Elizabeth V did exactly as I asked and was efficient and helpful. I cancelled as I don't need the service anymore. She made the cancellation effortless, rather than obstructive, which can be the... Ver mais
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Leia as opiniões dos outros
Dear Sir / Madam, I just had a great experience with one of your employees, Iraia M. Not only was it a very pleasant experience, it was also a very productive experience as Simona solved all... Ver mais
A empresa respondeu
Sadly had to cancel our contract after many years of excellent service. 18 years, I think. As a start-up company, the ability to trade faxes was essential, we could not have done without it. Now we a... Ver mais
A empresa respondeu
First time user of efax, and of ever sending a fax! The phone representative Mariana (hope I heard correctly) and Anne Lenihan via the chat box were incredibly helpful. Very quick pick up of calls an... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
eFax's world renowned online faxing service allows you to send and receive faxes over the internet safely and securely using your email account or the eFax mobile app. Faxes can be sent via PC or Mac computer, tablets and Android or iOS smartphones. Se...
Informações de contacto
Dragon Road, HG1 5DB, Harrogate, Reino Unido
- efax.co.uk
4,9
Excelente
634 opiniões
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I had a problem to send faxes and…
I had a problem to send faxes and called Customer service and one of team member, Stefan, gave a really nice assistance to solve the problem. He was so kind and explained the procedure how to proceed. Great assistance ! Thank you
12 de outubro de 2023
Opinião espontânea
Resposta da eFax UK
Hi Eugene
Thank you so much for your review and taking the time to provide us your feedback, we are very thankful and really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
We've used eFax for our customers for…
We've used eFax for our customers for years, since it was set we haven't had to touch it.
Great support from Elizabeth V today - super quick to respond and got me exactly what I needed. Awesome :D
Thanks for your help.
12 de outubro de 2023
Opinião espontânea
Resposta da eFax UK
Hi Steve
Thank you so much for your review and taking the time to provide us your feedback, we are very thankful and really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Cancelling efax
Contacted efax and had a very quick response from Elizabeth V, who sorted out our query/problem. Although we are leaving efax, this is mainly because of lack of use, not from the workings.
9 de outubro de 2023
Opinião espontânea
Resposta da eFax UK
Hi Shirley
Thank you so much for your review and taking the time to provide us your feedback, we are very thankful and really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Contacted Stefan today
Contacted Stefan today, found him to be excellent. Great service and everything sorted within a few minutes.
9 de outubro de 2023
Opinião espontânea
Resposta da eFax UK
Hi Maria
Thank you so much for your review and taking the time to provide us your feedback, we are very thankful and really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Cancellation
It was only a cancellation but Anne L dealt with me courteously and efficiently
2 de outubro de 2023
Opinião espontânea
Resposta da eFax UK
Hi Richard
Thank you so much for your review and taking the time to provide us your feedback, we are very thankful and really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
V helpful chat service
Very helpful service from Anne L via chat. Took me through options and offered useful solutions.
26 de setembro de 2023
Opinião espontânea
Resposta da eFax UK
Hi Michael
Thank you so much for your review and taking the time to provide us your feedback, we are very thankful and really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
I contacted the company by webchat
I contacted the company by webchat. Anne L answered immediately and solved my issue.
25 de setembro de 2023
Opinião espontânea
Resposta da eFax UK
Thank you so much for your review and taking the time to provide us your feedback, we are very thankful and really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Webchat was excellent and solved my problem
I tried to telephone customer service only to be put into a never ending queue so i used the chat through the website. This service was excellent. I spoke to a lady called Anne who immediately helped and solved my problem.
19 de setembro de 2023
Opinião espontânea
Resposta da eFax UK
Hi Sue
Thank you so much for your review and taking the time to provide us your feedback, we are very thankful and really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
The company I work for no longer…
The company I work for no longer require EFAX so I was asked to cancel the service. I dealt with Anne L on the online chat and she was so helpful and all was dealt with in a matter of minutes. Thank you Anne
23 de agosto de 2023
Opinião espontânea
Resposta da eFax UK
Hi Mandy
Thank you so much for your review and taking the time to provide us your feedback, we are very thankful and really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Excellent Service
Excellent Service, really easy to use and a convenient solution. The customer support is great, Simona B has been a real help with providing me straight forward assistance to reduce impact on our workflow
21 de agosto de 2023
Opinião espontânea
Resposta da eFax UK
Hi David
Thank you so much for your review and taking the time to provide us your feedback, we are very thankful and really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
I have used eFax for many years
I have used eFax for many years. It does what it says on the tin. Faxes are rare nowadays but eFax is worth the subscription to ensure you don't miss that one important business, fax.
9 de agosto de 2023
Opinião espontânea
Resposta da eFax UK
Hi Martin
Thank you so much for your review and taking the time to provide us your feedback, we are very thankful and really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Unusual change rectified by customer service
I had a charge that came up during my fee trial. Even though it was possibly a technicality on how much time one of my free faxes took to transmit, Anne L at customer services was patient in searching for this problem. She also sent me a link in how to avoid over charges and organised a refund. I was very satisfied and it was a pleasure to interact with such excellent customer service.
8 de agosto de 2023
Opinião espontânea
Resposta da eFax UK
Thank you so much for your review and taking the time to provide us your feedback, we are very thankful and really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Great service!
Very quick, polite and dealt with the issue completely. Thank you team and Stefan!
1 de agosto de 2023
Opinião espontânea
Resposta da eFax UK
Hi Semina
Thank you so much for your review and taking the time to provide us your feedback, we are very thankful and really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
I had an issue with missing invoices
I had an issue with missing invoices, Eveldina emailed them over proptly and put a hold on our account being cancelled. There was then an issue with the payment not going through! again Eveldina was patient and understanding and communicated every few days until we had a resolution. Eveldina then suggested we switch to an annual plan which suited our needs much better now.
18 de julho de 2023
Opinião espontânea
Resposta da eFax UK
Hi Michelle
Thank you so much for your review and taking the time to provide us your feedback, we are very thankful and really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Very good service level and helpful…
Very good service level and helpful staff
19 de julho de 2023
Opinião espontânea
Resposta da eFax UK
Hi Rob
Thank you so much for your review and kind words, we are delighted that you like the service and that you got helpful support too. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Resposta da eFax UK
Hi Zsofia
Many thanks for your review, we really appreciate you taking time out of your day and we are super happy to read that we were really helpful. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Great Service
Excellent service from Nicoleta. Great assistance regarding a billing matter.
18 de julho de 2023
Opinião espontânea
Resposta da eFax UK
Hi Ulises
Amazing feedback, thank you so much. We will be sure to pass on your kind comments to Nicoleta. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Great support following a billing…
Great support following a billing issue. Thank you Efax Team for your work.
18 de julho de 2023
Opinião espontânea
Resposta da eFax UK
Hi David
Thanks a million for your review, we are thrilled that you got such great support from the eFax team, we will be sure to let them know how happy you were. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Great service and great support
I've been using this fax-to-email service for many years and I'm very happy with the product. It's good to be able to send and receive faxes without needing to have a fax machine.
Customer support is great too, and when I had a recent account issue, Elizabeth V was extremely helpful to help me to sort it out quickly.
13 de julho de 2023
Opinião espontânea
Resposta da eFax UK
Hi Mark
Excellent to read your kind words and feedback, we are also so happy that you have being using us for years and how happy you are with the service and support. We will also let Elizabeth know how extremely helpful she was, this will make her very happy to know she done a great job. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Easy cancellation process
As a business we used to use the EFAX service frequently but as the business changed, we haven't used it and in fact, I had forgotten all about it. I only realised we still had the subscription when the annual charge popped up on the company credit card statement. I contacted EFAX via their online chat and the operative Anne helped me out and cancelled the service as we no longer needed it. She was very polite and helpful and the whole process was quick and easy. Thank you, Anne.
11 de julho de 2023
Opinião espontânea
Resposta da eFax UK
Hi Jane
Many thanks for your review. We are sorry to see you leave but are happy that you liked the service and found the process easy and that you got polite, helpful and quick support from Anne. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
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