Do not buy from these people
The product (Maren Jacket AU$159.00) was drop shipped directly from China. It took 2 1/2 weeks to arrive. When it arrived the inner plastic bag was already open. The product was soiled, has no tags and is terrible quality. It also has a bad smell (it smells like someone has worn it already). The outer plastic bag indicted that the product was size ’S’ - I had ordered XS. I immediately sent an email to them, telling them I would return the product and wanted a refund. I originally decided to give them the benefit of the doubt and 48 hours to respond before I post this - but I am worried that others will be caught up and have their money effectively stolen while I wait, so I am posting this now.
Also note that the company claims on its website that it is based in Newcastle NSW, but there is no bricks and mortar store or phone number to contact them on. The return shipping address is 'Shipping Dept PO Box 018 Sydney', which is essentially a drop ship PO box, which does not take returns.
Australian law requires an ACN/ABN on the consumer invoice, which 'Elara Lane’ do not provide.
If this company is not a scam and they get in touch and resolve the issue I will remove this post. Sadly I am not hopeful…… Please do not purchase from them. There are plenty of companies, like Uniqlo or even Lulu Lemon that offer good quality products in this price range, so please do purchase from them instead.
