Banner for Elia

Elia Opiniões 

214
TrustScore: 4 em 5

4,2

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Such a wonderful company! Super comfy and beautiful lingerie sets, the parcels come with little goodies like flowers and face masks - all vegan which is so considerate! The sets fit perfectly and are... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

I have received a few of these sets and my husband loves each and every one of them. I would have given them 5 stars but I need more support as Im an E cup. My husband puts out a set which he wants... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

An excellent process from point of order to receiving the items. And that's before the aftersales communications with Stacy and, especially, Summer - which included helping me with the cancellation... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

It’s a very nice idea and very pretty products. however it’s not big chest friendly, sizing goes up to E cup. They should consider making bigger sizes, for some women have bigger chests. Quite disap... Ver mais

A empresa respondeu


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

214 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 94% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,2

Todas as opiniões

(214)

129 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Very good products and the team is so…

Very good products and the team is so helpful, patient and accomodating.

I had issues with the bra size on the set I had purchased but they dilligently worked with me to help me find the correct size.

Excellent support and product, would 100% reccomend.

27 de abril de 2026
Opinião espontânea
logótipo da Elia

Resposta da Elia

Hi, I'm so glad I could help you to find the right size in the end. If you ever have any issues please let me know and thank you for being with us :) Summer x

Classificada 2 em 5 estrelas

Polyester nightmare

Really disappointed in the quality. The sheer textile is quite pretty, but the back of the pants and bits of the bra besides the sheer cups, are awful and look like they belong on a costume. After buying lots of good quality lingerie from Lounge lately I thought this would be a nice way to keep getting regular pretty sets for a decent price, but my god please just shop at lounge. You'll get similar (better) designs, made with quality materials that actually look and feel good.

25 de abril de 2026
Opinião espontânea
logótipo da Elia

Resposta da Elia

Hi Lizzie, I'm sorry to hear you weren't happy with the quality. Can you kindly send over an email to info@elia.boutique and make it out to Summer and I will look into this for you. Thank you :)

Classificada 4 em 5 estrelas

Absolutely beautiful lingerie, shame about delivery

Absolutely beautiful lingerie. Such a shame it took just under 3 weeks from ordering to arrive.
With this said, their customer service team are really understanding and friendly.

24 de abril de 2026
Opinião espontânea
logótipo da Elia

Resposta da Elia

Hi Sophie, I'm sorry to hear about your order being delayed. Unfortunately this is something that was out of our control due to slight delays in our deliveries. If you ever have any issues. Can you pop over an email for the attention of Summer and I will have a look at your order. Info@elia.boutique :)

Classificada 1 em 5 estrelas

The company are a scam do not touch…

The company are a scam do not touch them with a barge pole, they took money I didn't get the products paid £31 and they gave me a refund of £6.40, do not get anything form them they will rob you blind.
DO NOT GET ANYTHING FROM THEM.

23 de abril de 2026
Opinião espontânea
logótipo da Elia

Resposta da Elia

Hi Julie, I am sorry to hear about your experience. I have sent you over an email. Kind regards, Summer

Classificada 5 em 5 estrelas

So difficult to get this right (with…

So difficult to get this right (with both style, taste, and size) and somehow they have and then some! They’ve managed to design a surprise box of lingerie which is so classy and fits like a glove. Such a wonderful idea to subscribe to something elegant just for you as a treat each month and the packaging is so cute. Also super responsive on Instagram! Definitely keeping my subscription 🩷

23 de abril de 2026
Opinião espontânea
logótipo da Elia

Resposta da Elia

Hi Ava,

Thank you so much for your kind words. We are so glad to hear you are loving the boxes! Love Elia xox

Classificada 5 em 5 estrelas

Overjoyed

A bit of a rocky start but down to royal mail who are dyer atm in all respects. Customer Service absolutely fantastic at Elia. I actually really enjoyed my conversations with Summer, it felt like actually talking to someone who cares. People are so quick to write off companies at the slightest inconvenience but forget to give newly established or small run business's a chance and grace. Make sure you MEASURE your size to avoid the faff of replacement. We all know as women that it doesn't matter what cup and back we think we are, they change from different companies. My fit was actually perfect, comfortable and I'm feeling rather special wearing a matching fancy set. The little extras are a cute touch, but I can't believe people are leaving out stars because they didn't get the same colour bobble or one less faux petal. BE REAL you are buying lingerie everything else is a bonus. Quality is beautiful, quaint and cute little touches, I love the whole seasons theme, I just think it's a fabulous idea. And I love having something to look forward to every month. Very happy and loyal customer, I wish you all the best.

16 de abril de 2026
Opinião espontânea
logótipo da Elia

Resposta da Elia

Hi Lauren, thank you so much for your kind words. I enjoyed our conversations too! I'm so glad you love your sets and of course if there are ever any issues just message me :) Summer x

Classificada 5 em 5 estrelas

Beautiful lingerie

Beautiful lingerie that fits perfectly. Don’t know I’m wearing it.

30 de março de 2026
Opinião espontânea
logótipo da Elia

Resposta da Elia

Hi Debbie, thank you very much for your kind words :) Love Elia xx

Classificada 5 em 5 estrelas

Quality and a confidence boost

Saw this company online and was sceptical but loving nice lingerie I would give it a go. Order is simple they ask sizes obviously and preference to briefs. It’s comes boxed beautifully and when opened it looks fantastic. A nice little right up with little keepsake flowers and petals that can be scattered on a bed or floor to create ambiance. There’s beautiful bra and panties and scrunchie which coordinates to your colours. This month I even had stockings in the box. It’s a real confidence boost it makes you feel fabulous and feminine. It’s top quality and well made can’t recommend enough. Thank you so much

13 de abril de 2026
Opinião espontânea
logótipo da Elia

Resposta da Elia

Thank you very much for your kind words Samantha, I'm glad they make you feel feminine and fabulous :) Love Elia x

Classificada 2 em 5 estrelas

The quality has dropped with the…

The quality has dropped with the majority of the bras now losing the underwire. Recently the wrong pants have been sent but hopefully that will be rectified this month

5 de abril de 2026
logótipo da Elia

Resposta da Elia

Hi John, I'm sorry to hear you have been having problems with the sets. Can you email info@elia.boutique and ask for Summer and I will look into this for you. Thank you :)

Classificada 5 em 5 estrelas

Beautiful

Just received my first box I got a monthly subscription omg so cute and it came with so many cute little extras I got a snack body oil and a scrunchie they also put in an extender for the bra in case it needed to go up in size so thoughtful great value for money

11 de abril de 2026
Opinião espontânea
logótipo da Elia

Resposta da Elia

Hi Bonnie, thank you very much for your kind words :) Love Elia x

Classificada 5 em 5 estrelas

Excellent Customer Service

I signed up to the subscription boxes with my usual bra size - however when it arrived the bra was too small. I contacted the customer service team who immediately asked for my measurements; replaced the order and allowed me to keep the first set which I gifted to my daughter! Very pretty styles, boxed and packaged beautifully in a pretty little box with free face cream and hair scrunchie. Feels like a real treat!

10 de abril de 2026
Opinião espontânea
logótipo da Elia

Resposta da Elia

Hi Jayne, thank you very much for your kind words :) Love Elia x

Classificada 5 em 5 estrelas

Brilliant quality and customer service

The choice is so different every month. The staff are SO helpful and lovely. Make it easy to change sizes or pause the subscription. Every bra I’ve had has been soft and gorgeous quality!

9 de abril de 2026
logótipo da Elia

Resposta da Elia

Hi Zoe, thank you so much for your kind words! Love Elia xox

Classificada 3 em 5 estrelas

I love these boxes and the products

I love these boxes and the products. Just beautiful but i find the lace very hard and irritating on the waistband and where edges meet my skin. I have washed sets but the lace is quite irritating, I would love if it waa softer.

9 de abril de 2026
logótipo da Elia

Resposta da Elia

Hi,

I'm sorry to hear you aren't happy with the quality, could you email info@elia.boutique ask for Summer and I will look into this for you. Thank you :) x

Classificada 5 em 5 estrelas

I absolutely love my subscription

I absolutely love my subscription, the quality of the underwear is excellent. They fit perfectly and they are so pretty, I am now on my 4th box and I haven't been disappointed yet.
So I highly recommend joining

7 de abril de 2026
Opinião espontânea
logótipo da Elia

Resposta da Elia

Hi Sarah, thank you so much for your kind review. If you ever have any problems just let us know. Summer :) x

Classificada 4 em 5 estrelas

The sets are always stunning

The sets are always stunning and amazing quality. Great customer service as well 👍

3 de abril de 2026
logótipo da Elia

Resposta da Elia

Hi Fiona, thank you for your kind words. It is something we are working on to ensure it is a nice goodie box full of surprises and getting the scrunchies to match. If you send over an email to info@elia.boutique I will see what I can do for you :) Summer x

Classificada 1 em 5 estrelas

Impossible to Cancel

Started off okay with first box. 2nd box virtually identical to the first. Followed their instructions on how to cancel, in accordance with their policies. Numerous emails, no replies and still taking money- SCAMMERS. AVOID

2 de abril de 2026
Opinião espontânea
logótipo da Elia

Resposta da Elia

Hi Lynsdey, I am sorry that you have had a bad experience. If you email info@elia.boutique and ask for Summer I will sort this out for you.

Just following on from this! We can see you managed to succesfully cancel your subscription prior to writing your review. You might have had your confirmation emails go to spam, but we can get these sent over if you're still missing them. You should also have received an email confirming a refund for your most recent order too - again let us know if you can't see these and we can send them over again.

Thanks!

Classificada 5 em 5 estrelas

Great quality pieces, cute little gifts with the boxes too

I have received 2 subscriptions boxes so far. The quality is brilliant and they fit rather comfortably. The cute little gifts you get are amazing too - I look forward to those.
However, when you first set up your subscription, you get to choose your style and colours. I chose black and dark shades - solely for the fact I do not wear colour I only wear black. There is a disclaimer that this is preference only and they might not be able to fulfill request every time, but I only seem to receive the set of the month. Resulting in a baby pink and a baby blue set, as I said they are lovely pieces but far from black and dark shades. So just bear this in mind. I have been in touch and I have been reassured that they will try their best to adhere to my preference.
The delivery time could be better, but the quality is good enough that this is not a problem
Overall, the pieces are stunning, just be mindful as you may need to be open to new colours.
The customer service that I received regards to my issues with the colouring was great, I continued to get updated (even though I hadn’t actually seen them as the emails went to junk)

29 de março de 2026
Opinião espontânea
logótipo da Elia

Resposta da Elia

Hi Charlie, I have sent you over an email. If you can't see it please check all folders. Thank you, Elia Boutique

Thank you very much for your kind words and I'm glad I could rectify this for you. Summer :) x

Classificada 5 em 5 estrelas

Excellent experience with Elia…

Excellent experience with Elia Boutique. Product is incredible quality especially for the price. The packaging alone was just like something from a fairytale.

24 de março de 2026
Opinião espontânea
logótipo da Elia

Resposta da Elia

Hi Sabrina, thank you so much for your kind comment. Love Elia xox

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais