benjamin! We’re pleased to know your order arrived quickly. Enjoy your purchase!
Resposta da Ecualama
Thank you, Zion, for your kind feedback! We’re happy the product’s warmth and quality met your expectations.
Authenticity
Efficient, caring,honest and culturally sustaining.
I often go to South America fly fishing and love the culture.
26 de maio de 2025
Resposta da Ecualama
Thank you, Joseph! We appreciate your recognition of our efforts and your passion for South American culture. We're honoured to serve customers like you.
Rapid response to order and quality of…
Rapid response to order and quality of product
23 de maio de 2025
Resposta da Ecualama
Thanks a lot, Michael! We’re glad the order process and product quality met your needs. Your satisfaction is important to us.
Great blanket
Great blanket, soft and cosy. I was impressed by the efficient delivery with informative emails.
22 de maio de 2025
Resposta da Ecualama
Thank you very much, Rachel! We're delighted that you’re enjoying your soft and cosy blanket and appreciated our efficient delivery.
Top quality products, top service. Very happy customer
I received all of my items quickly and all are beautiful and soft. I am very happy with my purchase. I did initially only receive part of my order due to a packaging error but after a polite email to Ecualama i was assured by the lovely Nataliya that the issue would be looked into and sorted out. Sure enough within a week the rest of the order arrived with some special bonuses as a thankyou for my patience and understanding of the initial error. All in all my experience was amazing and i plan to purchase more products in future and know that the company will bend over backwards to correct errors if anything doesnt arrive. A1 service!
19 de maio de 2025
Opinião espontânea
Resposta da Ecualama
Thank you so much, Blythe, for sharing your experience and for your understanding and patience. We're thrilled all was resolved and that you enjoyed your order and service. Looking forward to serving you again in the future!
Fantastic blanket from Ecualama
Fantastic blanket from Ecualama. Beautiful colours, good customer service and prompt delivery
9 de maio de 2025
Opinião espontânea
Resposta da Ecualama
Thank you so much, Ella! We're delighted you love the blanket and the beautiful colours. We appreciate your feedback about our service and delivery.
Great blanket thank you
26 de abril de 2025
Resposta da Ecualama
Thank you for your review, Charles! We're so glad you're happy with your blanket. We appreciate your support.
Not 80% wool guaranteed statement
I bought two blankets, a few hats, and a poncho from this company. As someone who loves and understands wool, I was immediately skeptical of the material. I performed a burn test, and it clearly did not pass—it burned like full synthetic, not wool.
I contacted the company, and they told me the items are 80% wool and 20% acrylic. But based on my experience, I don’t believe that’s accurate. One of the blankets was accidentally machine washed and dried—no shrinkage at all. I also spilled bleach on the poncho, and the spot bleached completely. Real wool, which is essentially hair, does not bleach like that.
I still use the items, but I know I’m wearing something that feels more like acrylic than a wool blend. I won’t be purchasing from this company again. Their product description feels misleading, and others should be aware
24 de julho de 2024
Opinião espontânea
Resposta da Ecualama
Dear Kimberly,
Thank you for taking the time to share your experience. We’re truly sorry to hear that our products did not meet your expectations, and we appreciate your detailed feedback.
Regarding the material concerns, we’d like to clarify a common misconception: burn tests are not always reliable for blended fabrics. When natural wool is mixed with synthetic fibers, the results can mimic those of synthetics alone—especially in small-batch artisanal blends like ours, where even the weaving technique can affect how fibers react to heat or bleach. That said, we stand by our commitment to authenticity and transparency. The items you purchased were indeed made from an 80% wool and 20% acrylic blend, as stated.
For those seeking pure wool, we also proudly offer products made from 100% natural llama wool, sourced directly from the Andean highlands of Ecuador. These are handcrafted using traditional methods that honor generations of artisan knowledge and sustainable practices.
We value your trust and are always here to answer questions about materials or care. Our goal is not just to offer beautiful textiles, but to connect people with the rich culture and craftsmanship of Ecuador. We’re grateful that you still use the pieces, and we hope others will continue to discover the warmth, artistry, and heritage behind each product we offer.
Warm regards,
The ECUALAMA Team
Resposta da Ecualama
Thank you, Krzysztof, for your kind review! We're glad you are pleased with the quality of our products.
My ordering experience went perfectly
My ordering experience went perfectly. Everything came in a timely manner, and I was able to easily track my package. I'm very happy with the products I purchased.
23 de abril de 2025
Resposta da Ecualama
Thank you so much, Sybil! We're delighted everything with your order went smoothly and that you're happy with your purchase.
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