Eleganza Opiniões 

Total scam- ordered jun Jan 24 - not arrived . Unable to make contact.

Don't buy from them.
I was taken in by ads on Facebook.
Website says it's a British company, but it's not - they are Chinese.
Deliveries take week rather than days.
I ordered size 6 and received size 7 /12. Company said the labels were wrong!
Boots were advertised as leather. They're not.

Here we go again!! Utter garbage product not fro uk but China. Wrong size and not leather.
No possibility of refund. Either send back to China at own expense or discount on more utter garbage product.
Also trade under Glowix name.
Please, please avoid.

ATTENTION. ARNAQUE TOTALE. Commande annulée par ELEGANZA et pas remboursée.

dim. 10 mars 18:09 (il y a 22 heures)
À Glowix

10-03-202

-Bonjour Monsieur Quentin,

-CONCERNE : V/réf 2676 du 02/02/2024

-Je vous réitère pour la dernière fois ma réclamation.

-La taille des chaussures reçues ne correspond pas à la taille des chaussures commandées ;

-La taille indiquée sur le site ELEGANZA indique clairement, taille 42,5 qui correspond à mon choix ;

-Ce n’est pas à la raison sociale ELEGANZA de déterminer que la taille 44 qui est une référence EUR est égale à celle de 42,5, sauf si une mention était spécifiée sur la présentation du produit avec les précisions nécessaires pour qu’aucune équivoque ne subsiste ;

-Je n’apprécie pas une réduction de 60 % étant donné que ma commande initiale a été correctement passée et a été correctement libellée ;

-Il est de votre entière responsabilité de résoudre ce problème en ma faveur ;

-Le coût du retour en CHINE est plus élevé que le coût des chaussures elles-mêmes ;

-J’accepte un remboursement en dédommagement des tracasseries imposées par le manque de fondement réaliste d’ELEGANZA devant une situation négative avérée qu’elle soutient sans justification ;

-Je vous réclame pour ce faire un remboursement immédiat de 40 Euros, sans condition, sur ma CC débitée pour cet achat ;

-ELEGANZA doit supporter les conséquences de l’erreur de sa livraison, voire celle de son fournisseur d’origine ;

-En cas de refus ou d’absence d’une réponse adéquate, je déposerai plainte auprès d’une organisation de protection des consommateurs et auprès d’autres recours légaux.

Bien à vous. – Michel. MINSART

Bought 2 pairs of boots, not UK based but China. Boots are plastic not leather and both pairs were 10 1/2 not the size 13 I ordered. Total scam.

Still waiting for my shoes 4 weeks same excuse delays in transport etc all lies do not get fooled stay clear of this fraudulent company

Oh dear.
Company based in the UK is a lie, try China. The 3 day delivery time is a lie, Try 6 weeks. The "real leather" statement is a lie, Try "Plastic" Avoid like the plague.

Do not buy from this company. Although not stated anywhere in their ad they are based in China. The boots over a month to arrive, not the 3 days as stated. They aren’t leather and too small to fit me. They expect me to send them back to China at my own expense on promise of a discount I will never use. A total con and reading other buyers reviews, we all have the same problem . I also thought it was a uk company based in Leamington Spa, but of course it doesn’t exist

Just don’t do it!
That’s all I can advise you.
I bought some mens ankle boots. I now realise on looking at them that they had a false description in the product details. These are not leather as advertised. In other words they lie to you from the outset. I was sent the wrong size. You can order a UK size and then get an US size.
What you won’t realise is that this company will not provide a return postage even when they are at fault and so it becomes disproportionately expensive to return. This is also part of the deception. As the product is falsely described you can well imagine that the positive reviews are false too.
There is nothing wise about ordering from this company and if you go ahead with a purchase from them you will have just begun a journey of financial waste and mental disappointment.

Not a UK company. Products from China. Slow delivery 3 weeks, not 3 days as promised. Leather shoes are artificial leather. Purchased a pair of “leather” boots, they arrived wrong size and not real leather. I wanted to return them, but return to China costs 60% of cost of shoes, they tried to offer discount on next pair. They would not pay for return postage to China of wrong sized shoes supplied by them. Also, shoes were in the reduced section of their website, so returns policy at the bottom of all the terms say that they will not refund your money even if they arrive safely in China. Also known as GLOWIX. Beware of this company. I suspect the glowing reviews on their website.

Ordered a size 9, they sent size 8, they would not replace with a prepaid return label wanted us to send back at our expense, or we could buy another with 60% off, as it was their fault not ours we found this unreasonable and who's to say they would send the next order out correctly. We decided not to take them up on either offer. Avoid if buying footwear